LAKSHMI PILLAI

Mobile: 469-***-****

E-mail: adm6ra@r.postjobfree.com

WORK STATUS: Citizen

SUMMARY

A result oriented individual with diversified experience in Quality Assurance and Software testing of web-based and client-server applications. Responsible for overall testing, including creation of detailed test plan, test cases per application module, Functional, Regression Testing, User-Acceptance Testing, defect tracking, reporting and interaction with client for better performance of the software.

Excellent skills in manual testing as well as in automated testing using QTP, Quality Center, TFS, JIRA, Rally, Rational Clear Case

Hands on experience in Airline, POS, Credit Card, Mobile, Ecommerce and WMS application testing

Ability to balance multiple tasks simultaneously and transition between projects.

Ability to think outside the box when writing test plans/test cases

Steadfast focus on digging for software defects, and producing highest quality deliverables

Experience generating Requirement Traceability Matrix

Ability to focus on detail while understanding the big picture of the project

Hands on experience with Agile (Scrum), SDLC and Waterfall methodology

Hands on experience working with Offshore team

Effectively work with Agile Scrum/Dev teams, acting as Scrum Master when called upon

Ability to interact with all levels of personnel from technical to high-level executive management.

Excellent organizational, technical and problem solving skills with a special talent for team oriented assignments, communication, inter-personal skills and can multitask various projects.

Self-motivated and ability to master new technologies.

Good team player with excellent time management skills having profound insight to determine priorities, schedule work, and meet critical deadline

Experience in diversified industries such as Airline, Finance, Retail, Health Insurance and Food and Beverage Industry.

EDUCATION

Master’s in Business Administration

PG Diploma in Computer Applications

CERTIFICATION

ISTQB – CTFL

TECHNICAL SKILLS

Methodologies: AGILE (SCRUM), SDLC, WATERFALL

Tracking Tools: JIRA, VSTS, TFS, CLEAR QUEST, RALLY, RATIONAL CLEAR CASE, QUALITY CENTER, TARGET PROCESS

Testing Tools: SOAP UI, Browser Stack, QUICKTEST PRO

Operating Systems: OS390, AS400, WINDOWS9x/NT/2000/XP, UNIX, MS-DOS

Database: SQL Server, ORACLE, DB2, MS ACCESS

Web Servers: WEB LOGIC, IBM WEB SPHERE, APACHE

Browsers: INTERNET EXPLORER, CHROME, NETSCAPE NAVIGATOR

Programming Languages: .Net, UNIFACE, SQL, COBOL, REXX, VISUAL BASIC, JAVA,

JSP

Others: IVR, IBM UTILITIES, JCL, FILE-AID, NDM,,CA-7, VSAM, TSO/ ISPF, DB VISUALIZER, TOAD,SHARE PONT, TIDAL, MS-WORD, MS-EXCEL, MS- POWER POINT

PROFESSIONAL EXPERIENCE

Oct 2017 – Till Present

Sr. QA Analyst

Ace Cash Express – Consultant

Project includes Store, Online and Mobile services of Auto Title, Payday, Installment, Cash Advance and Business Services like ATM, Bill payments.

Responsibilities include

Analyze current applications and assess business requirements

Develop test plans and cases based on business requirements

Execute functional, system and regression testing

Analyze results and document defects

Coordinate defect resolution with appropriate user and development resources

Identify and recommend usability improvements

Lead user acceptance testing by scheduling and conducting product demonstrations

Environment: POS, SQL Developer, Browser Stack, VSTS

Dec 2015 – Oct 2017

Functional Test Lead

South West Airlines - Consultant

OSODS is an operational schedule component which provides a single access point for the Enterprise. It is a consolidation and standardization point for near real-time information from one or more operational systems within a domain or across multiple domains

Responsibilities include

Lead team of System and Automation testers in an on-shore/off-shore model

Review user stories with Business Analysts and Development

Provide inputs during Agile User Stories Refinements along with Development Lead Oct

Provide story points during to Agile User Stories during Estimation process

Mentors resources, staying current in and maintaining demonstrable knowledge of the business domains, business processes, advanced verification and validation techniques

Reviews and approve Test cases developed by the testing team

Effectively work with Agile Scrum/Dev teams

Supports and where require develop test cases and perform Integration, Regression and End to end validation in conjunction with core groups (Developers, Manual and Automation)

Verifying back end logs and SQL database for errors

Prepare Weekly Status Report to the Client

Facilitate Sign off meetings for User Stories

Facilitate Client Facing Demos

Analysis and Testing of Production Issue's which involves user replication of issue, logging defect working with developer assigned to defect, retesting/validation of fix upon release and closing defect

Environment: Agile (Scrum), TIBCO, EMS Message Queue, Oracle12c DB, JMSViewer, SQL Developer, Sonar Validation, Java 1.8, XML, JIRA, Confluence and QC

Nov 2013 – Oct 2015

Sr. QA Analyst

Cash America, Inc - Consultant

Project included Auto Title and Installment Loans, Pawn Loan, Payday Loan and Loan Servicing of existing and converted Loan. It also involves Customer Management, Customer Buy and Vendor Buy, Sales and Layaway, Cash Management, Transfers, Voids and Employee Management.

Responsibilities include

Scope of testing included Functional, System, Regression, Integration and End to End for Cash America POS and Kiosk systems included Pawn Loan Origination, Loan Servicing, Layaways, Sales, Vendors, Cash and Safe Management and Customer Management modules

Involved in testing the transformation of data from legacy to Oracle 11g

Provided hour estimates for entire QA team

Test case creation from Requirements and Change Requests

Testing involved creating, running scripts and checking the back end logs and SQL database for errors

Document testing for Reports, Tags, Receipts and Pawn Loan Documentation

Identified & tracked defects and closely worked with the development team to ensure the defects are fixed.

