Elizabeth Wells

Sr. Certified EHR Consultant

Cell: 214-***-****

PROFESSIONAL SUMMARY:

• Professional with experience managing enterprise implementations of Epic EHR, HR PeopleSoft, Healthcare Information, Coding, Identity, and Document Management Systems.

• Gathering, analyzing, and defining business and functional requirements; creating comprehensive metrics, trend charts and other decision-making tools, such as process- mapping initiatives; and designing/re-engineering processes, workflows, and technical/education solutions for healthcare systems.

• Proven ability to lead seamless implementations and deliver next-generation technical/education solutions improving workplace productivity. CORE COMPETENCIES:

• Epic Integration, Scripting, and Testing

• Epic MST HIM and Identity Environment Build

• Project Management

• Training

• Epic Reporting Workbench/Cogito

• Document Management Solutions

• Operational Workflows

• Process Improvement

• Quality Assurance

• Data/Operations/HIM Informatics

• Database Design/Build & Management

• Designing e-learning materials through Captivate PROFESSIONAL EXPERIENCE:

Hackensack Meridian Health and Hospital Systems, Hackensack New Jersey March 2020- Present

Epic IT: HIM, IDENTITY, COGITO, DOCUMENT MANAGEMENT System, Lead Rev Cycle MST Build PT

(An 800 + bed for profit hospital with eight additional satellite facilities and physician practices)

• MST Re-build of HIM and Identity

• Epic schedule upgrades and in-service training

• North and South service line alignment

• Recurring meetings with operational training team to promote unity and training integrity

• Create, and facilitate prospective credential trainer program for consistency delivering end user training

• Create classes and respective EUPA’s within Learning Management System

• Clinical Documentation Program; ensuring a successful training program by meeting with project readiness owners and establishing clear expectations

• Appropriate use of tools in performing role, training, and build Gap Analysis to identify deficits that may have otherwise been missed pre-end user training

• Ensure appropriate management, scheduling, and logistics of CT’s

• Create Knowledge Builders (tip sheets), and Quick Start Guides for end user ‘at a glance’ instructions on how to complete a single task, avoiding delays in processes

• Troubleshoot and triage service tickets within ticketing application Children’s Medical Center, Seattle, WA

October 2019- March 2020

Epic IT: HIM Principal Trainer Mentor

(Among the nation’s best children’s hospitals. Recognized as one of the nation’s very best places to care for children, out of nearly 200 pediatric hospitals evaluated in 2020. U.S. News & World Report has recognized Seattle Children’s as a top children’s hospital every year since it began ranking medical facilities more than 25 years ago.)

• Mentor and coach newly certified HIM Principal Trainer, creating a seamless transition of responsibilities and proven methodologies

• Create, and facilitate prospective credential trainer program for consistency delivering end user training

• Prepare CT’s for Epic paneling

• Ensuring a successful training program by meeting with project readiness owners and establishing clear expectations

• Appropriate use of tools in performing role, training, and build Gap Analysis to identify deficits that may have otherwise been missed pre-end user training

• Develop training for multiphase implantation ensuring consistency in processes throughout the network

Jefferson Health University Hospital, Philadelphia, PA September 2019- October 2019

Epic IT: HIM at The Elbow Support Lead

(Jefferson Health offers an extensive care network with offices throughout Pennsylvania, New Jersey, and Delaware)

• Assist with bridging the gap between operations and the Epic application in a quick and proficient manner

• Attend daily HIM operations leadership meetings

• Provided oversight with Joint Commission Audit by providing essential reports, education, and issue resolution

• Educate internal HIM end users to process Super Bills with accuracy

• Worked with cross-functional HIM remote teams to ensure continuity of practices

• Assisted with ED registration

• Support for Patient Registration

• Reported deficits in human resources for HIM and ED area PROFESSIONAL EXPERIENCE:

Tanner Health System (AMB), Carrollton, GA

May 2019- August 2019

Epic IT: Backfill Revenue Cycle Training Project Manager for Epic 2019 Installation

(Tanner Health System is a nonprofit regional health system serving a nine-county area of west Georgia and east Alabama. Tanner’s medical staff is comprised of more than 300 physicians representing 34 unique medical specialties)

