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OBJECTIVE

To contribute my educational skills, background and abilities in technology field for the advancement of the company and seek a quality environment where my knowledge and experience can be shared and enriched. WORK EXPERIENCE

CALL CENTER EXECUTIVE

Nov 2020 to Present

Aster DM Healthcare

Al Karama, Bur Dubai, Dubai UAE

Receiving inbound calls for clinic appointments and clinic inquiries.

Guiding patients to the correct Doctor for their concern

Making outbound calls as required

Providing excellent customer service for each patient RECEPTIONIST/ADMIN ASSISTANT

April 2019 to Aug 2020

Abdulmalik & Associates Advocates & Legal Consultants Baniyas Road, Creek Tower, Deira, Dubai UAE

Greeting and welcoming current and walk in clients for the firm and providing them with the necessary information

Answering telephone and relaying messages for the Lawyers and providing information to Callers

Providing administrative and clerical support mostly to the Secretary and Lawyers

Receiving and sorting mail and packages for all the staffs

Scheduling appointments and maintaining appointment calendar for the Lawyers and coordinating meetings and room bookings

Providing IT support to all the staffs for any technical problems with their computers DOCUMENT CONTROLLER/PROJECT COORDINATOR

Dec 2015 to April 2019

Special German Electromechanical LLC

Baniyas Road, Creek Tower, Deira, Dubai UAE

Responsible to all the records for all incoming and outgoing documents for ELV Department

Support all engineers and sales person for any documentation and technical concern

Coordination with the Management for any office concern

Responsible for preparing quotations, project reports, technical submittals & minutes of meeting

Handling enquiry registration & project documentation

Coordination with Project Team for Site surveys, Delivery Notes and other related project documentation

Answering incoming calls and coordination with suppliers and clients

Coordination with Project Team and Procurement for Purchase Request and material delivery

Creating and monitoring of documents references for official letters, Delivery Notes, Submittals, Transmittals, Warranty Certificates, LPO and Job completion Certificates Address: Sheikh Hamdan Building, Maktoum Road, Deira, Dubai, UAE Email: adm5yt@r.postjobfree.com

Contact number: 056*******

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CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT ASSOCIATE Oct 2012 to Sept 2015

Concentrix Philippines – Formerly Convergys (BPO Company) 2F Worldwide Corporate Center Shaw Blvd, Mandaluyong City

Inbound Agent for Intuit (American Account)

Handles Technical concern for QuickBooks (Accounting Software) such as Installation, Software Errors and Online service Issues of the software

Target to make a SALE for every call (Support Plan, Upgraded Software and Online Backup)

Responsible in providing excellent Technical support and Customer service to delight each of our customers.

EDUCATIONAL ATTAINMENT

YEAR COURSE SCHOOL / UNIVERSITY

2007 – 2012 Bachelor of Science in Information Technology

*Major in System Development

Central Luzon State University, Science City

of Munoz

2006 – 2007 Bachelor of Science in Computer Science Computer Arts and Technological College, Legazpi City

PERSONAL INFORMATION

Birth Date: July 9, 1990

Age: 30 years old

Gender: Female

Marital Status: Single

Nationality: Filipino

Languages: English, Tagalog, Bicolano

Computer Skills: Proficient with Microsoft office (Word, Excel, PowerPoint, Outlook), Adobe, Nitro, Advance Troubleshooting

I hereby affirmed that the given information in this record is true and correct to the best of my knowledge and belief.

Thank you.

JEMALYN ARAGON FAUNDO

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