MASII JOSEPH RAMOSE

Assistant Front Office Manager

(Immediately available)

PROFILE

Joseph has 10 years’ work experience in the Hospitality industry. He is an ambitious, diligent and dynamic professional who is extremely passionate about being in a Hospitality Industry. Joseph is self-motivated and innovative person who works responsibly within a team environment or on his own to resolve business and customer requirements. Joseph is passionate about continuous improvement and his work performance in achieving set goal. He is reliable and dependable person and he understands that the interests and needs of the Hotel and its customers need to be prioritized above all else. He is seeking employment within a Hospitality sector that can offers him growth to learn new innovative ways to satisfy the customers and client within his field of business. Joseph takes full ownership of his work.

082-****-***

Pimville Zone 5, Soweto, Jhb

adm67y@r.postjobfree.com

840**********

EDUCATION

Certificate in Event Support - Tshwane North College

2004

Matric – Ramoba High School

2002

WORK EXPERIENCE

Signature Lux Hotel By ONOMO – Assistant Front Office Manager

(Jun 2017 - May 2019)

Park Inn Sandton Hotel – Reservations & Revenue Coordinator

July 2015 - June 2017

Park Inn Sandton Hotel – Sales Trainee, Reservations & Revenue Coordinator, Waiter, Trainee Reception, Trainee Reservations & Revenue

(April 2010 - June 2015)

Inn staffing Solutions - Waiter/ Barman& Acting Supervisor

(May 2009 - March 2010)

Sandton Convention Centre - Waiter / Barman

January 2007 - May 2009

REFERENCES:

Signature Hotel: Primrose Hlahla [Front Office Manager] - 011-***-****

Park Inn: Oriel Sithole [HR Manager] – (011-***-****

NAME

Signature Lux Hotel By ONOMO

July 2017 - May 2019

POSITION

Assistant Front Office Manager

RESPONSIBILITIES

Responsibilities

Assisting the Front Office Manager.

Leading and managing all sections of the Front Office Department in order to ensure the highest standards.

An AFOM monitors the Front Office employees to make sure all guests receive prompt and personal recognition.

Taking care of the front desk operation including guest registration, room assignment and check-out procedures.

Assistant Front Office Manager in employee related matters such as evaluations and consulting.

Manager immediately of any unresolved issues, escalations and general issues.

Diagnose hardware and software related issues relating to desktop and laptops.

Ensuring that response times are kept within the parameters set in the SLA.

Reporting status to management.

Identifying problems and bringing them to the Managers attention with sufficient lead time to avert crises.

Perform administration duties and ensure documentation is updated and completed on time.

Oversee and supervises guest arrivals and departures with the front office executive and duty managers.

Provide high level of customer service and maintain a high profile in the day to day front office operations.

Ensure that personalized service is offered to each and every guest.

Ensures that the pricing policy and internal audit procedures are duly applied.

Supervises the management of debtors, group and individual guest invoicing and cash operations.

Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

Prepare monthly and daily revenue report and circulate to all HOD's.

Prepare Room revenue and occupancy forecast take action on rate strategies.

Integrates and trains employees, providing support for skills development.

Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual.

Ensures that the workplace remains clean and tidy

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR

RFL

I resigned

NAME

Park Inn Sandton Hotel

July 2015 - June 2017

POSITION

Reservations & Revenue Coordinator

RESPONSIBILITIES

Answer all incoming calls promptly, in an attentive, courteous and efficient manner

Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.

Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

Enter reservations into the computer according to standard operating procedures.

Communicate and work closely with the Sales Department concerning group bookings.

Maintain availability calendar and communicate all relevant information to the operations staff.

Maintain accurate files and reports.

Handle all special reservations, to include V.I.P. reservations, packages and discounts.

Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.

Act as the primary liaison between the guest and the hotel.

Post no-show revenue daily, if required at property.

Process travel agent checks, if required at property.

Be able to perform all duties of Guest Services Agent and assist at front desk as needed.

Communicate availability to wholesalers.

Call for occupancy at area hotels.

File reservations and group contracts.

Review Reservations logbook and Guest Request log on a daily basis.

Send confirmations.

Process advance deposit/balance sheet.

Process brochure requests.

RFL

Career growth

NAME

Park Inn Sandton Hotel

April 2010 - June 2015

POSITION

Sales Trainee, Reservations & Revenue Coordinator, Waiter, Trainee Reception, Trainee Reservations & Revenue

RESPONSIBILITIES

Reservations: & Sales Trainee:

Learns sales administration by completing rotation in sales office functions.

Learns sales process by completing training program; completing study assignments.

Observes sales process by traveling with sales representatives; attending sales and service calls.

Practices sales process by calling on existing and then new accounts; adhering to established sales steps.

Updates job knowledge by participating in educational improvement opportunities; reading sales and marketing publications; maintaining personal networks; participating in sales and marketing organizations.

Accomplishes sales and organization mission by completing related results as needed

Responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest.

Waiter:

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

RFL

Promotion

IDD

CAREER DETAILS

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