• Confer with project team to outline work plan and to assign duties, responsibilities, and scope of authority from a training perspective

• Manage day-to-day training operations to ensure consistency and quality of training

• Uploaded training materials, tools, training tips on SharePoint site

• Work with Principal Trainers to develop training materials, methodologies, best practices when facilitating a CT credentialing program

• Weekly meetings with each Principal Trainer to review any bottlenecks preventing progress, and to discuss successes for the week, keeping the overall training portion of the project on task

• Sit on credentialing panel, alongside Epic team, to provide positive feedback to prospective CT for optimum success

• Held weekly sessions with Epic counterpart and AM for updates/scope alignment

• Lead class scheduling efforts in HealthStream, to include registration for AMB training for specialty providers

• Effective oversight of vendors to facilitate provider training and the processing of CE’s

• Weekly communication with senior leadership, providing training updates and metrics

• Worked with various departments to meet expectations and class enrollment directives

• Collaboration with cut-over PM on logistics, staffing, communication process for go-live command center

• Facilitate daily go-live ATE critical communication huddles to discuss top 10 issues

• Work to resolve and triage Cherwell training tickets to promote exceptional support and customer service

• Development and execution of steady state training plan to capture current and future new hire training needs

• Using applicable troubleshooting principles, methodologies, and issue resolution techniques resulting in a successful AMB go-live

Hackensack Meridian Health and Hospital Systems, Hackensack New Jersey March 2018- December 2018

Epic IT: HIM, IDENTITY, COGITO, and DOCUMENT MANAGEMENT System Specialist Coach

(An 800 + bed for profit hospital with eight additional satellite facilities and physician practices)

• Mentor and coach newly certified HIM System Specialist (PT), creating a seamless transition of responsibilities and proven methodologies

• Create, and facilitate prospective credential trainer program for consistency delivering end user training

• Prepare CT’s for Epic paneling with a current success rate of 99 percent!

• Ensuring a successful training program by meeting with project readiness owners and establishing clear expectations

• By initiating meetings with department SME’s and leadership, I was able to provide an opportunity to conduct Role Analysis for security mapping. This methodology ensures that end users are assigned the appropriate security, and enables them to complete appropriate tasks post go-live with no delays in operational processes

• Appropriate use of tools in performing role, training, and build Gap Analysis to identify deficits that may have otherwise been missed pre end user training

• Complete clean MST 2018 build for HIM and Identity, validating approved training scenarios for end user training

• Develop training for multiphase implantation ensuring consistency in processes throughout the network

• Worked with HB/PB counterparts for billing consistency

• Shared HIM claim edit workflows, and training tracks with HB, providing a foundation for HB claim edit training

• Implemented PB workflow to include integrated scanning, and Release of Information for insurance requests

• Ensure appropriate management, scheduling, and logistics of CT’s resulting in 100 percent classroom coverage

• Training command center lead expediting communication and closing the loop on training gaps during go-live

• Create Visio workflows for each operational task, providing a guide for mapping current to future state

• Further aligning with stakeholder expectations by adjusted lesson plans post pilot training

• Create Knowledge Builders (tip sheets), and Quick Start Guides for end user ‘at a glance’ instructions on how to complete a single task, avoiding delays in processes

• Maintain integrity of EHR (Acute and Integrated Scanning) by initiated proven methods, and working closely with Document Management Administrator

• Manage steady state training, in conjunction with rolling multiphase implementation, while ensuring the alignment of workflows for each facility

• Troubleshoot and triage service tickets within ticketing application, maintaining a daily 98 percent resolution rate for HIM

• Active participant in adoption sessions in order to share significant changes with HIM stakeholders

• Facilitate daily go-live SuperUser critical communication huddles to discuss post go-live

‘hot topics’ and new/updates to training processes

• By using Captivate software to create e-learnings, I pared down the need for classroom training

Riverside Regional Medical Systems, Newport News Virginia November 2016- January 2018

IT Implementation Team: HIM, IDENTITY, and DOCUMENT MANAGEMENT Principal Trainer

(A 450-bed for profit hospital with six additional satellite facilities, and physician practices)

• Establish clear expectations with project readiness owners creating an atmosphere of trust and allegiance

• Implementation of Learning Design Documents in support of course offerings (AMB and Acute) to provide a training roadmap, and a single document for training change control

