TIFFANY

AFLATOUN

WORK EXPERIENCE

Social Media & Content Manager

University of California, San Diego

BA in Communication, 2019

- Graduated with Provost Honors

- 3.5 GPA

EDUCATION

SKILLS

- Customer Service

- Writing/Editing

- Copywriting

- Content Creation

- Community Management

- Social Media Management

- Digital Marketing

- Brand Management

- Project Management

- Event Coordination

- Corporate Communication

- Graphic Design

- Leadership

CONTACT INFORMATION

Cell: 818-***-****

Email: adm70o@r.postjobfree.com

Instagram: @tiffanynava

Linkedin.com/in/tiffanyaflatoun

ACHIEVEMENTS

- Rotary Youth Leadership Award (RYLA)

- CAT125 Public Rhetoric and Writing

Award, Provost 2019

- Organization of the Month, National

Residence Hall Honorary (NRHH)

-Published in a scholarly journal: Talking

to a Toaster (Evental Aesthetics, 2020)

- Rookie of the Year and Circle of

Excellence Award, SOCi

TECHNOLOGY

- Canva

- G Suite

- MailChimp

- WordPress

- Microsoft Office

- Basecamp

- Slack

- Later

- Google My Business Certification

SOCi, Inc.

Reputation Management Specialist November 2020 - Present

- Responds to 100+ reviews and social engagements daily while maintaining a 24-hour response time on 3rd party review networks for 300+ locations

- Consistently upholds unique brand guidelines for 20+ large brand and property accounts, and optimizes SEO for all accounts to maintain consistency in tone throughout review and engagement responses

- Collaborates with the Content Team to create social media and localized marketing strategies

- Maintains strong relationships with clients and collaborate with Customer Success Managers to increase client’s overall engagement, sentiment, and interactions with their audience

- Pulls and analyzes data on weekly metric reports and conducts bi-weekly audits for the reputation department to ensure contract fulfillment and that KPI's are being met San Diego International Film Festival

Social Media Marketing Intern July 2019 to November 2019

- Copy write, produce, and post content on all social media platforms (Instagram, Facebook, and Twitter), leading to an increase of Instagram followers by over 1,000

- Design graphics and templates via Adobe Spark and Canva in alignment with our sponsors

- Create and update marketing excel sheets for managing major brand sponsors details

- Organize and maintain social media calendar and craft hashtag campaigns

- Website management, building, editing through WordPress

- Assist with email marketing blasts to promote the festival Dreamy Branding Agency

Brand Marketing Intern October 2019 - January 2020

- Create digital content in line with clients' branding guidelines for products, events, sales, and promotions

- Craft and design weekly email marketing newsletters via Omnisend leading to an average of 45% sales increase for client

- Coordinate events and influencer campaigns with influencer research and outreach

- Promote sales growth and audience growth by increasing social media engagement Tritons For Animals

Marketing Coordinator September 2018 to June 2019

- Compose and distribute out mass email marketing blasts via MailChimp

- Create flyers and organize weekly meetings and events

- Promote the organization and recruit members

- Assist with social media marketing and design graphics to post for their Instagram and Facebook to a target demographic

Coastal Colors Painting Company

Social Media Coordinator/Sales Assistant June 2017 to May 2019

- Manage all the company's social media platforms

- Curate content and post for their Instagram and Facebook page for advertising and marketing

- Perform administrative tasks and office work

Contact this candidate