Sarah Sutherland

Writer/Customer Service Associate

Durham, ME 04222

adm6jw@r.postjobfree.com

207-***-****

I am a recent graduate of Wheaton College (MA) in May of 2021 with a BA in English and a minor in Sociology. These areas of study have granted me a polished critical voice in many mediums of writing, as well as an understanding of social institutions that dictate the interests and habits of people today. These skills help me to be analytical and thoughtful towards any project I pursue. My past work experience has been diverse, including food service, customer service, and animal expertise. Working with companies that deal directly with clientele has strengthened my customer service skills and ability to work under pressure. I pride myself on being an extremely adaptable worker and fast learner. I have experience working both behind the scenes and dealing directly with consumers, so I am comfortable with either. My work ethic is strong, especially when I am passionate about the project I am working on. Currently, I am searching for a remote job where I can utilize my writing skills to help a company in any way that I can. I am incredibly dedicated to my work as an English major and want to expand my learning and experience even further.

Authorized to work in the US for any employer

Work Experience

Dog Walker/Pet Sitter/Receptionist and Customer Service Magic of Paws - North Yarmouth, ME

May 2019 to June 2021

• Managed scheduling through customer service and communication.

• Managed business's social media accounts.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

• Provided an elevated customer experience to generate a loyal clientèle.

• Performed physical labor for the establishment.

• Responsible for fast-paced work.

• Experience with unpredictable and high-pressure situations with animals.

• Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.

Cashier and crew member

B. Good - South Portland, ME

May 2018 to March 2019

• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

• Provided an elevated customer experience to generate a loyal clientèle.

• Routinely answered customer questions regarding merchandise and pricing.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Responsible for fast-paced work.

• Had to pick up skills quickly and implement them immediately. Strawberry Picker

Pineland Farms - New Gloucester, ME

June 2017 to August 2017

• Responsible for fast-paced work

• Had to pick up skills quickly and implement them immediately

• Worked with others to meet a common goal

Retail Associate/Customer Service

L.L. Bean - Freeport, ME

June 2016 to September 2016

• Responsible for creative design for prominent projects.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Routinely answered customer questions regarding merchandise and pricing.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Provided ongoing guest service, including giving fashion advice. Education

B.A in English

Wheaton College - Norton, MA

August 2017 to May 2021

High School Diploma

Freeport High School - Freeport, ME

Skills

• Customer relationship management (5 years)

• Customer service (5 years)

• Receptionist (2 years)

• Retail sales (1 year)

• Writing Skills (4 years)

• English (4 years)

• Animal Care (3 years)

• Social Media Management (2 years)

• Blogging (1 year)

Languages

• French - Intermediate

Groups

Wheaton College Ultimate Frisbee Team Leader

September 2019 to April 2021

Being a leader on my college Ultimate Frisbee team helped me develop leadership skills, as well as communicating with peers on a respectful level. Running practices has given me skills in moderation, organization, and delegation. The experience also encouraged my sense of teamwork and creating a positive environment for success.

Wheaton College Wheaton Wire (newspaper)

September 2018 to May 2019

Writing for the school newspaper strengthened my writing and editing skills, as well as giving me experience with being given a writing assignment and completing it in a specific span of time. Wheaton College Rushlight (magazine)

September 2019 to April 2021

Being a part of the school's creative writing, art, and poetry magazine strengthened my writing skills and expanded my creativity. It was my first place of publication and encouraged me to continue to write for established mediums such as this magazine.

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