Williamston Customer Service
Resume:
KIZMA
TAWANA
STOKES
************@*****.***
*** ****** **., ***********, *
C 27892
S K I L L S
Conflict resolution
Service upselling
Customer consulting
Call escalation
Multi-line telephone
operations
Client communication
P R O F E S S I O N A L S UMMARY
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Dedicated customer service professional with experience in retail settings selling all types of products, and demonstrating profound ability consistently to exceed sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries.
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. E X P E R I E N C E
C U S T O M E R S E R V I C E R E P R E S E N T A T I V E Focus
Williamston, NC
January 2019 - March 2021
Recommended products and services to members and educated customers about relevant offerings.
Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation. Provided expert service by communicating information to customers and following up on promises.
Responded to questions and followed up on customer interactions.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Validated data and resolved problems related to system- generated information.
Answered incoming calls and assisted customers with questions. Utilized organization's computer system to look up and record information concerning member accounts.
Communicated with clients over various platforms such as phone, email, web portal and chat.
Reviewed loan applications from credit union members to determine feasibility of credit eligibility.
Opened and closed accounts and processed applications. A S S I S T A N T S T O R E M A N A G E R
Sonic
Williamston, NC
February 2016 - October 2019
Advanced store sales position, restructuring departments and modeling customer service techniques to employees. Reversed poor performing store by revising systems, processes, training programs, and personnel.
Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
Recognized for excellence in building and motivating management and hourly teams.
Increased revenue and reduced risk by enforcing company policies and improving operations.
Prepared payroll and maintenance budgets for corporate management approval.
Prepared operating and capital budgets for division and reviewed expenditures to take corrective action.
Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration. Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes Held team members responsible for reaching company objectives and processes.
Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement. Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews. C U S T O M E R S E R V I C E S P E C I A L I S T
Convergys
Williamston, NC
March 2015 - January 2019
Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Recommended products and services to members and educated customers about relevant offerings.
Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation. Assisted members by coordinating responses involving multiple departments and personnel.
Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Answered inbound calls to greet and assist customers with various needs and questions.
Recognized and solicited new business leads.
Validated data and resolved problems related to system- generated information.
Generated reports, correspondence, and documentation for internal and customer use.
Supported branch in meeting goals by obtaining member referrals and taking ownership of member issues.
Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.
Provided expert service by communicating information to customers and following up on promises.
Assisted associates with problem resolutions.
Assisted associates with problem resolutions.
Assisted associates with problem resolutions.
Communicated with clients over various platforms such as phone, email, web portal and chat.
Conducted follow-up calls at customer locations.
Cross-sold financial services aggressively to customers and followed up with existing account holders to offer new products. Trained and developed new team members on customer service initiatives and operational procedures.
Exceeded requirements in providing products and services to customers at all times.
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Answered incoming calls and assisted customers with questions. Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.
E D U C A T I O N
H I G H S C H O O L D I P L O M A : D I P L O M A
Williamston High School
Williamston, NC
GPA 3.0.
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