Business Analyst Salesforce Administrator
Resume:
Nonso Ejidike
Richmond, Texas 77407
*********@*****.***
Profile
A meticulous, technically adept IT professional with about 7 years’ experience as a Salesforce Enthusiast and Business analyst. Skilled in creating functional dashboards and reports, trained over 200+ users on Salesforce and increased revenue with 23% by integrating product tools. Also, a strong communicator and skilled in requirement gathering, stakeholder engagement as well as product specialist. I thrive in an engaging and challenging environment where my expertise and business acumen can directly impact business optimization and profitability. EDUCATION:
Bachelor of Science Microbiology California State University Dominguez Hills 2009 Master of Science Environmental Science California State University Dominguez Hills 2016 PROFESSIONAL EXPERIENCE:
Stingox Resources. Contract
Salesforce Administrator Jan 2021 – May 2021
. Creating multiple reports/dashboards for Senior executives, business development teams, Sales & Marketing Managers using Business Intelligence tools like Microsoft Power BI, Tableau and Salesforce analytics tool.
• Working with Business development team in handling several Salesforce and Business Intelligence projects which include Salesforce/Tableau Integration, Salesforce Widget Analytics Integration, Salesforce Demand Tools Integration, Salesforce/Microsoft Projects, Salesforce Territory management, Salesforce Transition to Lightning, Salesforce SSO and Multifactor Authentication.
• Creating Approval processes, templates and generating contractual documents with Nintex Doc Gen Package.
• Managing and merging duplicate records using Demand Tools, Dupe Blocker, and standard salesforce duplicate management.
• Responsible for managing Company’s org and data cleanup of all records including but not limited to records in Accounts, contacts, contracts, Leads, and opportunities.
• Providing training to Salesforce users on need basis.
• Liaise with Salesforce Company Rep in getting updated features and customizations to improve business processes.
• Validating process and securities in company’s salesforce org. Process Builders, flow builders, validation
rules.
• Troubleshooting daily user requests using Servicenow ticketing systems. Natural Brand Labs
Associate CRM Project Manager- Salesforce Jan 2020 – Dec 2020
• Worked with Sales Team to discover ways to find, view and work with leads and opportunities from the start of the sales process through closing of deals using Path and Kanban.
• Ensuring Salesforce org is secure, and users can log in quickly and easily by implementing secure identity with Two- Factor Authentication and Salesforce Authenticator.
• Implemented service cloud messaging using two-way digital messaging for customers as a way to improve service by connecting customers directly with agents through messaging apps like Facebook or direct SMS
• Developing custom page layouts, workflows, and approval processes.
• Responsible for Configuring price books, quote templates and contracts to help sales reps sell products.
• Responsible for data modeling, data management, duplicate management, Import and export with data management tools for organizational users on the Salesforce platform.
• Administering service cloud and automated case management tools to improve organizational
daily operations.
• Implemented custom,
• Worked with business teams in conducting User AcceptanceTesting.
• Strong working knowledge of Salesforce Sales, Marketing, and Service Cloud.
• Excellent knowledge of Salesforce best practices.
• Experience managing Salesforce deployments and sandbox management.
• Experience building advanced reports.
• Worked with Salesforce Developers in creating and maintaining automation processes on the Force.com platform to support and enhance the overall service delivery.
• Perform administrative duties such as creating custom objects, adding custom fields, and creating relationships between objects, and other tasks when needed.
• Technologies used: Apex, Salesforce Lightning Experience, Process Builder Natural Brand Labs
Snr Salesforce Administrator Feb 2019 – Jan 2020
Translated business processes and requirements into technical requirements and project plans also attended meetings with key stakeholders, gathered and documented user requirements, and assisted with change management for product enhancements.
Led the successful deployment of Salesforce and managed the entire E2E Salesforce project implementation process as well as several enhancements as required by the C-level Executives.
Managed security, users, roles, profiles, groups, queues, sharing rules, and other setup options and stayed up to date with new Salesforce trends/releases and promptly identified features which could add value to the Economist Salesforce users and features which could impact existing processes.
Managed duplicate records; monitored and improved data quality and ensure data integrity by merging duplicate Leads, Contacts, and Accounts performing mass uploads and updates of data as required removing unnecessary fields and data ensuring screens, fields and workflow have accurate names and reflect current workflow.
Developed a continuous Salesforce training program to ensure users are always up-to-speed with new features and troubleshoot issues raised by users, providing prompt resolution. Also trained employees on best practices of Salesforce and Implemented enhancements and rollout new features.
Natural Brand Labs
Salesforce Administrator/Analyst June 2017 – Feb 2019
Worked as liaison between business owners, salesforce developers, and end users to ensure enterprise data needs are met and worked closely with IT Project Managers to report project progress and validate data mappings, data discovery with development team.
Gather and analyse business processes and requirements to identify the best implementation options in Salesforce and perform administrative tasks such as setting up users, creating or updating fields, custom objects, page layout, workflow rules, approval processes, reports, and dashboard.
Coordinated functional testing, UAT testing during the pre/post-migration patch activities and provided functional and business expertise for other IT projects and salesforce systems support.
Track, manage and resolve daily support requests, user issues, and salesforce administrative needs of users to keep pace with rapidly changing program operations and procedures.
Provided 2nd level support for production issues which includes problem identification, definition, and implementation of short-term work around and coordination of long-term software solution with the development team.
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