Frank R. D’Onofrio

adm65l@r.postjobfree.com Tel: 443-***-****

** ***** ** *********, ** 21918 US Citizen

IT Business Manager – Business Process Management – Quality Assurance – Project Management – Applications Architect

Frank D’Onofrio is an IT senior-level business process professional with experience in leveraging program management methodologies to align IT and management goals. Frank is adept to transformational projects ensuring the programs he manages are properly adopted, and delivered with client satisfaction in mind. By utilizing strong project management principles, business analytics, and leadership skills, Frank can manage otherwise intractable IT and business problems to success. Highly effective in optimizing onshore and offshore teams’ productively, Frank is an industry leader. A senior business professional with over 25 years of IT experience, Frank has a unique blend of business and technology background along with internal audit and IV&V experience providing an effective level of communication to all levels of an organization. Responsible for the delivery and implementation of enterprise-wide cloud-based systems, utilizing AWS, AZURE / Google / other technologies. Frank has worked with CMS and many states to deliver MMIS solutions. Skills are:

Tranformational Client Partner

PMI Certified

Quality and Customer focused

Systems Analysis

SalesForce.com /Seibel CRM

Quality Assurance

CMMI Implementation/Audit

EMPO Business Development

Business Process Re-engineering

Project Management

Scrum Master / Agile Certification

Metrics Reporting (KPIs)

Business Process Management

Change Management

Custer Relationship Management

Organizational Change Management

Workday Financials / HCM

Cloud Computing AWS, AZURE

Data Center Implementation

Mentor / Coach / Problem Resolution

Business Requirements Analysis

Functional Requirements

Business and Analytical Skills

Clarity / Confluence / Rally Experience

Critical Thinking

Problem Solving

Presentation Skills

Systems Design

Communication Skills

Application Development

Highlighted Career Achievements

Led the team to Implement a Disaster recovery live cloud solution for State of Delaware Department of Health & Social Services (DHSS). Implemented immediate failover Disaster recovery system allowing DHSS to recover all systems immediately in the event of a disaster to Off-site location Assisted in selling / delivering solution and the RFP

Salesforce Architect implementing salesforce.com architecture to various clients designing & implementing Salesforce solution. Experience working with Sales Cloud, Service Cloud, Financial and Community Cloud

Overall RFP Contract responsibility for Management of Cyber Security team. Contract reviewed /tested and evaluated all applications for Centers for Medicaid / Medicare Management (CMS). Interfaced with CMS to deliver Detailed reports on vendor adherence to cybersecurity standards. Developed the client relationship to review scheduling, monitoring, and review of all testing of Cyber Security implementation. Developed an EPMO to effectively review test and analyze over 250 CMS applications. Reported to the CMS Delivery Director and ensured compliance with CMS standards for the contract, as well managing the P&L for $100 Million contract

Reporting to the State CIO’s as a direct liaison, implemented MMIS Data Warehouse and developed executive dashboards to provide intelligence and support for NY State Dept of Health MMIS, Centers for Medicare / Medicaid Management (CMS), and State of Kansas Medicaid Information systems. Frank’s team developed, implemented, and utilized data analytic tools, as well as business intelligence query tools. His team developed and provide detailed statistical analyses of Medicare / Medicaid claims data. Managed the presentation and monthly reports given..

Led a PMO redesign by reporting to VP Data Governance, Information Technology Leadership Team, and Corporate CIO for Smith & Nephew, an $8 Billion Medical device company. Developed and Implemented the Enterprise PMO while coordinating and managing process improvement projects. Developed a strategic plan for Data Quality, Program Adoption, and Organizational Change Management. Working with all levels of management, implemented new documentation standards, business requirements, and dashboard standards to enhance project success.

Trained and coached existing PMO teams to ensure adoption of process improvements along with implementation and adoption of Agile Methodologies. Created Validation strategies to include FDA implementations and worldwide acceptance for the enterprise. Modified and developed a comprehensive Systems Development Management (SDM) Lifecycle roadmap. Worked with PM tools (Confluence, Rally and Clarity). Developed Clarity coding Dashboards.

