Receptionist, Admin Assistant, Document Controller, Call Center
Resume:
OBJECTIVE
To contribute my educational skills, background and abilities in technology field for the advancement of the company and seek a quality environment where my knowledge and experience can be shared and enriched. WORK EXPERIENCE
CALL CENTER EXECUTIVE
Nov 2020 to Present
Aster DM Healthcare
Al Karama, Bur Dubai, Dubai UAE
Receiving inbound calls for clinic appointments and clinic inquiries.
Guiding patients to the correct Doctor for their concern
Making outbound calls as required
Providing excellent customer service for each patient RECEPTIONIST/ADMIN ASSISTANT
April 2019 to Aug 2020
Abdulmalik & Associates Advocates & Legal Consultants Baniyas Road, Creek Tower, Deira, Dubai UAE
Greeting and welcoming current and walk in clients for the firm and providing them with the necessary information
Answering telephone and relaying messages for the Lawyers and providing information to Callers
Providing administrative and clerical support mostly to the Secretary and Lawyers
Receiving and sorting mail and packages for all the staffs
Scheduling appointments and maintaining appointment calendar for the Lawyers and coordinating meetings and room bookings
Providing IT support to all the staffs for any technical problems with their computers DOCUMENT CONTROLLER/PROJECT COORDINATOR
Dec 2015 to April 2019
Special German Electromechanical LLC
Baniyas Road, Creek Tower, Deira, Dubai UAE
Responsible to all the records for all incoming and outgoing documents for ELV Department
Support all engineers and sales person for any documentation and technical concern
Coordination with the Management for any office concern
Responsible for preparing quotations, project reports, technical submittals & minutes of meeting
Handling enquiry registration & project documentation
Coordination with Project Team for Site surveys, Delivery Notes and other related project documentation
Answering incoming calls and coordination with suppliers and clients
Coordination with Project Team and Procurement for Purchase Request and material delivery
Creating and monitoring of documents references for official letters, Delivery Notes, Submittals, Transmittals, Warranty Certificates, LPO and Job completion Certificates Address: Sheikh Hamdan Building, Maktoum Road, Deira, Dubai, UAE Email: *********@*****.***
Contact number: 056*******
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CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT ASSOCIATE Oct 2012 to Sept 2015
Concentrix Philippines – Formerly Convergys (BPO Company) 2F Worldwide Corporate Center Shaw Blvd, Mandaluyong City
Inbound Agent for Intuit (American Account)
Handles Technical concern for QuickBooks (Accounting Software) such as Installation, Software Errors and Online service Issues of the software
Target to make a SALE for every call (Support Plan, Upgraded Software and Online Backup)
Responsible in providing excellent Technical support and Customer service to delight each of our customers.
EDUCATIONAL ATTAINMENT
YEAR COURSE SCHOOL / UNIVERSITY
2007 – 2012 Bachelor of Science in Information Technology
*Major in System Development
Central Luzon State University, Science City
of Munoz
2006 – 2007 Bachelor of Science in Computer Science Computer Arts and Technological College, Legazpi City
PERSONAL INFORMATION
Birth Date: July 9, 1990
Age: 30 years old
Gender: Female
Marital Status: Single
Nationality: Filipino
Languages: English, Tagalog, Bicolano
Computer Skills: Proficient with Microsoft office (Word, Excel, PowerPoint, Outlook), Adobe, Nitro, Advance Troubleshooting
I hereby affirmed that the given information in this record is true and correct to the best of my knowledge and belief.
Thank you.
JEMALYN ARAGON FAUNDO
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