I am highly motivated and results

driven Hotelier with 13+ years of experi-

ence in Hospitality Industry in different

5* hotels (USA, UAE & INDIA). Has an

unwavering commitment to guest ser-

vice, with the ability to ensure high

quality and timely expedition of guest

requests, build productive relationship,

resolve complex issues and win guest

loyalty. As a strong background in F&B

operations, Guest relations, business de-

velopment and ability to build an impec-

cable team to the highest standards of

the foodservice industry and enhanced

guest satisfaction.

S K I L L S

Guest Relations, F&B Promotion, P&L

Expert, Beverage Inventory Manage-

ment, Food Safety Management, Menu

Design, Operations Management,

Quality control, Staff Supervision,

Creative Thinking etc..

E D U C A T I O N

ODPS, IHM- Goa, INDIA.

Diploma Hotel Management and Cater-

ing technology

R E F E R E N C E S

Mr. Carlo Javakhia

EAM, Le Meridien Dubai

adm6f7@r.postjobfree.com

Contact # +971-**-***-****

Mr. Incet Luis

F&B Manager (Banquets), Le Meridien

adm6f7@r.postjobfree.com

Contact # +971-**-***-****

Ms. Saloni Mehta

Human Resources Manager, Le Meridien

adm6f7@r.postjobfree.com

Contact # +971-**-***-****

P R O F E S S I O N A L

E X P E R I E N C E

Outlet Operations Manager

MARRIOTT INTERNATIONAL - DUBAI, UAE JAN 2019 - JAN 2021

• Built and Lead a team in multiple outlets of 50 + associates including Service Manager, Supervisors and trained them on the latest Bar & restaurant SOP’s, SOS and Smart Service techniques.

• Maintained high standard operational procedures in order to provide uniformity in delivery of food and beverage products and services to the guest.

• Implemented SMART objectives plan in the Department Performance in order to achieve the set targets.

• Conducted performance appraisals for Service Manager/Supervisors/Associates in order to provide on job performance feedback, identify development needs and carrier progression.

• Managed and Controlled the actual cost verses budget on periodic basis and pro- vided financial reports/data related to the department/division performance.

• Conserved the Food & beverage cost by developing, implementing and managing the business plans to promote profitable food & beverage sales.

• Reduced Labor Costs whilst maintaining excellent service and profit levels.

• Governed interior renovation and accelerated service capacity by 20% Attained 15% increase in gross revenue by incorporating online ordering.

• Planned and executed CAPEX projects.

• Mentored associates for Marriott Careers.

• Amplified customer retention rate by 20% by envisioning a comprehensive cus- tomer loyalty program.

• Improved the TripAdvisor Ranking from #840 to #81 within 18 months span and was leading on #1 in the cuisine category.

• Had a strong interpersonal and problem-solving abilities.

• Secured 100% on Engagement survey (Marriott Staff survey) for 2018 & 2019.

• Recruited and trained the new associates and allocated them with buddy system to shadow them.

• Managed the business with high profit turnover with a net profit conversation of 58%.

• Hired, Managed and Monitored 2 Bands & DJ performance (Entertainment) with maximum guest satisfaction.

• Ensured all procedures, policies, regulations, permits and contracts are followed in the department

•

Restaurant Manager

MARRIOTT INTERNATIONAL -DUBAI, UAE SEP 2017 - JAN 2019 Banquet Service Manager

STARWOOD HOTELS & RESORTS -DUBAI, UAE APR 2016 - SEP 2017 Asst. Bar Manager

GLORIA HOTELS -DUBAI, UAE JUN 2014 - APR 2016

Bar Ambassador

HYATT HOTELS CORPORATION -MD, UNITES STATES OF AMERICA

JUN 2011 - JAN 2014

Head Bartender

ATLANTIS RESORTS -DUBAI, UAE OCT 2009 - MAY 2011 Head Bartender

INTERCONTINENTAL HOTEL -GOA, INDIA OCT 2007- SEP 2009 P R O F I L E

EDWIN VIEGAS

O P E R A T I O N S M A N A G E R

+971-**-****-***

adm6f7@r.postjobfree.com

Dubai, UAE

Contact this candidate