Sathish Kumar

Mobile: +91-994******* ~ E-Mail: adm6ww@r.postjobfree.com

General Managerial / Top Level Assignments: Business Administration & Operations

Professional Snapshot

A Competent Hospitality Professional with an experience of 30 years in Strategy & Tactical Management, General Management, Facilities, Hotel Management, Project Management, Pre-Opening, Food & Beverage Operations, Corporate Planning, General Administration, Marketing, Events and Promotions. Proven track record of developing properties right from the project stage till operational, sourcing International and Domestic hotel brands depending upon the requirement, review and maintain the project and pre-operating cost right within the budget and under strict timelines. Also developing procedures, service standards, and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. Talent for identifying & resolving problems-reversing negative trend, controlling costs and maximising profits. Possess motivational management style with a record of building an efficient sales team. Deft at establishing optimum relationship with team members to create harmonised working environments. An exemplary communicator with abilities in forging business partnerships, lead cross-cultural teams and establish / nurture beneficial relationships in the industry.

Core Competencies Include:

Strategy Planning, Profit Center Operations, F&B Operations, Business Development, Budgets, New Set Up’s, Finance, Cost Control, Purchase, Events & Promotions, Revenue Management, Facilities Management, Banquet Management, Procurement Functions, Cost Management, Statutory Compliance, Coordination Documentation / Reports, General Administration, CRM, Team Management, Training & Development and People Management.

Skill Set

Leadership: Advises the management on business strategies promotes organization among customers & vendors and drives organization mission through employees & supports motivation of employees in organization.

Visionary: Ensures staff has sufficient & up-to-date information, looks to the future for change opportunities, interfaces between Management, Employees and Customer.

Decision Making: Formulates policies and planning recommendations to the management, decides or guides courses of action in operations by staff / employees.

Personal Credibility: Uses personal credibility to influence the outcomes of hotel business & functional area.

Strategic Contributor: Can direct business in new and growth areas and motivate people to perform beyond their normal past demonstrated skills / levels.

Execution Skills: Makes things happen, against the odds in a collaborative way.

Value Champion: Have courage to challenge counter cultural values / behaviour in others, champion the organisation values & vision and create a clear and compelling view of future.

Career Recital

Sep -19 – Till Date with Shravanthi Sarovar Portico, Bengaluru (Sarovar Group)– 4 star premium hotel with 80 keys with 2 F&B outlets and 3500 sq ft banquet hall as General Manager

Since July’17 – Sep’19 with Abu Sarovar Portico, Chennai (Sarovar Group) – 4 star premium hotel with 92 keys, 2 F&B outlets and 6000 sq ft banquet hall. as General Manager at Abu Sarovar Hotel, Chennai.

Since Jun’11 – Mar’17 with Golden Tulip, Bangalore – Electronic City (4 star premium hotel project of 72 keys). Started with right from the inception of the project from Greenfield stage and opened in November 2013 as General Manager.

Since July 2010 – June 2011 with Katriya Hotel & Towers (4 Star Premium Business & Convention Hotel with 225 rooms and 18 Banquet Halls) in Hyderabad as General Manager.

July 2009 – June 2010 with MRG Hospitality (4 Star Premium Boutique Hotels – 2 in Bangalore and 1 in Mangalore under brand name – Goldfinch Hotels) as General Manager & Vice President (Operations & Hospitality)

January 2008-July 2009 with Dream Hotel, Cochin (Hampshire Group-USA) as Resident Manager

January 1990-January 2008 with The Taj Group of Hotels

Growth Path

June 1990-October 1992: Taj Coromandel, Chennai as Front Office Assistant

October 1992- September 1994: Taj Residency, Visakhapatnam as Front Office Supervisor

September 1994-February 1996: Taj Residency, Visakhapatnam as Duty Manager

February 1996- February 1998: Taj Residency, Visakhapatnam as Sales Executive

February 1998 – March 2002: Taj Sheba Hotel, Sana’a, Yemen as Front Office Executive

March 2002 – May 2004: Taj Sheba Hotel, Sana’a, Yemen as Duty Manager

June 2004-January 2006: Taj Residency, Ernakulum as Front Office Manager

January 2006 – January 2008: Taj Residency, Ernakulum as Accommodation Manager

KEY RESULT AREAS

Providing strategic leadership and prioritising initiatives focused on value delivery, system reliability, efficiency, cost control, training, budget / project planning and resource management.