Implemented Agile Methodologies, enterprise-wide data quality standards, as well as creating a structure for deployment of Agile at various organizations. Developed Organizational Change Management standards to deliver process improvements for various organizations.

Engagement Summary

MDSTAT, LLC 2001 – Present

IPR Secure / Department of Health and Social Services 2020 – Present

Centers for Medicare / Medicaid Management (CMS) (Program Manager) 2019 – 2020

PayPal Credit 2018 – 2018

State of Kansas MMIS Project Implementation 2017 – 2018

Smith & Nephew (Interim PMO Director / Consultant) 2017 – 2017

Xerox / Conduent Government Consulting Group (PMO Manager) 2015 – 2017

State of Maryland Dept of Information Technology (IV&V ICD 10) 2014 – 2015

Blue Cross Blue Shield Federal Operations Center 2013 – 2014

DTCC 2012 – 2013

NY State Dept of Health MMIS (Data Warehouse Manager) 2010 – 2012

Centers for Medicare / Medicaid Management (CMS) (Program Manager) 2007 – 2010

NY Life Insurance (Program Manager) 2005 – 2007

Independence Blue Cross (IBX) (Implementation Manager) 2003 – 2005

Merrill Lynch 2001 – 2003

Cap Gemini Ernst and Young 1999 – 2001

Professional Engagement Details

MDSTAT, LLC Consultant OCT 2001 – Present

Owner / Managing Program Director / Enterprise Solution Architect

IPR Secure, Wilmington, DE

Client Services Director / Director Enterprise PMO (EPMO) September 2019 – Present

Led Implementation / Organizational Change Management (OCM) / IT Governance, teams for Enterprise Architecture

Worked to develop RFP response and was client partner in contract negotiations with State of Delaware.

Implemented eCommerce, Standards for Cloud Services/ Salesforce / Integrated programs and projects for all clients

Interfaced directly with both government and private clients to deliver contract satisfaction and contract management

Developed requirements for program delivery As well as Agile PMO standards for use in State Projects

Product Owner for multiple high-end projects, various programs, delivery paths, use cases, ensuring project success

Developed standards capturing / prioritizing requirements, achieving program goals used to develop client success

Developed and Implemented Client Services model, Dashboards, Systems Reports, System integration reports.

Identified, reported, and managed Risk / Issues and Risk Management process. Expert in Clarity Reporting tools

Implementing Agile approach and resolution procedures for transformational cloud based systems.

Developed coordinated strategy for Proof-of-Concept (POC) Salesforce implementations

Centers for Medicare / Medicaid Management (CMS) Woodlawn, MD

Enterprise PMO Director (EPMO) April 2019 – August 2019

As the Enterprise EPMO director Managed Infrastructure / Application Development / Cyber Security teams

Developed client relationships, spearheaded RFP presentations, and delivered consistent customer satisfaction

Security Team Reviewed over 250 CMS Applications and reported exceptions/remediation for CMS

Performed IV&V Audits of application adherence to security standards reporting to CIO to respond to vendor protests

Streamlined Organization Change Management (OCM)/PMO process to deliver superior client results

Developed detailed requirements/Enterprise PMO standards, Utilizing Rally as a Project Management Tool

Managed Enterprise quality and managed the CMMI level III audit results to the company

Introduced Agile Standards / Conversion from Waterfall to Agile / Safe Agile methodologies for government projects

Directed multiple large scale complex programs /systems over $10 Million

PayPal Credit Timonium, MD

Senior Enterprise Architect/PMO Manager Consultant July 2018 – Feb 2019

Reviewed, Scaled, and Streamlined the existing EPMO Systems Architecture – reporting to CIO / EPMO Director

Managed Data Center moves/System Security enhancements/Disaster Recovery plans

Salesforce implementations architect, delivering Salesfoirce.com architectural standards

Designed Modernization plan, Enterprise Vision/Complex Architecture solutions

Planning Implementing Cloud based AWS systems for various clients.

