Resume of Christopher Yeo (M.Sc, B.Sc)

Tel: +** 8292 2957

Email: adm6mj@r.postjobfree.com

General: Singaporean, Married

(MAS RNF: YJA200023864)

Summary

Highly accomplished Senior Professional offering over 14 years of banking experience in areas of Regional Sales Management, Strategic Planning and Budgeting, Regional Business Development, and full set P&L accountability.

Excellence in communication across all levels and nationalities with strong presentation and influencing skills.

Solid Sales Management experience in exceeding all deliverables and ability to work in a highly collaborative manner across regional teams.

Experienced in supporting regional business partners with a wide range of stakeholders.

Business Transformation and Change Management from blue print to implementation.

Adept at leading transformation with strategic insights and sharp planning skills to manage and exceed both Top and Bottom line.

Solid understanding of banking risks and controls in the area of Wealth Management, ie the latest Cross Border compliance issues, and Anti-Money laundering developments and risks. This includes FATCA and FATF matters, and onboarding of PEPs.

Currently enrolled for Boston Consulting Group’s RISE program, since April 2021.

Volunteers at SPD (Society for Physically Disabled) and ALL (Animals Lovers League), ongoing since 2014.

Professional Experience

Mint Avenue

2014 – Present

Business Advisor

Transformed and overhauled a retail business (Juice Therapy Pte Ltd) from loss making to profitability.

Spearheaded, designed and implemented all aspects of rebranding, social media marketing, production processes and implementation, sales tracking and analytics, and A&P activities.

Resulted in more than 400% increase in monthly sales turnover within the first 3 months of operation.

Personally trained Shop Manager on proper sales management, and retail staff on direct selling techniques and application. Resulted in a steady growth of recurring income from the sale of a third party Detox Program.

Development Bank of Singapore, Singapore

2004 - 2014

Head of Department - Treasures Offshore Priority Banking

Championed all aspects of exceeding business financial goals and profitability - $16m pa IIT revenue budget.

Awarded Top 10% Departments through strong personal leadership and department ratings. (Employee Q12 score above 4.5 out of 5 from 2011-2013)

Collaborated with DBS Private Bank for full implementation of FATF and FATCA standards based on requirements set by Central Bank– First department to achieve 100% portfolio sanitization before MAS' deadline.

Worked in constant partnership with Regional Business Partners (ID, MY, HK, TW, CN), Business Process Management, Group Finance, and Legal and Compliance on streamlining and implementing Treasures Offshore on-boarding Guidelines to propel client acquisition program to exceed FY goals. Reduced turnaround time for onboarding by 60%.

Liaise with intra-department constantly on creative product development to support periodic client retention and acquisition programs. Resulting in client portfolio growth of more than 15%, and reduced attrition rate.

Developed and implemented the client interaction model to promote deeper client engagement. Resulting in drastic improvement in client satisfaction CE11 (Client Engagement) score.

Developed and implemented an active sale performance dashboard using quantitative analytics to efficiently analyze and manage DTD, MTD and QTD business performance. Resulted in 30% improvement in sales performance within 3 quarters.

Treasures Business Director (Treasures Offshore – Indonesia, Philippines, Middle East)

Won DBS Chairman’s Award 2010

Managing 2 Team Manager, 13 Relationship Managers, Overall AUM of more than USD1b.

Developed and implemented new strategies and tie-ups with existing assets in Jakarta, Surabaya and Medan to support business expansion initiatives.

Grew overall Indonesia portfolio by more than 30% in 6 months.

Treasures Business Manager, Treasures Onshore Priority Banking

Won Edmund Koh Annual Star Club Award 2005

Consistently won Top Sales Manager and Brilliant Star Award winner for FY 2006, 2007, 2008, 2009

Entrusted to manage flagship priority center, managing 6 highly productive Team Leads, 19 Treasures Relationship Managers

Spearheaded and managed critical projects: NTB Client Acquisition, CE11 Improvement Programme, TRM Portfolio Optimization.

Specially hand picked to be the trainer for the following programs (2006-2007):

oProactive Selling and Relationship Management

oWealth Products I: Investments and Insurance

oWealth Products II: Currency Linked, Equity Link and Hedge Funds

oWealth Products III: Portfolio Management

oTrain the Trainer: Proactive Sales Management

2008 Lehman Brothers Crisis Management

oConducted interviews/fact finding on affected HN5 clients.

oOrganized, analyzed and evaluated clients’ allegations.

oPrepared comprehensive report and BU recommendations to facilitate decision making for restitution by Legal Counsel and Senior Management.

oRepresented the Bank as case manager for numerous cases at FIDReC court.

Standard Chartered Bank, Singapore

2002 – 2004

Business Manager

Responsible for managing, and motivating a team of 4 Personal Financial Consultants, 2 Priority Relationship Managers, and 1 Business Solutions Manager to consistently deliver 130% of quarter revenue

Won Quarterly Branch Awards for all quarters in 2003

Applied consultative sales methodologies to deliver customized solutions (Unit Trust Portfolio, Insurance, Premium Currency Deposits, Alternative Investment Schemes, Medium Term Notes, Bonds) to meet financial and protection needs of clients

Analyzed and structured secured credit applications for both personal and corporate clients. (Term loans, overdrafts, short term revolving loan, SBLC, Banker’s Guarantee…)

Achieved Corporate Cross Sell Silver award

Handled all customer escalations in a professional and courteous manner

M1, M5, M8, M9 and CHI certified.

Certified in Proactive Relationship Banking, Extraordinary Sales Leadership by Cohen Brown.

Primefield Co. Pte Ltd

1994 – 1996

Account Manager

Total responsibility to grow and retain all Government accounts by building strong and long term relationship between company and clients.

Conducted various presentations to corporate clients on various best of breed LAN/WAN/MAN solutions to solve their IT problems.

Drove and won a S$5m MOE tender (Project AITP), S$300,000 JTC Notebook tender.

Education

MSc in Systems Engineering, 2001, University of Arizona, Tucson, Az

Successfully presented and defended thesis: Design and Implementation of an Interactive Web-based Educational System for Scalability and Extensibility

Researcher and project manager for PARCS Laboratory (Programs for Advanced Research in Complex Systems)

BSc in Systems Engineering, 2000, University of Arizona, Tucson, Az

Emphasis in software and systems optimization

Dean’s List

Reference:

Ms Pearlyn Phau, Group Managing Director DBS Hong Kong, Group Head - Consumer Banking & Wealth Management

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