Dale R. Freitag

512-***-**** adm66x@r.postjobfree.com https://www.linkedin.com/in/dale-freitag-drf

Program Coordinator, Suites and Premium Seating

Qualifications

Master’s Degree in management, experience in operations, services, support, marketing, and sales.

12+ years’ of Project/Program/Account Management roles, analyst, contractual, consulting, implementation, delivering high-impact advice for senior leaders. Communication, negotiating and influencing skills with a record of achieving engagement from matrixed, international cross-functional, technical teams

Able to make decisions based on research and data tools, attention to details, organized and negotiation skills, to create insightful reports or presentations with the ability to think outside-the-box using creativity along with the capability to think-in-four-dimensions

In-depth written, verbal communication and copywriting skills; an instructional designer, technical trainer, plus reporting and dashboarding on topics from daily operations, strategic planning to revenue

Able to present executive level content, as well as to users and developers with appropriate technical detail, to educate and build strategic relationships internally as well as with external partners

Highly self-motivated leader, thrives in fast-paced environment detail-oriented, and enjoys learning new things, development of training and/or documentation; including training the trainers

Professional Experience

Software Asset Manager, Business Relationship Manager

Texas Department of Transportation, Information Management, Operations, Austin, TX May 2018- Nov 2019

Administered purchase, licensing and annual maintenance moving to conversion to concurrent licensing and Software as a Service (SaaS).

Daily used ServiceNow, Configuration management database (CMDB), Software Asset Management (SAM), Dashboards & Reports to create spreadsheets and graphics for licensing analysis.

Managed portfolio of over 300 software applications; manage all commercial applications from standardizing, purchasing, to deployment, support, upgrading and retirement.

Developed Policies, Processes and Procedures for all aspects of software and hardware management.

Program Manager

Self Employed, /Hired Texas (Volunteer), Austin, TX Feb 2016-May 2018

100% customer satisfaction mentoring/helping Veterans and family members to improve job search.

2 presentations developed and delivered on LinkedIn, trained 100+ advanced Microsoft Office applications.

Sales Lead/Manager, Home Appliances

Sears Holdings, Austin, TX May 2014–Feb 2016

Evaluated 10 team members daily/weekly/monthly conducting debriefs, documenting plans and actions.

100% complete technical transition to iPad knowledge management system and electronic signage.

Sales Associate, Home Theater

Best Buy, Austin, TX June 2011–May 2014

“Top 1%”, Won Best Buy National Sales competition. Created tool to simplify credit analysis.

Exceeded 150% of sales goal regularly, 85 top customer surveys in one month, set a rating benchmark.

Program Manager, Tivoli Channels Operations

IBM/Tivoli Software, Austin, TX May 2007–Feb 2009

Managed million+ dollar budget, with Project & Marketing Managers, as well as international departments.

Increased productivity 50% through training 25 Marketing/Product Managers in Excel pivot-table analysis.

Identified $12 Million in accounting errors and helped correct them in less than a month.

Saved $2 Million by streamlining 30+ divisional purchase orders.

Team Lead, Vendor Payables Analyst

IBM/Software Group (SWG) Business Operations, Austin, TX Nov 2004–May 2007

Led 4 person team covering hardware and software.

Managed $100+ Million in Software for all IBM/SWG Brands.

50% Reduction in transaction time by documenting and teaching the procurement process.

Developed and taught over 20 classes using PowerPoint and Excel.

Reduced 400 circumvention items to 5 of procurement process in less than 6 months, to eliminate fraud.

Discovered duplicate billing and received a credit of $100,000+ from Las Vegas hotel to IBM.

Team Lead, Asset Management

IBM/SWG Business Operations, Austin, TX March 2003–Oct 2004

Day-to-day operations of over 5,000 systems used by individuals, labs for support and development.

Reduced annual budget by $2 Million while increasing operations and readiness by 15%.

300% Increase in customer satisfaction, response to less than 24 hours, and on hand stock up by 50%.

Saved $5 million refining process for “scrapping” equipment, recycling equipment to labs and other brands.

In 2 months created internal security informational website at the request of the VP of Support.

Increased efficiency 50% and improved system security by automating On boarding and Separations.

Program Manager, Sales Enablement/Education Developer and Instructor

IBM/Tivoli Sales, Austin, TX Jan 2000–March 2003

Representative for Sales VP and Problem Solver. Liaison to the SWG Data Warehouse program.

Trained North American Sales force in less than 3 months in Opportunity Management System (OMS).

Briefed 800+ IBM/SWG International Sales in OMS at 3-day education event to improve sales forecasting.

Received 2 IBM Achievement Awards for successful deployment of web-based data portal which became the benchmark for the other four IBM/SWG brands and coordinating technical support for sales teams.

400 new sales people trained in a 2 week program, including technical and “VP” level briefers.

Technical Account Manager

IBM/Tivoli Sales, Austin, TX March 1998–June 2000

Developed 9 Reference Customers who promoted IBM/Tivoli products and served as loyal advocates (including American Express, Wells Fargo, Principal Financial Group, GMAC/RFC, Graco, SuperValu).

Decreased deployment time by 30% by getting a Tivoli developer onsite, also led to multiple certifications.

100% Customer Satisfaction Rating, led to a #1 rating by management.

Helped 30 customers get certified on Tivoli products and processes.

Education

Masters of Science, Management – Embry-Riddle Aeronautical University, Daytona Beach, FL

Postgraduate studies, IT, Databases, Networking, Web - Hennepin Technical College, Minneapolis, MN

Specialized Training, Command, Control & Communications, Tech Orders, Tactics - Various Locations

Bachelors of Fine Arts, Design - Rockford University, Rockford, IL

Associations & IT Skills

USAF Veteran Aviator, Electronic Warfare Officer, In-Flight Instructor, Evaluator, Tactician.

Former Member Project Management Institute (PMI) and Agile Austin

Former Member of International Society of Performance Improvement (ISPI) (Organization for Process Improvement), Data Warehousing Institute and Professional Association of Computer Trainers (PACT)

Instructor and Power User of: Microsoft Office Professional, as well as experienced with Adobe, Lotus Notes, Microsoft Project, Microsoft Access, Microsoft Visio, and more.

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