Profile

Supply Chain Professional with over ** years of experience in Supply chain processes within various accounts/ organizations. Extensive knowledge of various Supply Chain processes e.g. Collaborative Planning, Demand Planning, Forecasting, Replenishment, Vendor Management Inventory, on time delivery, Reverse Logistics. Well organized result-oriented with proven ability to implement standard procedures and processes that improve business functionality and customer satisfaction. Extensive knowledge of forecasting and replenishment processes using JDA/ Manugistics, SAP. Excellent analytical skills with ability to analyze & provide detail reports senior leadership. Act as a focal point for customer and account teams related to demand planning and replenishment. Effective communicator, focused on building strong client relationships and reducing inventory costs.

Work Experience

DHL Supply Chain Canada, Mississauga, ON

Demand Planning and Fulfillment Analyst (Oct 2006…. Current)

Planning, Forecasting and replenishing at distribution level of over 5000 SKU’s in various categories (e.g. Grocery, Tobacco, Beverage, Liquor, Over the counter pharmaceutical, Seasonal & General merchandise, Health and beauty aids etc.) for clients like North West Corporation including Giant Tiger, AGLC, Seven-Eleven based on sales forecasts and historical customer demand using JDA forecasting tool.

Develop and execute plan by combining the elements of collaborative demand plans, market intelligence, product availability, seasonality and prior forecast accuracy to meet customer goals and targets.

Provide in-depth analysis and reports on non-movement items along with loss/write-off value for monthly and quarterly audits. Optimize inventory across the network by identifying the root causes for out of stock and aged inventory.

Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.

Responsible for performing independent management, coordination, and integrity control over historical demand data used for statistical forecasting by collaborating with the Customer, Replenishment Analyst, Market Analyst, Category Managers and Vendors to seek additional information use to enrich the demand plan.

Responsible for communicating & resolving demand-planning issues. This involved reviewing daily variance of forecast to actual sales and consolidating the gaps between both internal and external parties of differing interests, objectives and orientation.

Monitor, verify and maintain data accuracy within JDA forecasting tool on daily, weekly and monthly basis.

Responsible for adding new items in JDA and modelling them in accordance with the like item in the product category.

Worked as business process SME for JDA database Migration project from version 7.1.3 to 9.1

Work with IT groups to improve quality of incoming data and to improve automation of data into various analysis systems

Monitored inventory levels to meet turn goals and monitored forecast vs. actual demands.

Proactively identified situations where there was high/low inventory and appropriated action to mitigate risk of product shortages or overstock inventory.

Worked with the audit team and governance body to keep track / report of inventory level and manage inbound as well as outbound for different product groups.

Performed analysis and developed inventory strategies on existing, new as well as end of life cycle items and communicated to other departments.

Hewlett-Packard Canada, Mississauga, ON

Rebate and Claims Analyst (Sep 2005- Oct 2006)

Managed the back end claiming activity stemming from two marketing programs running within the Canadian commercial reseller community.

Calculated rebate totals, prepare consolidated partner benefit statements.

Generated program performance reporting to program owner.

Maintained accurate and audit-worthy metrics and documentation.

Maintained partner compliance with all program terms and conditions.

Worked with partners, sales and other HP resources to provide special administrative requirements and unique, custom deliverables (e.g. custom reports, market analysis, etc.).

Analyzed problems and develop solutions.

Prepared reports on Marketing and Claim activities.

Paulino Canada, Mississauga, ON

Business Analyst (May 2004- August 2005)

Managed incoming Orders from customers.

Planned, Controlled and directed the Purchasing and Inventory control activities

Support internal customers ensuring smooth process flow through the purchasing department.

Developed formal documentation of business requirements and specifications while working closely with business.

Field incoming inquiries from external partners regarding Logistics, Order Fulfilment, and Order Management Policies and Procedures.

Prepared Quotations.

Acted as a single point of contact to the customer for all Order Fulfilment issues.

Liaison with freight forwarders to obtain freight quotes, Proof of delivery documents and ensure smooth deliveries to customer sites.

Created record of Exceptions, Returns. Worked on the Manifesting processes.

Ministry of Tourism, Jammu and Kashmir State, India.

Co-Op Program (June 2003 - December 2003)

Created documentation on the business processes after meeting/working with the users from various departments.

Worked closely with the technical team to create implementation plan.

Developed interfaces laid out in the implementation plan to centralise data for the Tourism ministry.

Integrated interfaces developed by developers under the guidance of chief architect.

Creation of Reports/Programs in VB and SQL for various managers.

Key Achievements

Customer service level increased from 60 to 95% for NWC account and received appreciation from senior management and Client.

Improved forecasting error from 35 % to 15%.

Developed actions plans on slow moving items which lead to a decrease of 20 % carrying cost of inventory.

Decreased access inventory by 25% for AGLC. Received several accolades from senior management and client.

Decreased shortages by ensuring product availability in a timely manner.

Education

Post Graduate Certificate in Supply Chain Management (September 2005- April 2006)

1 Year Program at Humber College, Toronto, Ontario, Canada.

Course includes Transportation/ Warehousing, Demand/ Supply Management, Business Processes, Purchasing/ Supplier Management, Finance, Marketing and Microsoft Office Applications, SAP SD and MM modules.

Bachelor of Engineering in Computer Science (March 2000 – March 2004)

MIET, Jammu &Kashmir, India.

SAP for Beginners (March 2004)

Two weeks course, New Delhi, India.

References: Available on request.

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