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ASHLEY HANSEN

*** ********* ***, **************, ** 28792

828-***-****

adm6k9@r.postjobfree.com

INTRODUCTION

Experience as a CNA gave me the necessary skills to provide customer service that surpasses expectations. Building and maintaining relationships is an important aspect of business and I

bring that ability to every career I have entered. I have a natural ability to learn new concepts and techniques and apply them to my work style. This creates an environment that clients and customers continue to frequent. I am a consistent, reliable, professional business woman and hope to bring my talents to a new career where I can excel.

Thank you.

EXPERIENCE

Carolina Village

Jan 2013-Jan 2015

Role: CNA

Skills used:

Record-keeping.

Knowledge of medical terminology.

Understanding of common disorders and recommending proper care and treatment based on patients needs.

Maintaining proper hygiene of facilities, self and patients.

Execution protocol in dealing with infectious diseases.

Written and verbal communication.

Skills continued:

Customer service

Light janitorial services

Long term care

Certifications:

CPR certification

Certified nursing assistant license.

State Employees Credit Union

March 2015-Current

Role:

Skills used:

Provide account services to customers by receiving deposits and processing loan payments,cashing checked, processing savings withdrawals and deposits

Sell bank offerings including cashiers checks.

Provide accurate information to customers in person or by telephone and refer customers to other services as necessary Record keeping in transactions such as deposits, withdrawals, and checks.

Prepare transaction reports

Cross-sells products by informing customers about new services and products

Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins

Reconcile vault

Ensuring bank operations and security procedures are executed properly

Perform notarizations

Maintains customer confidence by maintaing safe bank operations and keeping information confidential

Skills continued:

Customer service

general math skills

Use of financial software such as Margo Platform

Certifications:

Notary Public

Microsoft office

EDUCATION

High school Diploma

Some college courses completed:

AB-Tech for Business education.

Blue Ridge Community College Certified nursing assistant.

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