Adwoa Smith

Nationality: US

Veterans Preference: No

Job Type: Permanent

Work Schedule: Full Time

Active Security Clearance: Yes / September,2016

adm6fb@r.postjobfree.com • 240-***-****

www.linkedin.com/in/adwoa-smith-67823819/

3414 39th Ave, Brentwood, MD 20722

Position Applying To:

Administrative Specialist

Job Announcement Number:

AB-

QUALIFICATIONS SUMMARY

Assertive, determined, and motivated professional with robust administration, strategic planning, and team management skills. Pivotal in implementing process improvements to drive greater efficiencies. Adept at data entry, technical support, and schedule management. Demonstrates strong abilities in time management and team coordination to stimulate top-flight performance. Instrumental in prioritizing tasks per variables and risk to deliver tangible outcomes. Proficient in multi-tasking with a high degree of accuracy in fast-paced, deadline-driven environments. Analytical individual who envisions business perspectives to develop workable solutions. Showcase a comprehensive understanding of the company mission, vision, functions, policies, and programs. Well-versed in customer service excellence and nurturing lucrative relationships with clients. Exhibits strong work ethic and excellent interpersonal and communication skills.

PROFESSIONAL EXPERIENCE

Alexton Incorporated/ Federal Emergency Management Agency (FEMA) Washington, DC

Executive Assistant Sep 2017 to Present

Supervisor Name: Monica Perry Supervisor No.: 202-***-**** May be contacted: Yes

Salary: $55,000 per year Hours per week: 40

Related Competencies:

Schedule Management, Travel Arrangements, Management Reporting, Documentation, Data Entry, Invoice Reconciliation

Facilitated administrative support to SES in attaining time-sensitive projects. Evaluated reports to identify significance for distribution and monitored established files. Scheduled travel and logistics requirements, including airfare, lodging, and accommodations. Escorted delegates for Federal Insurance Mitigation Administration and responded to daily incoming calls. Prepared email and equipment requests and directed internal tracking log of equipment. Retrieved invoices via SharePoint with quick updates and uploads. Completed and submitted federal equipment form for shipment. Garnered data and updated internal database. Championed acquisition tasks, including reviewing and organizing invoice payments.

Selected Highlights:

Daily calendar management of all external senior leadership meetings (Deputy Assistant Admin, Assistant Administrator & Division Directors)

Create and submit the “Quarterly TMAC “ETA (Event Tracking Approval) form to the Department of Homeland Security (DHS) for authorization.

Audit and reconcile senior executive travel invoice’s monthly

Draft documents of progress report, maintained confidentiality practices

Format information for internal and external communication- memos, emails and presentation reports

Spearheaded SOP development in collaboration with senior leaders for timely, accountable, and efficient processing of all FOAI requests, reducing requests escalations by 60%.

Provide technical and administrative guidance to the public on making requests through FOIA Portal Database.

Instigated robust practices for Departmental FOIA/PA Officers to enhance performance in the work review process.

Concur laison for Deputy, Assistant Administrator and Division Directors

Facilitate travel and accommodation logistics for SES and Division Directors

Proactivley manage information flow in a timely and accurate manner

AVARM/ Federal Emergency Management Agency Washington, DC Sep 2016 to Sep 2017

Executive Assistant

Supervisor Name: Tonya Alston Supervisor No.: 202-***-**** May be contacted: Yes

Salary: $42,000 per year Hours per week: 40

Related Competencies:

Schedule Management, Travel Arrangements, Management Reporting, Documentation, Data Entry, Invoice Reconciliation

Facilitated administrative support to SES in attaining time-sensitive projects. Evaluated reports to identify significance for distribution and monitored established files. Scheduled travel and logistics requirements, including airfare, lodging, and accommodations. Escorted delegates for Federal Insurance Mitigation Administration and responded to daily incoming calls. Prepared email and equipment requests and directed internal tracking log of equipment. Retrieved invoices via SharePoint with quick updates and uploads. Completed and submitted federal equipment form for shipment. Garnered data and updated internal database. Championed acquisition tasks, including reviewing and organizing invoice payments.

Selected Highlights:

Coordinated with the Division Directors and subordinates to timely complete sensitive assignments.

Created and submitted the “Quarterly TMAC “ETA (Event Tracking Approval) form to the Department of Homeland Security (DHS) for authorization.

Audited and reconciled payment invoices and submitted documents to the Contracting Officer’s Representatives.

Coordinate travel logistics for senior level staff ( Division Directorss )

Drafted documents of progress report and maintained confidentiality practices

Facilitated administrative support to SES in attaning time sensitive projects

Daily calendar management for Division Directors

Facilite Travel and accommodation logistics for Division Directors

Hilton Alexandria Mark Center Alexandria, VA Jan 2015 to Sep 2016

Government Sales Manager

Supervisor Name: Vaness Wilson Supervisor No.: 703-***-**** May be contacted Yes

Salary: $62,000 per year Hours per week: 50

Related Competencies:

Project Coordination, Invoice Management, Email Correspondence, Report Analysis, Data Compilation, Administrative Support, Management Reporting

Extended support to the acquisition operation staff and computed group invoice payments. Served as the focal point among executives, employees, clients, and external partners. Organized all external client meetings for senior leadership, including General Manager, Director of Sales, and Finance Director. Oversaw email correspondence and analyzed reports to strategize distribution. Supervised and allocated invoices for submission to the accounting department.

