Records Specialist Lead Operator
Resume:
Misty Wallace
ENGINEER DRAFTER
Dunlap, TN *****
**********@*****.***
Work Experience
Project Manager
Telecad wireless site design - Chattanooga, TN
October 2019 to Present
Responsible for being detail oriented
Auto cad experienced
Experienced in dealing with clients in order to maintain business Proficient in billing
Leadership skilled
ENGINEER DRAFTER
BLEDSOE TELEPHONE COOPERATIVE
September 2018 to September 2019
• Worked in a customer service environment
• Answered customer calls regarding their service
• Made calls to customers regarding marketing
• Trained to use and successfully draw in a mapping system
• Entered data in the Elation system, Excel, and Google Drive
• Scheduled customers for service
• Communicated with contractors and organized their schedule
• Ensured each customer was successfully taken care of
• Filed, copied, and scanned important documents
VOLKSWAGEN GROUP OF AMERICA
December 2016 to April 2018
LOGISTICS, VOLKSWAGEN GROUP OF AMERICA
• Worked in a production setting alongside assembly operators
• Trained efficiently by management in order to complete daily tasks and to expand knowledge
• Aided in delivering materials to the assembly line
• Developed time management
• Documented times and material count on a daily report
• Communicated with management with any issues
• Ordered materials in a timely manner in order to reduce downtime on the assembly line
• Worked with others in a team environment
LEAD OPERATOR
January 2015 to December 2016
MANN HUMMEL
• Worked in a production setting to assemble intake manifolds
• Trained on the assembly line using standard workflow
• Inspected each part for quality and put defective parts in a marked location
• Trained and cross trained operators
• Built leadership skills
• Maintained a daily rate
• Organized and completed daily graphs and reports pertaining to the line
• Communicated every hour with supervisors regarding progress or any issues regarding the line
• Participated in Kaisan events to improve safety and production
• Worked with Continuous Improvement
CUSTOMER SERVICE
WALMART
July 2012 to January 2015
• Communicated with customers to address problems related to services
• Received inbound calls and processed customer request for services
• Used various selling techniques to persuade new customers to purchase new items
• Consistently improved customer satisfaction through expert resolution
• Multi tasked daily
• Greeted each customer with a positive attitude
Education
Diploma
ACADEMY OF ALLIED HEALTH CAREERS
May 2018
H. S. DIPLOMA
MARION COUNTY HIGH SCHOOL
May 2011
Skills
• Continuous improvement
• Excel
• Powerpoint
• Microsoft word
• Word
• Customer service
• Problem solving
• Scheduling
• Team building
• Drafting
• Autocad
• Auto CAD
• Microsoft Office
• Microsoft Project
• CAD
• Project Planning
• Nearmaps
Certifications and Licenses
Certified Electronic Health Records Specialist
May 2018 to May 2020
Certified Medical Administrative Assistant (CMAA)
August 2018 to August 2020
Assessments
Receptionist — Highly Proficient
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Scheduling — Highly Proficient
September 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
September 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
First Aid — Highly Proficient
August 2018
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Communication
• Leadership
• Problem solving
• Quality and Productivity Improvement
• Planning/Scheduling
• Continuous Improvement
• Listening
• Team Building
• Customer Service
• Microsoft Word, Excel, Powerpoint
Contact this candidate