CURRICULUM VITAE

OF

SHADRACK TSHEPO MOSUWE

PERSONAL DETAILS

Surname : Mosuwe

First Names : Shadrack Tshepo

Date of Birth : 15 May 1984

Id Number : 840-***-**** 083

Marital Status : Married

Sex : Male

Nationality : South African

Dependents : One (1)

Residential Address : 7372/42

Soshanguve East VV Ext 3

Driver’s License : Code 10

Postal Address : 7372/42 Kgorong Street

Soshanguve East Ext 3

Pretoria Gauteng

0152

Health : Good

Contact Details : 076*******

Alternative Contact : 061*******

Email Address : adm6d8@r.postjobfree.com

Religion : Christian

Criminal Records : None

EDUCATIONAL QUALIFICATION

High School : Ribane Laka High School

Highest Standard Passed : Grade 12

Year : 2004

Subjects Passed : Tswana

English

Afrikaans

Physical Science

Biology

Extra Languages

English

Tswana

Afrikaans

Sepedi

Zulu

Read

Good

Good

Fair

Good

Fair

Speak

Good

Good

Fair

Good

Good

Write

Good

Good

Fair

Good

Fair

CAREER HISTORY

WORK EXPERIENCE

Name of Company : Galaxy & Co (Brooklyn)

Occupation : Salesperson (Temp)

Duties : Sales & Stock Taking

Duration : 13/11/2007 To 19/01/2008

Reason for leaving : Contract Ended

Name of Company : Metro-file-Absa Documentation

Occupation : Filing Clerk

Duties : Retrieval; Indexing and Scanning.

Duration : 11/02/2008 To 30/11/2009

Reason for leaving : Contract Ended

Name of Company : Meniko Records Management

Occupation : Scanner Operator I.E. (I660, I610 &

I260) (Fujitsu Fi6670)

Duties : Getting the documents ready for scanning and Scanning of

documents into the required format according to the clients

specifications, checking for quality of the scanned

documents before processing.

Duration : From 1/02/2010 To 29/02/2012

From 1st of March 2012 I Got Promoted to Be A Processing Centre Supervisor

Name of Company : Meniko Records Management

Occupation : Processing Centre Supervisor

Duties : -Co-Ordination of Work Between Bureau

-Collections and Deliveries (Cell C and UBank)

-Workstations First Line Maintenance

-Scanners Support and Maintenance

-Scan Software Installations and Maintainance

-Qidenus Book Scan Operator

-Exports and Imports of Work

-VPN Network Operator (Uploads)

-Sbimage Software Operator

-Biometrics System Assembler and Tester And

Installation (Green box Machine)

Effective Date : 1st March 2012 to 18 September 2018

Reason for leaving : Offered Voluntary Retrenchment due to Company

Restructuring.

Name of Company : Beezibuz

Occupation : Driver

Duties : Delivering staff members home

Duration : 13/11/2007 To 19/01/2008

Reason for leaving : Contract Ended

REFERENCE

Name & Surname : Robert Mkwanazi

Name of Company : Meniko Records Management

Relation : Manager

Contacts : 012-***-****

Mobile Number : 082-*******

Name & Surname : Petrus Maloka

Name of Company : Metrofile

Relation : Team Leader

Contact Number : 012-***-****

Mobile Number : 079-***-****

Name & Surname : Japhta Sebelebele

Name of Company : Beezibus

Relation : Owner

Mobile Number : 082-*******

DECLARATION:

I HEREBY DECLARE THAT THE ABOVE INFORMATION IS TRUE AND CORRECT.

Overview of the previous job

Company: Meniko Records Management

JOB TITLE: Processing Centre Supervisor / Support Agent

DEPARTMENT: Processing Centre

JOB PURPOSE

The purpose of the Processing Centre Supervisor is to manage the Processing Centre team. The purpose of the Processing Centre Supervisor includes acting as a support agent by providing client service as well as ensure that the quality of products is on standard. bureau

DUTIES AND RESPONSIBILITIES

1.Management

Provide strong management of the production team by stating clear objectives which support the strategic plans and business process

Ensure that the resources are aligned to meet service delivery commitments

Provide regular and accurate feedback to management regarding outstanding tasks and tasks completed

Co-ordinate of workflow between the various scanning processes e.g. preparation, scanning, indexing, QA1 and QA2

Motivate employees

Appoint relevant trainers in various fields in a timely manner

prioritize and manage various open cases

2.Client Service

Manage collections and deliveries of documents to and from clients

Adapt and adhere to client specific production requirements

Follow-up and make scheduled call backs to clients to ensure satisfaction after delivering product

Swiftly respond to customer queries

Resolve and remedy customer complaints about products and services

3.Quality Assurance

Responsible for the quality of service, productivity and on-time delivery of processed volumes

Ensure that received and delivered products are aligned

4.Production (Processing Centre)

Ensure processing is monitored

Export and imports of all scanned images onto software

Ensure file formats adhere to specific requirements of clients

Manage projects

Provide training

5.Technical (Green box)

Diagnose and resolve technical hardware and software issues

Software and hardware installations and maintenance

Redirect problems to appropriate resources

Offer alternative solutions where appropriate

Maintain detailed call activity report of all interactions and changes through support system

Analyzing call logs to spot common trends and underlying problems

Assist staff with support related queries

Collaborate with other departments

Follow all required support processes and protocols

Proactively trouble-shoot errors/issues at clients before escalating further

Follow and execute support protocol for escalations

Contact this candidate