Travel Agent Service

JANINE F. PATILLAS

Blk ** Lot ** Redwood Subd., Tayud, Consolacion, Cebu, Philippines 6001 +63 9-055****** ********@*****.***

Qualifications Summary

I worked in a Business Process Outsourcing company as a Customer Service Representative in an international airline account for 3 years, and transferred to a healthcare account for 7 months.

Education

Master in Business Administration

University of the Visayas

2019-Present

Bachelor of Science in Airline Management

Indiana Aerospace University

2013-2017

Experience

Wipro Ltd.

Customer Service Agent (airline account) / June 2017-July 2018

• Receives inbound calls from customers and assists them with their flight and hotel booking requests

• Books and rebooks flights and updates seat and meal requests

• Assists in rebooking flights due to flight cancellation or flight delays

Email Agent (airline account) / July 2018-February 2019

• Receives emails from customers and assists them with their flight and hotel booking requests

• Reviews documents such as medical certificates, death certificates, etc.

Investigations Officer (airline account) / February 2019-December 2019

• Listens to calls and reviews email communications involved in the complaints from customers

• Sends monthly report to clients

Trainer (airline account) / December 2019-July 2020

• Trains tenured agents with new skills and updates of the product

• Sends daily report to the training department

Customer Service Agent (healthcare account) / August 2020- February 2021

• Receive calls and assists customers with their billing and enrollment concerns on their insurance policy.

Skills

• Time- Management Skills

• Communication Skills

• Interpersonal Skills

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