Active Directory Delivery Specialist

Justin Felker

*** **** *****, *******, ** ***** • 770-***-**** • ********@*****.***

IT specialist with 10+ years of experience managing hardware and software on distributed Mac and Windows networks in support of hundreds of users

TECHNIOLOGY AND SKILLS

Installation, configuration, and support of MAC OSX, Windows 7, 8, and 10 Microsoft office 2010, 2013, Office 365, Norton /MacAfee AV, Cisco VPN, Cisco Meraki Firewall / Citrix receiver client.

Break-fix, Installation/Configuration/Troubleshooting of Desktop workstations, laptops, Network/local printers, VOIP phone, and peripherals/smart phones/tablets

Knowledge of Microsoft Active Directory, including user creation, deletion, and access; DHCP/DNS

Experience with Exchange / RSA

WebEx site administration

Experience with remote management tools Go-to-Assist, Dameware & Bomgar

Ticketing systems experience including REMEDY/Service Now

Workstation imaging via Microsoft SCCM

SQL server management studio

PROFESSIONAL EXPERIENCE

Honey Baked Ham

Helpdesk Tier 2 Atlanta, Georgia

9/19 – Current

Responsible for providing remote Tier 2 support to all Honey Baked Ham stores and corporate users. Duties include break/fix-config for registers, desktops, tablets, printers, VOIP phones, scales and CC devices. Ensuring network connectivity to the store between primary / backup circuit, and VPN connectivity. POS application support, transaction verification, and supporting store operations

NASCO

Desktop support specialist Atlanta, Georgia

10/18 – 3/19

Responsible for providing Tier 1, 2, and 3 support for workstation break/fixes and outages, as well as installing, update and maintain workstation hardware, workstation operating systems, o/s patches, and firmware updates. Provided technical support for 100s of onsite & remote users

MBI staffing/JLL Atlanta, Georgia

Remote /Desktop support

09/2017 – 8/2018

Managed technical support for 300 onsite & remote users. Implement/Trouble-shoot Windows /Macintosh laptops/tablets/mobile devices and related hardware/software. Imaged and provisioned laptops and tablets for new and current users. Assist with ongoing system enhancements, upgrades, and modifications. Tracked inventory /decommissioned end of life laptops.

EMORY UNIVERSITY SCHOOL OF MEDICINE Atlanta, Georgia

Desktop Consultant

07/2008 – 5/2017

Managed technical support for 150 users including faculty, administrators, doctors, and researchers on and off campus. Implement/Trouble-shoot Windows /Macintosh desktops and related hardware/software. Equipment procurement, and Assist with system enhancements and modifications.

Key project – 2015 Center for Rehab Medicine department migration, which involved: migrating 65 department computers over to the University network, in support of multiple users while maintaining maximum uptime.

Results: Migration completed on time

ENDEAVOR TELCOM Marietta, Georgia

Service Delivery Specialist

12/2007 – 07/2008

Duties include dispatching field engineers, logging engineers on and off site, quality assurance, and documenting the activities and results of each dispatch. such as commercial and residential voice and data inside wiring;

EDUCATION

DeVry institute of technology Alpharetta, Georgia

Bachelor of Science, Telecommunications Management, (3/2001). GPA: 3.5

PROFESSIONAL CERTIFICATIONS

A+, NET +, MCP, MCDST, ITIL Foundations

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