CURRICULUM VITAE

Candidate Lungile Luthuli

Availability Immediate

Date 04/06/2021

Contact Details 083-***-**** / 063-***-****

EXECUTIVE SUMMARY

Personal Profile

Lungi is highly competent and enthusiastic Graduate Trainee with over 3 years of experience providing administration, technical support and end user support in HR Systems call Centre, providing technical and end user support to all external and internal clients within eThekwini Municipality. I also provide liaison between customers (end user), IT Department. Results-driven professional with repeated success in guiding customer queries by providing and administer all calls and emails, ensuring that the problems are dealt with or resolved by specific turn-around time. I also worked as an IT Technician / Helpdesk providing advice and practical assistance to system Users via the IT Helpdesk and providing 1st line support to users. Maintain LAN and wireless network infrastructure and also to ensure that all server rooms and network rooms are clean

Key Skills and Competencies

Proficiency in the troubleshooting and resolution of all Client queries. Clear understanding of EPMS, Neptune, Fault man, BAS, Persal, Meditech. Good problem-solving skills along with the ability to maintain calm under pressure. PERSONAL INFORMATION

Full Name : Lungile

Surname : Luthuli

Title : Ms.

Identity Number : 931**********

Date of Birth : 1993-12-25

Gender : Female

Marital Status : Single

Nationality : South African

Home Language : IsiZulu

Other Languages : English

Home Address : D 260 UMlazi, 4066

Driver's License : Learners License code 10

2

SECONDARY EDUCATION

High School : Nkonka High

Grade : 12

Year : 2011

TERTIARY EDUCATION

Institute : Mangosuthu University of Technology

Qualification : National Diploma Information Technology Year : 2016

Institute : Creative Art College

Qualification : Graphic Design Skills Programme Certificate Year : 2019

DETAILED EMPLOYMENT HISTORY

Company EThekwini Municipality Human Capital Department Position Graduate Trainee

Date Oct 2019 – Oct 2021

Duties:

• Providing a centralized call logging facility

• Clerical work (including maintaining records and entering data)

• Tracking and monitoring problem areas and streamlining process to reduce customer down time

• Updating paperwork, maintaining documents and word processing

• Attending to, logging user queries and tracking than to expedite the resolution of customer problems by liaising with the relevant Information Technology professions and HR Systems Administrators

• Troubleshooting less complex problems with remote and local user online/ telephonically by analyzing, diagnosing and resolving HR applications and other related queries

• Escalating Faults / Change Requests and specific users need to the necessary technical specialists and HR Systems Administrators

• Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing

• Capturing all calls emails on appropriate database, enabling speedy resolution of common faults and problems

• Assisting internal clients or users on how to access and navigate the relevant HR systems and applications

• Managing and notifying end users of system interruption and down time

• Provides support associated with the capability of application software, peripheral devices, connectivity and / or functionality of operating software and hardware devices by

• Confirming employment of all council employees telephonically

• Taking minutes

• Provide remote desktop support using MSRA (Microsoft Remote Assistance), DSM Remote Control Viewer and Microsoft Teams

3

Company Phuthuma Technologies ( King Dinuzulu Hospital) Position Junior IT Technician

Date December 2017 – August 2018

Reason for leaving: Contract Expired

Duties:

Install, configure, maintain and troubleshoot of user workstations on Company LAN

Format and reload of user machines

Implement incident processes and procedures

Classify received incidents and undertake an immediate effort in order to restore the IT Service as quickly as possible ( Service Restoration)

Receiving of stock and order stock for the department

Stock taking of all computer equipment

Setting up appointments, scheduling meetings, prepare and capture reports

Log any IT queries on Job Card Program system from incoming calls and emails and escalate incidents to the relevant groups.

Setting up basic network switches routers, (TCP/IP, LAN cabling

Providing support to users and being the first point of contact for error reporting

Active Directory administration, including new user creation, changing password and lockout reset

Ability to setup Printers, scanners and other peripheral devices

Identify and resolve issues on computer hardware, software equipment and network to ensure continuous optimum performance

Ensuring that the problems and queries are resolved by the specific turn-around time to speed up service delivery

Assist in user/hardware movement and Campaign relocations

Attend to and resolve customer callouts timeously

Supporting and maintaining the Operating System (Windows 7 8 and 10).

Manage call assigning and escalation

Resolving Microsoft Outlook issues, Support with any End user PC related issues

Provide after service client care by confirmation call resolution with clients before closing the call

Ensure updates on problems are communicated until resolution has been identified

Provide remote desktop support using MSRA (Microsoft Remote Assistance), DSM Remote Control Viewer and Remote anywhere system.

4

Company Bidvest Waltons (KZN Head office)

Position IT Support Technician (Inservice Training) Date April 2016 – March 2017

Reason for leaving: Contract Expired

Duties:

Installation, configuration and repair of Workstation Hardware and Operating System.

Repairing or replacing damaged hardware

Setting up New PC’s and Profiles

Ability to setup Printers, scanners and other peripheral devices

Setup and manage user accounts

Building new computers

Resetting User password using Active Directory

Marking quotation for IT Hardware

Provide first line telephonic and technical support

Determine, identify and troubleshoot technical problems relating to software and hardware

Ensure connectivity f IT systems and the internet

Ensure users are kept up to date regarding their incidents and requests

Add users to company domain

Monitoring day to day computer performance

Install POS to workstations

Backups using GHOST

REFFERENCE

Name Company Contact Details

Maestro Mncibi EThekwini Municipality 031-***-**** / 073******* Nqobile Khoza Phuthuma Technologies 031-***-****

Thashen Govender Thashen Govender 031-***-****

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