Student Services Administrative Assistant

EXPERIENCE

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STUDENT SERVICES ADMINISTRATIVE ASSISTANT, Fortis College – Cincinnati

- Support at-risk students, such as students who are on SAP or are re-entries

- Work with students to come up with a success plan so that they can successfully complete their program

- Manage the Student Services, Business Office, and Education sections of our student portal, which include the pages for each of the programs that our school offers (Associates of Nursing, Practical Nursing, Medical Assisting, Dental Assisting, HVAC-R, and Welding).

- Content creator for several of our student outreach initiatives, which includes but isn't limited to, the creation of applications, graphics, and flyers

- Help plan events for student and faculty engagement

- Assist students with securing jobs, housing, counseling, and childcare

- Complete projects that are assigned by the Director of Education or College President

3/19 TO 2/21

STUDENT EXPERIENCE SPECIALIST / QUALITY ASSURANCE ASSISTANT, Arizona State University

Work closely with ASU departments and other university partners to ensure that students, faculty, staff, and other affiliates receive the highest service and that their issues are resolved

Evidence of effective verbal and written communication skills, as well as interpersonal skills by assisting over 30 students / faculty and staff each day in person, over the phone, through chat, and casework

Experience with CRMs, such as Salesforce and ServiceNow

Utilize tools such as call monitoring and audio recording software to evaluate employee performance metrics

Provide constructive and positive feedback to employees, as well as provide training opportunities for new employees

12/18 TO 3/19

FIRST YEAR EXPERIENCE PROJECT ASSISTANT, University of Cincinnati

Manage several different projects relating to the first-year student experience

Plan logistical operations for new student orientation to welcome 2,000 attendees

Develop a plan to implement a peer advising program at new student orientation

Collaborate with academic advisors & other members of my team to find ways to better serve diverse populations

Experience maintaining electronic calendars and arranging meetings and travel

Experience in proposal writing, facilitating meetings, & working several events on campus pertaining to student success

1/18 TO 3/19

SITE ADMINISTRATOR, YMCA of greater cincinnati

Counsel a group of 35 at-risk students with many different issues regarding their home life, school work, and more

Collaborate with other team members to facilitate engaging, developmentally appropriate projects and activities for students from different cultures and backgrounds

Keep all appropriate records/attendance/timesheets, and maintain confidentiality for a diverse group of 35 students

Experience using Microsoft Office applications (Word, Excel, Access, Outlook and PowerPoint)

Experience communicating effectively and interacting with a wide variety of people including members of the public

9/17 TO 1/18

DISNEY COLLEGE PROGRAM – GUEST SERVICES INTERN, Walt Disney World Resort

Seek out guest interaction to enhance their experience and providing exceptional guest service in a fast-paced environment

Interact with people from all around the world and engulf myself in their diverse cultures

Collaborate with multiple departments of the company to assure guests receive the best experience

8/16 TO 5/17

INFORMATION TECHNOLOGY ASSISTANT, Wittenberg University Solution Center

Facilitate customer service functions by greeting visitors and responding to telephone, in-person, and email inquiries

Assist students and staff in troubleshooting

Experience in handling multi-line phones

Maintain databases and prepare reports as needed

Work both independently and as a team to solve problems and make decisions

8/15TO 5/17

CONTENT CREATOR / RECRUITMENT LEAD, Odyssey at Wittenberg University

Create and submit unique, creative, and uplifting content by the given deadline each week, in which several of my articles were the most shared for the week amongst my team of 20 other content creators

Act as an assistant to the chief editor and help edit other members of the team’s articles prior to publication

Evidence of effective verbal and written communication skills in English composition, grammar, spelling and proof-reading

Advertise the opportunity to write for Odyssey through social media, flyers, and at our university’s involvement fairs with over 500 attendees

EDUCATION

1/20 TO 4/21

M.ED., EDUCATIONAL LEADERSHIP IN HIGHER EDUCATION northern arizona university

College of Education Scholarship

5/17 TO 12/18

B.A., COMMUNICATION University of Cincinnati

Clara M. Van Hart Scholarship for Women Communication Majors, Dean’s List, Acknowledgement of Excellence Award in Communication Ethics

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