****-** *********** **** **

Calgary, AB

T*Z *C*

403-***-****

adm6au@r.postjobfree.com

Donna Robichaud

Objective

Motivated to create and sustain value added growth for employer through strong leadership, results oriented and cooperative teamwork skills. These abilities and attributes have been honed by extensive experience and a proven track record of customer service.

Experience

Service Plus Inns & Suites

Calgary, AB

2018-Present

Corporate Sales Manager/Marketing

• Proven ability to build, advertise and exceed sales

• Excellent verbal and written communications

• Strong rapport with new and existing customers

• Strong planning, organization and time management skills Carriage House Inn

Calgary, AB

2007-2018

Front Office Manager

• Enthusiastic, detail oriented and can multi task very well in a busy environment.

• Utilize interpersonal and communication skills to lead, influence and encourage others. Advocate sound financial business decision making, demonstrate honesty, integrity and lead by example.

• Build mutual trust, respect and cooperation among team members.

• Manage day to day operations and meet the expectations of customers on a daily basis.

• Supervise staffing levels to ensure that guest satisfaction, operational needs and financial objectives are met.

• Coordinate with Maintenance and Housekeeping to establish high quality standards.

• Maximize guest satisfaction by providing professional and courteous customer service.

• Conduct training and participate in the employee performance appraisal process.

• Involved with Health & Safety Program.

Mother Tucker’s

Calgary, AB

2003-2006

Supervisor/Server

• Serve, train, end of day cash balance and closures. Atlantic Host Hotel

Bathurst, NB

1995-2002

Restaurant/Banquet Server

Education

New Brunswick Community College

Accounting 1988-1989

Dalhousie Regional High

Diploma 1985-1988

Personal Professional Development

Evolve Business Group Training

*Exceptional Sales Performance

*Superior Customer Service

*Inspiring Leadership & Management

*Dealing with Difficult Customers

First Aid Training

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