Developed a product implementation roadmap / Project dashboards and Business process Analysis

Directed multiple large scale complex programs / systems valued over $10 Million

Developing strategic direction / leadership / mentorship. Developing Staff and goals

Architected/Executed/Delivered Data Analytics CRM system

Changes lead to a 35% reduction in PM Overhead / 75%Increase in project adoption

Created relationships with Customers as Enterprise Architect

Successfully delivered project goals and quality delivery standards

State of Kansas MMIS Topeka, KS

Data Warehouse Program Manager / Senior PMO Enterprise Architect January 2018 – July 2018

Consultant for DXC Technology supporting state Medicaid Programs. Reported to the executive director / PMO

Responsible for architecting / managing development of the MMIS Data Warehouse system.

Assisted in Management reporting, developed relationships with State liaisons, reporting project success

Managed ETL and development teams as application product owner, delivering program dashboards and results

Utilized and implemented SalesForce.com for managing customer relationships

Worked with Cerner Health Care to implement a Medicaid Management MMIS system

Responsible for identifying and implementing Business requirements and developing Statement of Work

Developing a Clarity interface into SharePoint, documenting process improvements. Developing project dashboards

Trained / coached the existing PMO team to ensure adoption of process improvements along with agile adoption

Smith & Nephew – PMO Director Memphis, TN

Interim PMO Director January 2017 – December 2017

Worldwide Leader in Medical Devices. was temporary Enterprise PMO Director,

Led the PMO redesign by reporting to VP Data Governance, Information Technology Leadership Team, CIO.

Developed and Implemented Enterprise PMO while coordinating and managing process improvement projects.

Developed a strategic plan for Data Quality, Program Adoption, and Organizational Change Management.

Implemented process improvement strategies – led to a 27.4% reduction in PM Overhead.

Implemented new documentation, business requirements, / dashboard standards

Worked to improve Clarity reporting and documentation standards, Developing SharePoint interface for Dashboards

Created Validation strategies to include FDA implementations and Enterprise acceptance

Modified / developed a comprehensive Systems Development Management (SDM) Lifecycle roadmap

Implemented conversion from Waterfall to Agile Methodologies

Streamlined the existing Organization Change Management process and interfaced it with the proposed SDM.

Implemented enterprise-wide data quality, Organizational Change Management

Spearheaded process improvement methodologies.

Architected / Implemented Salesforce.com managing customer relationships

Integrated Salesforce.com with existing sales systems

Xerox Services / Conduent Inc., Baltimore, MD

Enterprise Architect / Systems Development Project Mgr. May 2015 – January 2017

Reported to CIO / Executive Government Steering Committees for high Visibility State and local projects.

Managed Client relationships, Implemented /developed program dashboards/reports, records management, issues

Managed bottlenecks / concerns. Coached and Mentored team to produce Superior results

Rescued projects over $25 Million - developing / implementing Program Management

Developed PMO Documentation, Standards Business Requirements for projects

Delivered agile transformation, along with quality enhancements

Reported directly to Maryland State PMO.

Accountable for 55 + Project Managers, Testers, Business Analysts and Developers

successfully implemented Seibel Health and Human Services Proof of Concept Model

Coordinated Product Backlog, Product grooming, Developing User Stories/Use Cases/Requirements/Detailed Design

State of Maryland Dept of Information Technology (IV&V) Baltimore, MD

Senior PMO Manager IV&V Auditor November 2014 – May 2015

Independent Verification and Validation Audit (IV&V) Reviews for SDLC / PMO Standard

Managed multiple teams for implementation of software development /infrastructure projects.

Successful IV&V reviews of EPMO Methodologies for and Maryland Dept. of Health.

Independent Verification and Validation Audit (IV&V) Reviews for SDLC / PMO Standard

Responsible for identifying reporting, managing Risk / Issues, and Risk Management process.

Repositories for corporate artifacts (i.e. Dashboards / Risk Logs) utilizing SharePoint.