• Managing training schedules and logistics, afforded me the flexibility to accommodate HIM’s need for occasional scheduling flexibility

• Develop application training materials to include integration of policies, procedures, and Epic system functionality to create workflow-based training using adult learning principles

• Build and management of MST HIM and Identity training environment

• Successful executing of CT training program, ensuring consistency when delivering concepts during class facilitation

• Trained Super Users to alleviate some of the stressors that accompany large implementations by introducing simple adult learning, and training techniques

• Active participant in go-live support, assisting with trouble shooting and complex questions

• Facilitation of steady state training

• Management of end user enrollment in Learning Management System

• Alignment of end user proficiency assessments with approved Epic operational workflows

• Worked with HB and PB counterparts to ensure success with a 360 approach to revenue cycle

• Created a shared training track with PB for continuity when releasing clinical research records, to include patient build, and testing in MST

• Attended build sessions with HB to collaborate on a comprehensive plan when working Claim Edit accounts, to include error code, CPT range, edit type, owning area, claim action, and workflow matrix

• Developed HB/HIM bi-lateral workflows, with the use of billing indicators, producing a fluid communication platform

• Assisted HB team in moving charges from one HAR to the other, when charges were associated with the incorrect HAR, ensuring a clean claim run

• Oversight and completion of training deliverables (Epic 2017), exceeding the expectations of PM, TM, HIM Director, and management

• Transition of full time HIM and Identity Training Specialist Sr. (PT)

• Built scanning patients in TST environment to ensure end users would receive a 360 degree Acute and Inpatient training experience

• Working closely with 3M Encoder Administrator to accomplish interfacing 3M Encoder with MST training environments, allowing HIM Coders to launch the encoder during classroom training to better prepare for go-live

Cottage Health, Santa Barbara California

July 2016- October 2016

IT Training: Lead Credential Trainer

(A 337-full-service hospital, primarily serving the diverse population of Santa Barbara County. There are three other satellite hospitals within the Cottage Health system, Santa Ynez Cottage Hospital, Goleta Valley Cottage Hospital and Cottage Rehabilitation Hospital.)

• Full circle implementation and go-live support for Epic 2015

• Developed training schedule and managed logistics

• Developed application training materials to include integration of policies, procedures, and Epic system functionality to create workflow based training and adult education principles

• Trained and credentialed trainers to assist with end-user training

• Trained super users and end users pre and post go-live

• Coordinated and provided go-live support

• Tracked end user enrollment in HealthStream

• Created and administered end user proficiency assessments

• Ensured oversight and completion of classroom training deliverables

• Work with analyst to gain/support efforts to create departmental workflows and training materials

• Tested training materials, and communicated issues and/or curriculum updates to instructional designer

PeaceHealth, Vancouver Washington

April 2015- June 2016

ORGANIZATIONAL DEVELOPMENT: HIM, IDENTITY, DOCUMENT MANAGEMENT and COGITO INSTRUCTIONAL DESIGNER

(A 450-bed faith-based community hospital with a total of 386 general beds and was founded in 1858.)

• Met with project readiness owners to establish clear expectations

• Created Learning Design Documents in support of course offerings

• Developed training schedule and managed logistics

• Developed application training materials to include integration of policies, procedures, and Epic system functionality to create workflow based training and adult education principles

• Built and managed MST HIM and Identity training environment

• Trained and credentialed trainers to assist with end-user training

• Trained super users and end users pre and post go-live

• Command Center Education Lead at go-live

• Assisting with scheduling and facilitation of ongoing training for steady state

• Tracked end user enrollment in LEARN

• Created and administered end user proficiency assessments

• Ensured oversight and completion of training deliverables (Epic 2014 and 2015 upgrades)

• Transitioning full time HIM and Identity Training Specialist Sr. (PT)

• Wrote, tested, and trained materials for document management solution

• Designing e-learning materials through Captivate Lahey Hospital and Medical Center, Burlington Massachusetts Dec 2014- Feb 2015

IT TRAINING: CREDENTIAL TRAINER

(Encompasses an ambulatory care center serving more than 3,000 patients each day and a 317-bed hospital. Lahey Medical Center, Peabody, serves more than 800 outpatients each day and includes a 10-bed hospital. Both feature 24-hour emergency departments, and an American College of Surgeons verified Level II Trauma Center.)