Lead Test Case Review meetings and represented QA for Shop visits and interaction with Pawn Shop Employees (End User)

Used Agile and Waterfall methodologies for testing

Environment: POS, TOAD, Rally, TFS, HP ALM, Clear Case, Clear Quest

July ’12 – Nov 2013

Sr. QA Analyst/Business Analyst

Think Cash - Consultant

As Software QA Consultant involved in testing the financial products of the company as well as the IVR implementation of the company’s multiple products

Responsibilities include

Responsible for requirement analysis and providing QA estimations for the project

Developed Test Cases, Test conditions based on the Functional Specifications and Technical Design Document

Responsible for defect management, defect reporting and test management using Target process application

Coordinated testing activities with testing team members.

Properly documented the testing procedures.

Coordinated with the development team on a daily basis regarding bugs and issues.

Conducted daily test status meetings with offshore and onshore teams

Environment: Agile, Java, SQL Server, SOAP UI, IVR, JIRA

Jun ’09 – April ‘12

QA/ Business Analyst

Excentus / Centego – Full Time

An information technology and services provider offering fuel control and cross-marketing systems and services to the petroleum marketing industry.

Responsibilities include

Develop and execute test cases for both new and existing feature and for the new mobile service testing

Create Requirement Traceability Matrix by Identifying and Documenting functional requirements and mapped them to individual test case requirements.

Perform manual testing like Integration testing, Regression testing during various phases of testing.

Data Validation using SQL Queries

Indentify, analyze, and report test results

Report, track, and monitor defects in the defect tracking system

Share concerns/ issues and progress during daily scrum meeting

Provide technical assistance and training to the Clients and Customer Service

Environment: Java, JSP, .NET, DB2, SQL, SQL Developer, Rally, POS, Mobile Web Service, Agile Scrum

Dec ’08 – Jun ‘09

QA Analyst/Tester

NEC Corporation of America - Consultant

NEC Corporation of America is a leading technology provider of network, identity management solutions. NEC offers a complete POS solution, including software, hardware, and custom POS solution development.

Responsibilities include

Analyze System Development Specification, Functional Requirement Documents and Screen notes.

Participate in Requirement Reviews and Project team meetings.

Create Test Plans and Test cases for the migration project

Perform System and Functional Testing for the POS application

Perform database integrity testing using DB Visualizer

Manage and track defects using Quality Center until closed

Coordinate between multiple teams for issue resolution and escalation for any valid defects

Evaluate and report Test Results, Project status, and milestones achieved on day to day basis to the manager

Environment: Quality Center, .Net, Uniface, SQL Server, DB Visualizer

June’08 – Dec ‘08

QA Analyst

PepsiCo - Consultant

At PBSG, a division of PepsiCo involved in testing DPP application, which serves as the foundation for scheduling the production of Frito-Lay chips.

Responsibilities include

Involved in the Design Review meetings and walkthroughs to understand the process flows

Involved in preparation of Test Plans, Created Test Cases in Quality Center

Estimating and scheduling the test case writing and test execution phases of the application

Data Validation using SQL Queries

Performed Functional and System testing of the application

Traceability Matrix was used to trace business requirements to test cases and test results

Test Management was done using Quality Center

Coordinated with developers in resolving defects

Environment: Quality Center, .Net, QTP, Visual Basic, Oracle, DB Visualizer

Oct.’06 – April.’08

Test Analyst

Blue Cross Blue Shield – Full Time

Blue Cross Blue Shield of Texas is among the financially strongest health insurers in the country under the division of Health Care Service Corporation (HCSC). As a Test Analyst involved in Testing different applications in Business Acquisition like New Products, Existing Products & Enhancements.

Responsibilities include

Develop Test Plans for projects of low to moderate complexity.

Prepare and design test cases of moderate to high complexity based on customer and system requirements.

Ensure Traceability of test cases to requirements.

Develop and maintain project test deliverables in adherence to SDM.

Participate in reviews of requirement specifications with Business Analyst and Users.

Execute testing in accordance with approved Test Plans and Test Cases, using appropriate testing types and tools including defect reporting and management.

Develop, maintain, and execute manual test cases

Used Clear Quest as Defect tracking tool.

Effectively and consistently, communicate updates to Project teams, Leads, Supervisors and Managers as needed.

Environment: Java, HTML, SQL Server, QTP, Clear Quest, IE, SQL, MS office, Windows XP

Jan. ‘06 – Oct. ’06

Test Analyst

GameStop Inc. – Full Time

GameStop is one of the largest online video game and entertainment software specialty retailers. This merger project involves integration of Point Of Sales, Warehouse management systems of EB Games with GameStop’s Back End. All consolidated stores were updated with a consistent POS platform.

Responsibilities include

Develop multiple test plans for multiple application

Validating Data flow between POS, WMS and BRAIN.

Testing the inventory adjustment process in different Scenarios and manually checking database by executing SQL queries.

Conduct Functional testing of the POS, WMS and BRAIN.

Tracked bugs using Test Director and performed Regression testing of the entire application once the bugs are fixed.

Participated in defect review meetings with the team members and providing written status reports of testing.

Coordinated with developers to resolve modification requests.

Environment: AS400,SQL Server 2000, .Net, Pervasive SQL V8, QTP, Test Director, TIDAL, SQL, Windows XP, DOS.

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