Presented final findings to Maryland Department of information technology executives

Blue Cross Blue Shield Federal Operations Center Washington, DC

Program Manager / Assistant PMO Director October – 2013- October 2014

Executed and delivered Data Analytics CRM system that led to a 27% reduction in PM overhead

Implemented Enterprise Vision, business requirements, and dashboard, best practice, ACA standards

Implemented Standards for Cloud Services on-premise application programs and projects

Infrastructure Implementations – High Profile Rollouts MS Win 7/8/10,Office 365, Microsoft Exchange. Workday

Successfully delivered large scale rollouts (more than 10,000 seats) of enterprise-wide applications

Implemented Day 1 Help desk to increase transition adoption to 100%

DTCC Jersey City, NJ

Senior Program Manager October – 2012- October 2013

Implemented Enterprise level solutions in Project management, which have resulted in a 269% cost savings

Set up / managed PMO – Utilized JIRA for managing Portfolio / Enterprise-wide application development teams

Managed budgets, staffing, and client expectations Driving solutions and alignment across engineering teams

Trained /coached the existing PMO team to ensure adoption of process improvements along with agile adoption

Supported Project Governance / Risk Management processes / PMO Portfolio Management / Project Delivery

Co-built multiple healthcare exchange development projects using Waterfall transitioning to Agile methodology

New York State Department of Health MMIS Albany, NY

CMA – Senior Program Manager / Assistant PMO Director September 2010 - October 2012

Reported to CIO to Implement Enterprise level solutions, was the contract Manager for $250 Million implementation

Successfully implemented a $240 Million data warehouse reporting system for NY State Dept. of Health MMIS.

Implemented the Enterprise level solution and developed a EPMO which resulted in a 26.9% cost savings.

Co-built healthcare organization EPMO initially using Waterfall and later transitioning to Agile methodology.

Managed Development teams of 60 Application Developers, Database Engineers, and Report Writers.

Developed Executive (C–level) portfolio reporting, translating business strategies technology roadmap.

Successfully managed complex Agile development / Data Warehouse teams producing extraordinary results.

Managed and directly accountable for a staff of 75 + Program and Project Managers.

Managed multiple application development teams - remote consultants India/Ireland/Philippines/local).

Centers for Medicare / Medicaid Management (CMS) Woodlawn, MD

Senior Program Manager (PMO) Oct 2007- Sept 2010

2 Projects (Medicare Part D / Internal Data Repository)

Corporate liaison to CMS for CSC - Deputy PMO Director. Delivering Medicare Part-D Payments system

Worked on RFP team to develop the proposals to CMS as well as the rebid of the project.

Interfacing with CMS Directors to respond to RFP develop requirements for delivery.

Responsible for implementing and planning Medicare Part – D Payments system

Managed the change management process as well as creating and monitoring standards

Reviewed and approved all change requests, project estimates, and functional specifications

Managed Financials of $200 Million project, and developed the communication strategy for all vendors

Built and managed the infrastructure for Mainframe, .NET, and Cloud-based systems

Responsible for the One PI and Internal Data Repository (IDR) project – Data Warehouse.

Corporate liaison to CMS for Paragon Systems - Deputy PMO Director. Delivering Medicare IDR

Transitioned to Reports team to implemented report Dashboards One-PI and DESY systems

Responsible for two Tier I Medicare system projects, one of which reported to the White House.

Oversaw and managed key task orders and RFPs to implement the Affordable Care Act (ACA).

Managed the Use of Data Analytics tools to implement key reports

Oversaw implementation of an external Data Warehouse Repository modernization & migration of mainframe history

Implemented Analytics and Business intelligence projects with 1PI and IDR projects

Integrated projects that were models for PHI and HIPPA Accountability.

Independence Blue Cross Philadelphia, PA

Senior Systems Development Manager / Senior Program Manager

Managed the Independence Blue Cross (IBX) team to develop an Enterprise layer interface to Highmark BCBS.

Implemented a Service Oriented Architecture to connect IBX with WebMD.

Created systems development management structures and program-level oversight for the corporate SDLC.

Developed and implemented key communication strategies for delivering EPMO processes.

Developed and coordinated the strategy for nationwide Proof of Concept implementation of key improvements.

New York Life Insurance Company New York, NY

Senior Systems Development Manager / Senior Program Manager

Responsible for identifying, reporting, and managing Risk / Issues and Risk Management process.