• Met with PT to establish clear expectations

• Created Learning Design Documents in support of course offerings

• Developed application training materials to include integration of policies, procedures, and Epic system functionality to create workflow based training and adult education principles

• Trained and credentialed trainers to assist with end-user training

• Created and administered end user proficiency assessments

• Ensured oversight and completion of classroom training deliverables (Epic 2014) Catholic Health Initiatives, Tacoma Washington

Oct 2013- Nov 2014

IT TRAINING: HIM, IDENTITY, DOCUMENT MANAGEMENT and COGITO INSTRUCTIONAL DESIGNER

(National nonprofit, faith-based health system operates in 17 states and includes 86 hospitals. Approximately 83,000 employees, CHI ranks as the nation’s second-largest faith-based health system.)

• Met with project readiness owners to establish clear expectations

• Created Learning Design Documents in support of course offerings

• Developed training schedule and managed logistics

• Developed application training materials to include integration of policies, procedures, and Epic system functionality to create workflow based training and adult education principles

• Built, tested, and maintained MST HIM and Identity training environment

• Trained CT’s to assist with end-user training

• Trained super users and end users pre and post go-live

• Coordinated and provided go-live support

• Coordinated and facilitated ongoing training for new hires

• Tracked end user enrollment in LEARN

• Created and administered end user proficiency assessments

• Ensured oversight and completion of training deliverables (Epic 2012 and 2014)

• Transitioned full time IT Training HIM and Identity Instructional Designer

• Wrote, tested, and trained materials for document management solution Franciscan Health System, Tacoma Washington

Feb 2013- Oct 2013

IT TRAINING: CREDENTIAL TRAINER

(Franciscan Health System, based in Tacoma, Washington, includes eight full-service hospitals)

• Full circle implementation and go-live support for Epic 2012 and 2014

• Work with analyst to gain/support efforts to create departmental workflows, and training materials based on adult learning principles

• Facilitation of end user training

• Administered end-user proficiency assessments

• Communicated training environment issues and/or curriculum updates to instructional designer

• Active participant in go-live support

• Ensured oversight and completion of training room deliverables

• Wrote, tested, and trained materials for document management solution Valley Medical Center, Renton Washington

June 2012- Oct 2012

IT APPLICATIONS: CREDENTIAL TRAINER

(Valley Medical Center is a 303-bed acute care hospital and clinic network)

• Full circle implementation and go-live support for Epic 2010

• Work with analyst to gain/support efforts to create departmental workflows

• Trained end users

• Administered end-user proficiency assessments

• Communicated training environment issues and/or curriculum updates to instructional designer

• Provided go-live support

• Ensured oversight and completion of training room deliverables Parkland Health & Hospital System, Dallas Texas

May 2006- June 2012

HEALTH INFORMATION MANAGEMENT: BUSINESS OPERATIONS ANALYST/ INFORMATICIST

(Parkland is a 995-contracted bed County Hospital with establishing COPC’s since 1987)

• Designing e-learning materials through Captivate

• Facilitation and training of soft skills, Change Management, Epic Prelude (Registration), HIM, and Identity

• Developed web-based training and functionally aligned modalities for clinical and non- clinical prospective Epic end users

• Key player in developing and optimization of HIM and Identity applications and processes

• HIM Lead Informaticist with ER, L&D, PFS and various other departments

• Responsible for interaction with readiness owners and staff as a resource for coordinating and facilitating leadership development, in-service programs, and application training programs for end users

• Facilitated training and reported productivity metrics for HIM computer-based and administrative systems through problem identification and development of applicable measures within assigned area of responsibility

• Interim Security Analyst: process, grant, and disable security for division end users

• HIM Division Webpage design and maintenance

• Access Database Build, maintenance, and reporting

• Developed various reports on clinic chart and manual statistics (HIM division metric reporting)

• Wrote, tested, and trained materials for document management solution Parkland Health & Hospital System, Dallas Texas

June 2005- May 2006

ORGANIZATIONAL DEVELOPMENT: PROJECT MANAGER II / EPIC IT TRAINER

(Parkland is a 995-contracted bed County Hospital with establishing COPC’s since 1987)

