Vishal Rangras

***-**** ****** ******, ******, SK S4T 1R1

639-***-****

adm5ti@r.postjobfree.com

Education and Training

Gujarat University – Bachelor of Commerce 1993-1996

National Institute of Technology – Advance Diploma in Computer Application 1997

The Private investigator and security guard training – from Commissionaires 2020

Dealing with difficult people 2020

Emergency First Aid, AED & CPR level-1 2020

Workshops Attended

Mental Health and Diversity

Use of Force

OH & S

Harassment and violence at workplace

Skills

Summary

A Complete team-player with aspirations to succeed.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Excellent verbal and written communication skills in English.

Ability to absorb and retain information quickly.

Ability to present ideas in user- friendly language.

Analytical and mathematical skills.

Proficient in using MS Office program such as word, outlook, Excel, PowerPoint and other computer applications and database software.

Teamwork

Worked with many diverse staff members in various positions to accomplish daily tasks and deliver excellent customer service.

Coordinate and execute various team plan to achieve set goals within the team and individually.

While working as Customer Service Manager, had gained experience in handling complex situations and resolve customers’ queries and issues.

Experience

Sorter

FedEx, Regina. SK Jan 2021 – Till date

Sorting and unloading freights

Working with conveyer belt and scanning

Using wrist scanner and ring scanner

Other duties as assigned

Emergency Care worker

Canadian Red Cross (Contract work) Jan 2021 – April 2021

Worked with senior citizen homes as companion

Helped nurses and other workers with their daily duties

Helped residents with their daily needs

Assisted island Health authority at Victoria BC for Covid-19 Vaccination

At Langford, Eagle Ridge site

Warehouse Associate

Loblaw, Regina.SK Aug 2020- Nov 2020

Assembling the orders of the various stores

Building the Pallets for shipment

Other assignment as asked by supervisor

Machine Operator and Quality check

eHoffman Plastics, Orangeville, ON Jan 2020 – July 2020

Operating injection mode plastic product manufacturing machine.

Operating multiple machine in the given shift to enhance the production output

Quality check of the production on the conveyer belt and sorting the industrial and food grade production.

Sr. Sales Associate

barBURRITO – Fresh Mexican Grill, Orangeville. ON July 2019 – Jan 2020

Handling front end and back end of the restaurant

Training the new employees on compliance and processes to follow

Understanding the customers need and serving according to their requirement

Stock updating, preparing the order list, ordering and receiving the stock

Full in charge of the back end of the restaurant like cooking, cutting, cleaning and washing

Handling catering orders of the restaurant including the delivery.

Handling the opening and the closing of the restaurant.

Customer Service Manager

Cox and Kings, Ahmedabad, India 2017-2019

Set Reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.

Managed and train customer service associates.

Overseeing customer service team for monitoring tasks and seeing the deadlines are met.

Create and implement effective customer loyalty program.

Interact with walk-in customers on regular basis and provide services and right product based on customers need and budget.

Achievements

Helped my organization achieve sales target of 100% and over for 3 Consecutive admission sessions from February 2004 to August 2005.

Being the branch coordinator at NIIT was selected best branch employee for maintaining the conversation ratio of 80% and above for 2 years. (1996 & 1997)

Trainings

Have participated in Total customer satisfaction training organised by Hughes Communication (I) Ltd.

Have participated in goal setting and approaching the set goals workshop organised by Hughes Communications (I) Ltd.

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