Organising business review meetings and providing logistic support; preparing MIS Reports based on meetings and discussions. Handling all aspects relating to operations and turning the units as Profit Centre. Taking care of standards, operations, revenue, costs and P & L statements.

Enhancing the credibility of the function by working closely with all internal customers and demonstrating the highest standards of professionalism, integrity, service and commercial expertise.

Promoting the corporate services, ensuring effective communication, good relations and positive image with suppliers and co-workers; promoting courtesy, diversity and fairness.

Developing and implementing key procurement strategies / purchase schedules from vendors; ensuring alignment with organisational objectives.

Selecting / developing vendors for meeting various facility requirements of the organisation, handling bills & ensuring smooth payments for the same.

Maintaining discipline, turnout, selection and recruitment of personal, allocation of duties and rotating to different post / location, sanctioning leave and maintaining leave record.

Monitoring the performance of multi-skilled work force and conceptualising need-based training programs to enhance their efficiency and productivity.

Interacting with clients for feedbacks and implementing world-class service strategies. Strategizing policies & procedures in the operating systems to achieve greater customer delight.

HIGHLIGHTS

At Sarovar Hotels & Resorts

-Identified key areas of concern in the 1st 3 months and worked out action plan depart-wise and reviewed the same periodically.

-Completely refurnished the Back of the house areas which was the area of concern for a long time.

-Identified Key talent and worked out a retention plan for the same.

-Successfully streamlined the payroll process which was a concern in the hotel.

-Revisited all the Brand Standards and kept a review mechanism in place.

-Identified the Key segments for the hotel and strengthened focus on the same.

-Formulated and rolled out the Business Strategy for the Unit.

-Successfully prepared and rolled out the Revenue & Expenditure Budgets for the year 2018

-Increased the Repeat client % from 15% to 20%.

-Successfully completed the annual vendor’s contract for the year 2018.

-Had reduced the OTA productivity by 25% in the last 6 months and increased 30% business through Unit Sales and Regional Sales Office, thereby having a better control on the Business and also increased the ADR by Rs.250/-.

-Have positioned our Hotel at No.2 position within our competition within a span of 9 months.

At Golden Tulip, Bangalore

-Successfully got all the clearances that are required for the hotel project & operations from all the Government and other related agencies from time to time.

-Successfully tied up with Golden Tulip Brand (A premium European Hotel Brand )on Management Contract

-Has been instrumental and key for successful completion of hotel project and coordinating with the Brand and the promoters constantly.

-Successfully procured all the equipment and supplies that are required for the hotel operations

-Successfully handled all the vendors and contractors during the project.

-Successfully identified and shortlisted the key vendors for hotel operations.

-Formulated and rolled out the Business Strategy for the Unit.

-Successfully prepared and rolled out the Pre-opening Expenditure Budgets for the year 2013-14.

-Did the rational manning for the Unit and recruited all the HOD’s and staff in line with the Brand guidelines

-Had successfully completed the pricing strategy in compared with the market conditions in Electronic City

-Had increased the visibility of the Unit in Electronic City market with key tie-ups with the MNC’s in and around Electronic City, which had sustained the property within first 3 months of operations.

-Have positioned our Hotel at No.2 position within our competition within a span of 3 years.

At Katriya Hotel & Towers:

-Successfully increased the revenue by 30% during the last 6 months.

-Has been successful in increasing the MICE business from 5% to 15% of turnover.

