Customer Representative Service

THERESA PEDERSON

**** ********** ** ** ********, MICHIGAN 49508 *******.***@******.*** 616-***-**** CUSTOMER SERVICE REPRESENTATIVE

Multiple experiences with customer service and a drive to assist others. This includes professional work environments, collaborating with management, staff and customers resulting in positive outcomes. Key skills include:

Internet and Email applications Confidentiality

Customer Service Report preparation Problem Solving Calendar Management Expense Tracking Office Supply Management Travel Management EDUCATION

Bachelor of Business Administration, Cum Laude, 1981 AQUINAS COLLEGE, GRAND RAPIDS, MI

ASSOCIATES DEGREE IN ACCOUNTING, CUM LAUDE, 1977

DAVENPORT COLLEGE, GRAND RAPIDS, MI

PROFESSIONAL EXPERIENCE

Presser (July 2015-current)

Hulst Dry Cleaners, Grand Rapids, MI

Work with customers on their dry cleaning needs. This includes meeting deadlines and expectations with what the customer wants.

High level communicator internally and externally, including communication with co-workers and customers.

Worked towards and accomplished daily and weekly goals Customer Service Representative (April 2010-April 2013) Servisair-Airtran Airlines, Grand Rapids, MI

Assisted passengers in check in, reviewing reservations, assuring all fees were collected and baggage check-in

High level communication internally and externally, with co-workers across the country and outside airlines.

Worked towards and accomplished daily goals for getting passengers to destinations on time.

Attended training to keep up on updated protocol

Took assessments to keep up on all updates with current flying standards Barista and Team Member (October 2007-December 2010) MEIJER, GAINES TOWNSHIP, MI

Conducted safety inspections and reported findings of the safety inspection to the Team Leader and Store Manager.

Maintained the equipment making sure it was within safety ranges, this includes settings on the refrigerators, deli cases and coffee/tea temperatures

Met customer demands in a timely manner

Attended training's with every product change in Starbucks

Implemented transitions with new product lines making sure they were executed correctly

Conducted cleaning checklists throughout the day and closing cleaning procedure

Helped the department achieve four consecutive five star ratings from Starbucks Reader (2006-2013)

Measurement Inc, Grand Rapids, MI

Four-six week reading project, evaluating and grading standardized tests for the state of Connecticut

Met daily production goals submitting progress into a reading program

Accomplished goal of grading all tests and submitting results In Home Daycare (1995-2006)

Kentwood, MI

Received state license for in home care

Coordinated with three different families which included field trips Insurance customer representative(June 1987-September 1995) Grand Rapids, MI

• Sold insurance and related products to meet customer demands

• Received license and certifications for related insurance fields Accountant (January 1976-1987)

Grand Rapids, MI

• Accountant with various manufactures

• Maintained accounting records

• Established accounting procedures

COMMUNITY ACTIVITIES

VOLUNTEERED WITH SAINT JOHN VIANNEY PARISH AND SCHOOL

• ROOM PARENT, CHAPERON AND JUNIOR ACHIEVEMENT TEACHER

• CONDUCTED FUNDRAISERS, FUNERAL LUNCHEONS, TAUGHT RELIGIOUS EDUCATION AND WORKED ON SERVICE PROJECTS

GRAND RAPIDS JAYCEES

• WORKED ON VARIOUS FUNDRAISERS, PARADES AND COMMUNITY PROJECTS

• BUILT A PARK

• HELPED RUN GOLF TOURNAMENTS INCLUDING THE SENIOR OPEN

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