Mina Aziz (Mr.)

A highly elated and hardworking individual capable of maintaining motivation and emphasizing the definition and importance of teamwork. Focused on the key aspect of communication. Well organized and consistently hungry for challenging responsibilities. PERSONAL INFORMATION

Date of Birth: October 1

st

1989 Nationality: Egyptian

Address: Sharkia - Egypt Marital Status: Married

E-mail: adm72b@r.postjobfree.com Phone: +20-015******** Skype: minaa305 EDUCATION / QUALIFICATIONS

2021 February – April

CELTA-Certificate in English Language Teaching to Adults. Awarded by Cambridge English Language Assessment, University of Cambridge. 2006-2008

Graduated from Industrial Technical Institute-Mechanical Department Sharkia – Egypt 2003–2006

Taha Hassan Secondary school – High School Diploma Sharkia – Egypt PROFESSIONAL EXPERIENCE

2019 Jan–2020 Oct Front Office Team leader

Jumeirah Messilah Beach Hotel & Spa.

JMB 5 */407 rooms –Kuwait, assists in training new associates, maintaining and coaching the performance of front office agents. Assisting in the FO operations, ensuring all brand standards are implemented in accordance with the Jumeirah Brand Standard Audit, conducting daily briefings, leading and reinforcing the company’s loyalty program, front office departmental trainer, assisting in duty manager daily tasks (meeting guest complaints, ensuring VIP guests arrival and departing experience are met), following up with financial/cashiering matters and piloting the FO credit meeting and ensuring all finance-related matters are following Jumeirah standards. 2016 Aug-2018 Dec Front Desk Agent

Jumeirah Messilah Beach Hotel & Spa.

Welcome desk operations involving the arrival and departure formalities, monitoring and organizing all cashiering and financial tasks at the desk. Taken the ownership of maintaining the open balance report. Implementing the monthly training calendar to ensure training hours are met. Assisting in supervisory tasks – attending to guest complaints and including resolutions to various FO related challenges. In addition, was handling the CID system (entry date) for almost a year and a half along with the front desk receptionist responsibilities.

2015 July-2016 July Waiter at Mint Restaurant

Jumeirah Messilah Beach Hotel & Spa, Kuwait

2012 Dec-2014 Mar Waiter at the lobby lounge Area

Royal Savoy 5* Hotel, Savoy Group- Sharm El-Sheikh -Egypt. 2012 Jan-2012 Nov Bar-boy

Dreams Beach 5* Hotel-Marsa Alam–Egypt.

SKILLS

Language: Arabic (Native speaker), English (Fluent), Russian (Elementary). Computers: MS Office, Internet tools, Micros, Opera system. Interests: Reading, Football & music.

AWARDS / ACHIEVEMENTS

2019 Top up-seller of the year – TSA program, Front Desk. 2018 Top up-seller of the year – TSA program, Front Desk. 2017,2018 Lobster Ink Certificates (Rooms Division - F&B Hygiene - Front Office Professional - Problem Solving) 2016 Create Exceptional Experience.

2016 Cross-training at the Front Office, Jumeirah Messilah Hotel &Spa Kuwait. 2015 Hygiene Training, Level A, Jumeirah Messilah Hotel & Spa Kuwait. 2014-2015 Russian Language course & Russian conversation course at Russian Culture Centre Cairo, Egypt.

2014-2015 English Language course six levels at Berlitz Center Cairo, Egypt. 2013 Food safety (HACCP) Training “Hazard Analyses Critical Control Point, Savoy Group- Egypt.

2013 Food & Beverage Skills Development, Savoy Group-Egypt. 2012 E-Cristal For Basic food hygiene, Savoy Group-Egypt. REFERENCES

Mr Kamel Rafla

Night Manager

Jumeirah Messilah Beach Hotel & Spa, Kuwait.

adm72b@r.postjobfree.com

Tel: +965-********

Mr Tarek Lutfi

Director of Human Resources

Jumeirah Messilah Beach Hotel & Spa, Kuwait

adm72b@r.postjobfree.com

Tel: +965-********

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