Selected Highlights:

Spearheaded coordination of all projects for the sales department, including an open house, senior leadership quarterly meeting, and annual owners’ meeting.

Analyzed reports for quarterly budget

Evaluated, researched, and compiled data for consideration and presentation by executives, committees, and owners.

Reconciled and audited group payment invoices for accounting

Hotel liasion for “Mark Center Building“

Originate and analyzed incoming memo's submissions and reports to determine their significance and plan their distribution

Sheraton Silver Spring Silver Spring, MD Apr 2013 to Jan 2015

Executive Meeting Manager

Supervisor Name: Bernard Howell Supervisor No.: 301-***-**** May be contacted: Yes

Salary: $40,000 per year Hours per week: 50

Related Competencies:

Clerical Support, Client Coordination, Budget Reporting, Invoice Submission, Management Reporting, Documentation, Inventory Control, Time Management, Process Improvements

Managed staff appointments, greeted visitors, distributed mail, and handled in-person inquiries. Oversaw travel arrangements for senior-level executives and delivered clerical support to complete time-sensitive tasks. Coordinated with external groups and clients as meeting representative of the company. Compiled reports for budget and retrieved and submitted invoices to the accounting team.

Selected Highlights:

Directed documentation of scheduled reports and organized senior level internal and external meeting requests.

Screened and garnered information to expedite turnaround time reporting requirements.

Managed, organized and mainated office filing system

Provided daily external and internal communication for arriving groups

Reconile group invoices prior to depatruer

Hilton Gaithersburg Gaithersburg, MD Aug 2011 to Apr 2013

Sales Coordinator

Supervisor Name: Tanya Powell Supervisor No.: 301-***-**** May be contacted: Yes

Salary: $35,000 per year Hours per week: 40

Related Competencies:

Clerical Support, Sales Coordination, Bill Reconciliation, Event Logistics, Management Reporting, Time Management

Delivered administrative and clerical support to Director of Sales, Marketing team, and General Manager. Administered inbound inquiries and routed them to Sales Manager. Reconciled group lodging bill, tracking and handling check request for group commission in the Delphi database.

Selected Highlights:

Ensured appropriate yearly Q&A audit score and monitored turnover process according to SOP for group functions.

Managed logistics for social events and conducted sight tours for potential clients.

Streamlined operation logistics for Director of Sales and General Manager daily.

Reconiled group invoices prioer to departure

Managed sales office day to day operations

The Legacy Hotel Rockville, MD Jan 2010 to Jun 2011

Reservation Supervisor

Supervisor Name: Jennifer Hill Supervisor No.: 301-***-**** May be contacted: Yes

Salary: $30,000 per year Hours per week: 40

Related Competencies:

Information Tracking, Third-Party Coordination, Contracts Administration, Inventory Control, Team Coordination, Logistics Management, Communication Skills

Tracked lodging information for group and third-party bookings, including Hotwire, Priceline, and Expedia. Reviewed sales contracts and Delphi entries daily to balance hotel room inventory. Monitored room block and associated corporate rates and reconciled group balance in coordination with Meeting Planner.

Selected Highlights:

Partnered and conducted weekly pickup meeting with Revenue Director, Sales Director, Convention Service Director, and Catering Director.

Fulfilled logistics requirements prior to lodging and executed group rooming list.

Facilited all internal and external communcaition for MARSHA

Crystal Gateway Marriott Arlington, VA Aug 2005 – Mar 2009

Group Housing Coordinator

Supervisor Name: Ross Wetscot Supervisor No.: 703-***-**** May be contacted: Yes

Salary: $28,000 per year Hours per week: 40

Related Competencies:

Hotel Management, Team Development, Financial Stewardship, Leadership Skills, Exceptional Communication Skills, Time Management, Client Coordination, Management Reporting

Acted as point of contact for all American Express VIP travelers. Ensured reconciliation of all billing procedures and payments. Verified updating of all group blocks in the Front Office system; further routed in MARSHA and Passkey. Enabled sales and marketing team with pickup, cutoff, pace, and booking trend information. Prepared financial statements for American Express VIP travelers with the assistance of the corresponding department.

Selected Highlights:

Led group and transient reservations of a 697-room convention hotel and coordinated with 3rd party reservation sites.

Maintained seamless execution of arrival and departure of VIP clients and groups by coordinating with Revenue Manager, Event Manager, and clients.

EDUCATIONAL BACKGROUND

Bachelor of Science for Early Childhood Education, Bowie State University Bowie, MD 2009

Credit Hours: 85; GPA: 3.0

Bladensburg High School Bladensburg, MD (2004)

Credit Hours: 21; GPA: 3.9

RELEVANT TRAINING & CERTIFICATES

IFMIS Knowledge 2018

Concur Travel Training: Certificate 2017

Introduction to Management Analysis 2016

Management Analysis: Data Gathering 2016

Introduction to Management Analysis 2016

Introduction to Project Management 2014

Effective Leadership Training: Certificate 2014

Time Management Training 2011

LANGUAGES FLUENCY

English (Fluency level: Advanced - Writing & Speaking)

ADDITIONAL INFORMATION

Technical Proficiencies:

SharePoint Word Excel PowerPoint Outlook Adobe Concur Travel MARSHA Travel IFMIS

ZOOM Microsoft Teams Meeting WebEx Doodle Poll

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