-Successfully launched the guest engagement programmes such as “ Rendezvous and “Meet & Greet”

-Successfully increased the repeat client business from 4% to 9%.

-Formulated and rolled out the Business Strategy for the Unit.

-Successfully prepared and rolled out the Revenue and Expenditure Budgets for the year 2011-12.

-Had brought back the Unit to the limelight by successfully conducting an event / promotion every month.

-Had successfully launched the staff engagement and motivational programmes such as “ Employee of the Month, Interdepartmental team building exercises, quizzes and various competitions.

-Had increased the visibility of the Unit in key feeder markets by cross city promotions and various tie-ups with Online Web portals.

At MRG Hospitality:

-Studied the market and planned the pricing strategy for the hotel.

-Successfully increased the market share from 50% to 68% during the last 3 months.

-Engaged in organizational structuring, various manning levels / grades and salary structures for all 3 hotels. Developed the induction manual for new joiners for the unit.

-Prepared the job profiles for each function. Devised a marketing road map for all three hotels.

-Formulated and rolled out the Balance Score Card for the unit.

-Proactive part of various travel and tourism shows as part the marketing exercise; part of the decision making team for ordering all the capital & operating supplies of the unit.

-Introduced required levels of service agreements in all operational departments to enhance customer satisfaction. Redesigned the website for better visibility.

-Deftly launched the new bouquet hotel.

At Dream Hotel (Hampshire Group – USA) – Currently known as Radission Blu, Cochin:

-Studied the market and arrived the pricing strategy for the hotel

-Had co-ordinated the entire set up for operations with Architect, Contractors and various vendors

-Had sourced and ordered the equipment of entire operational departments

-Had laisioned with various consultants to obtain the necessary licenses, which are a pre-requisite for opening a hotel.

-Had recruited the entire required manning prior to opening.

-Had rolled the SOP’s for all departments and ensured job profiles in place to all positions

-Had successfully done the trial runs of all outlets prior to launch

-Had done the entire classification process and successfully obtained the 5 star rating for the hotel

-Had been actively participated in all staff engagement activities.

At Taj Group of Hotels (Taj Residency, Cochin)

-Had turned around the property during the 1st year of tenure from red to green

-Had successfully doubled the revenues in the next 4 years

-Had successfully rolled out the Balance Score Card and other initiatives such as Stars, Revenue Management Techniques, Cost Initiatives etc.,

-Had been officiated as the General Manager during the absence of General Manager

-Had successfully rolled out the Brand Standards across the departments

-Had reviewed and revised all SOP’s as applicable to the property

-Had successfully launched the Balance Score Card across departments

-Had taken the customer satisfaction scores by 20% across departments

-Had taken up the Mystery Audit Scores by 15% for the hotel

-Had been actively participated during the HACCP certification process of the hotel.

-Had driven the STARS initiative across the staff and successfully sent the “Bell Captain” to Mumbai to receive the award (1st time in the history of Taj cochin)

Scholastics

Bachelor of Science from Andhra University in 1989

Trainings / Workshops Attended

General Manager’s Development Programme – October 2007.

Taj Leisure General Manager’s Meet – May 2007.

Business Excellence Leaders Program – March 2007.

Food & Beverage Exposure at Taj Krishna, Hyderabad – July 2006.

Marketing Management by Cornell University – June 2006.

Revenue Management Workshop.

Business Excellence Champions Program.

Accommodations Workshop.

Motivational Workshop.

Management workshop by Shiv Khera.

Train the Trainer.

Supervisory Development Program.

Brand Standards Workshop.

Team building workshop for Senior Managers.

IT Skills: Well versed with MS Office, Excel, PowerPoint & Internet Applications

Personal Dossier

Date of Birth: 6th October 1968

Address: Flat No 302, Sai Anvitha Nivas, Apartments, 3th Cross, Neeladri Nagar, Electronic City

Bangalore – 560 100.

Languages Known Telugu, English and Hindi (Tamil, Kannada and Arabic – Average)

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