Repositories for corporate artifacts (i.e. Dashboards / Risk Logs) utilizing SharePoint.

Infrastructure Implementations – High Profile Rollouts MS Win 7, 8, 10, MS Office 365, Exchange, Compliance.

Successfully delivered large scale rollouts (more than 10,000 seats) of enterprise-wide applications

Implemented breakthrough strategies for effective enterprise-wide rollouts.

Merrill Lynch New York, NY / London, UK

Senior Program Manager / Solutions Architect

Reviewed, Scaled, Streamlined the existing Systems Architecture / Infrastructure adhering to corporate EPMO

Managed Infrastructure/Application Development/Cyber Security teams delivering complex Enterprise solutions

Managed multiple Data Center moves, System Security enhancements, and Disaster Recovery plans

Managed/Implemented eCommerce, IT Governance, software architectural guidelines, and technology strategies

Implemented Enterprise Vision, best practice standards, business requirements, and dashboard standards

Implemented Standards for Cloud Services along with the integration of on-premise application programs.

Cap Gemini, Ernst & Young - Director of Information Management Services

Director of Information Management Services

Interfaced with senior leadership teams (CEO and CIO), report program status /collaborate on new initiatives

Managed the success of project engagements and team management for all of North America

Managed deployment of standard and customized workstation and server builds for 50K+ users.

Implemented and Developed a change management system which was delivered to a Fortune 100 Corporation

Developed and managed an annual budget well in excess of $400 Million reported to Division CIO

Implemented full staffing program and worked with HR to develop and Mentor personnel.

Designed and tested strategic Dashboards and reports – Reviewing/implementing project proposals, SOW

Supported 5,000 field managers with Level 1, 2 &3 help desk teams to deliver impeccable results

Education / Certifications

State University of New York, BS Business / Economics - Graduated June 2013

AGILE / SCRUM –

Scrum Fundamentals Certification # 610741

Scrum Master Certification # 610913

Project Management Institute

PMP Certification #1342374

Industry Knowledge

Banking, Brokerage, Financial Systems Management

PMO implantation and Development

Fraud, AML, Collections

Infrastructure / Networking / Data Center Management

Cyber Security Management

Data Center Development

PMO Development

Internal Audit

Web Development, .NET, JAVA

Healthcare / Hospital IT Management

Pharmaceuticals / Medical Devices

Medicare / Medicaid (CMS)

Risk Management, IV&V

EPMO Development

EPMO Implementation

Cloud Services Implementation

Cloud Security Architecture

AWS, Google AZURE Architecture

Technical Skills

MS Office Suite expert (Excel, Access, PowerPoint

Seibel Systems

SharePoint / SharePoint Dashboard Implementation

Salesforce.com

Business Objects

Salesforce.Com Einstein Modules

Workday Financials, HCL

Salesforce.Com Architect

MS Project & Visio

Oracle SAP / Seibel

SharePoint

J2EE/Java/JavaBeans/EJBs

DBMS: Oracle, DB2

JIRA, Clarity

SQL Server, SQL Developer

Microsoft Dynamics

IBI FOCUS/PCFOCUS

AWS / AZURE / Google

Presentations / Publications

Author of a Book “Elvis Presley: The King of Rock and Roll” Published Dec 2020

Currently Authoring a Book in Quantifiable Program Management™

Internal Auditor Alert: 3 Articles – Warren Gorham & Lamont Publishers

PMO Blog: Baltimore Examiner– Technology Section; Baltimore Sun - Business Section

PMI Presentation: “Breakthrough Program Management – Communicating Through Language”

Selected as Alternate Presenter at 2015 PMI EMEA Conference

TRAINING / INSTRUCTION

Harford County Maryland/ Cecil County Maryland/Norwalk Connecticut – Adjunct College Professor

Developed Curriculum for Project Management (PMP Certification) – Project Management Training

Microsoft Office Suite – Microsoft Excel – Microsoft Access – Microsoft Word– Microsoft Project

Microsoft Project Server – COBOL Programming – SQL Program Design and Analysis – Basic Program Design

Contact this candidate