• HIM Project Lead for Epic Upgrades and optimizations 2005, 2007, 2009

• Created and maintained comprehensive statistical database for Outpatient Volume

• Total and Average Outpatient Census per day to include ancillary services

• Lead in Orthopedic Clinic Process Improvement Visit Study initiatives (dwell time) resulting in a more proficient turn-around-time and the identification and/or correction of bottlenecks in the system

• As Project Manager for PeopleSoft (Human Resource Management/Recruiting workflow) conducted prerequisite organizational assessment needs prior to go-live; wrote educational materials for customer base (e.g., Recruitment, Human Resources, Payroll, etc.)

Protection One Inc., Wichita, Kansas

2004 – May 2005

EDUCATION / QUALITY DEVELOPMENT COPORATE TRAINER

(One of the largest global security entities, with over a million US based customers)

• Orchestrated the creation of Texas based education / Quality Development Training Program

• Defined and implemented key performance strategies and received recognition for the best trained/educated customer care representatives in the industry

• Conducted and developed web-based training and functionally aligned state approved training modalities for sales, customer care, support services, account representatives, managers, directors, and others

• Developed and implemented strategies for employee leadership and career path.

• IT Project Lead for testing, developing materials, and training new software for Texas and Wichita staff (MasterMind Business and Monitoring)

• Identified opportunities for process improvement and developed plans to achieve process performance goals

• Wrote, trained, and implemented SOP’s

Network Multifamily Corp., Irving, Texas

1992 – 2004

SPECIAL PROJECT ADMINISTRATIVE MANAGER, TRAINER and COORDINATOR / PROCESS IMPROVEMENT

(Largest multi-family security company in Texas with customer base of 300,000+)

• Identified inefficiencies in billing system saving company over $100,000 utilizing process improvement methodology

• Reduced attrition of employees from 8% to less than 1% through employee development training and positive reinforcement

• Managed day-to-day operations, including motivating, leading, monitoring, and instructing employees to ensure maximum allocation of human resources

• Ensured data integrity of the electronic files through regular audits and quality assurance activities

• Maintained knowledge of applicable rules, regulations, policies, and laws regarding data retention

• Collected and analyzed QA and Productivity data for variances and provided feedback to appropriate entities

• Identified opportunities for process improvement and developed plans to achieve process performance goals

• Wrote, implemented, and trained SOP’s

SKILLS / TRAINING:

Project Management • Effective Problem Solving • Organizational Behavior and Leadership • Change Management & Control • Conflict Resolution • Document Security •MS Office (Word, Excel, Outlook, PowerPoint, Project, Visio, Publisher, Access) • Adobe Captivate •SharePoint • HealthStream •PeopleSoft • Patient Confidentiality Awareness • Epic Workbench • Clarity •SQL EDUCATION:

1988 Central Texas Commercial College Dallas, TX.

Executive Business Administration

1990 Video Technical Institute Dallas, TX.

Business Applications Administration

2007 Parkland Health & Hospital System Lean Six Sigma Certified σ Six-Sigma Green Belt (SSGB)

2010 El Centro College Dallas, TX.

CS: Coding Specialist

2011 Cedar Valley College Lancaster, TX.

AAS Business Management

EPIC CERTIFICATIONS:

Hospital Coding

Release of Information

Deficiency Tracking

Identity

HIM and Identity Curriculum

MST Environment Build

Cogito – Proficient

PROFESSIONAL AFFILIATIONS:

American Health Information Management Association (AHIMA) Member • Member of Town North Trendsetters (TNT) Toastmasters International• Chair Patient Financial Services (PFS) Employee Recognition Committee • Served as Chair Parkland Health & Hospital System Procedures Committee • PHHS Departmental Safety Lesion Health Information Management PUBLICATIONS AND RECOGNITIONS:

• Featured in SDM Magazine for having the first 100% certified customer care center in the industry

• Representative elect Protection One Inc. at the Boca Raton, FL. Security NAA Conference

• Featured in Security Systems News for the statewide coordination, hosting and facilitating training certifications

• Department of Public Safety Standards and Training Certified Educator

• Recipient of several first-place awards for extemporaneous and organize speech presentation

• Honorable mention in Security Industry Association (SIA) News

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