Carolina Mariscal Arzola

**** ******* **. **** ***** 76140

Phone: 817-***-****

Email: adm5v3@r.postjobfree.com

Professional Summary

Motivate and accomplished outside sales representative attentive to details with outstanding follow-through. Proficient in building relationships, negotiation deals, and closing sales. Detail-oriented and innovative self- starter and congenital salesperson.

Skills

Costumer service

Ability to work under pressure

Time management

Self-motivation

Technical skills

Active listener

Bilingual

Multitasking

Prioritizing

Dependability

Interpersonal skills

Organization

Writing communication

Experience

Associate Banker

Chase Bank- Fort Worth, Tx 76115 October 2020 – June 2021

Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase

Assisting customers and making clients feel appreciated

Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform

Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels • Proactively collaborating with others to help customers

Helping build relationships with customers by connecting them with team members who can help them address their financial needs

Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

Supporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything

Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

Teller/ Banker

Wells Fargo – Fossil Creek, TX February 2019- January 2021

Engaging customers in conversations, listening to them, and proactively helping to meet their financial needs

Asking questions to get to know the customer to build relationships

Introducing customers to another branch team member or sharing digital options that may make banking easier for them.

Working as a part of a team to help customers succeed financially

Following policies and procedures to minimize risk

Accurately and efficiently processing transactions

Maintaining a cash drawer including taking in and giving out cash and balancing

Customer service focus with experience handling complex transactions across multiple systems

Ability to influence, educate, and connect customers to technology

Ability to interact with integrity and professionalism with customers and team members

Ability to meet or exceed performance objectives

Experience working with others on a team to meet customer needs

Cash handling experience

Ability to follow policies, procedures, and regulations

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

Well-organized, independent and able to prioritize in a fast paced environment

Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

Sales Associate October 2018 – January 2019

Nordstrom – Hurst, TX

Greeting customers as they arrive and thanking them for their patronage.

Helping customers locate merchandise.

Providing relevant sales information to customers.

Working to resolve customer complaints and involving management when necessary.

Keep the sales floor neat and orderly, we often rearrange and organize shelves, racks, and cases, lay out new products, and build merchandise displays.

Keep our back stock organized and make sure everything we have is out in the floor.

Send off jewelry repair such as watched, bracelets, earrings, and ring, as well to call the customer when we receive them back.

Opening and closing registers.

Sales representative/ assistant manager January 2016 – October 2017

JG Natural Stone – Keller, TX

Make and confirm the costumer’s installation date.

Have to make calls and communicate with customers to sell products.

Have to fulfill customer's queries over phone and maintain email to follow up contacts, sales and quires.

Maintain daily, weekly report in professional manner.

Apart from contacting previous customers will have to reach out for new customers.

Maintain professional relationship with every customer.

Attend sales meetings, take orders, test products and negotiate price.

Must have to follow the company rules and also perform any other assigned Task.

In charge of the employees pay checks.

Front desk August 2014 - December 2015

Spring Hills Marriott – Irving, TX

Answer phones and operate a switchboard.

Route calls to specific people.

Answer inquiries about company.

Greet visitors warmly and make sure they are comfortable.

Call persons waiting for visitor and book them a room to meet in.

Ensure reception area is tidy.

Coordinate mail flow in and out of office.

Coordinate office activities.

Handle phone calls from people calling in sick.

Gather personal and insurance information.

Hand out employee applications.

Arrange appointments.

Cash out people when necessary.

Send email and faxes.

Education

Birdville High School – North Richland Hills, TX 2010 – 2014 High School Diploma

Tarrant County College – Hurst, TX 2014 – 2016

Undergraduate

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