Kaushalkumar Pathak

Housekeeping Professional

Experienced Hospitality professional over 8 years of Housekeeping skills in Hotels and Aviation. Proficient in providing quality services, highly organized and teamwork resulted in strong guest satisfaction, consistently saved costs while increasing profits.

Maharashtra,Mumbai 400067 • +91-976*******

adm5o5@r.postjobfree.com • linkedin.com/in/kaushalkumarpathak

Expertise

Hospitality • Guest service • Interpersonal skills • Inventory • Cost control • Safety and Hygiene • Leadership • Training and Development • Time management • Problem solving • Perfection • Attention to detail • Flexibility

Professional Experience

The Westin, Mumbai, MH

Team Leader Housekeeping October 2019 to July 2020

Highlights

Managed staff of 30 housekeepers, trained and mentored 4 new personnel to maximize quality of service and performance

Examined 269 rooms, restaurants, meeting room, banquet, public areas, pool and lobby

Maintained controls over expenses and inventory for optimal budget tracking

Established and maintained clean and comfortable environment by assigning weekly cleaning schedule for out of order rooms, deep cleaning rooms and heavy maintenance rooms

Engaged with guests on room requirements and amenities to promote overall satisfaction

Handled pest control operations in hotel premises

Achievements: Received 90% positive guest service ratings and achieved 87% in BSA audit on Jan 2020 with team work

Jet Airways, Mumbai, MH

Cabin Appearance Supervisor (Housekeeping Supervisor) June 2015 to August 2019

Highlights

Examined 125 aircraft cabin interiors which include Boeing 777-300ER, 737-700/800/900/900ER/MAX, Airbus 330-200/300, ATR 72-500/600

Overview aircraft interiors including cabin, galleys, lavatories, upholstery, linens, carpet, crew and captain bunkers, cargo compartments

Managed 250 contractual staff, conduct regular training and briefing to maximize quality of service and performance

Followed strict DGCA regulations and rules to promote safe environment for travelers and employees

Enforced lost and found procedures for any items

Handled guest behavior and tackled problems like illness and emotional concerns

Achievements: Resulted effective cost control on supplies and amenities, maintained 100% OTP

Sahara Star, Mumbai, MH April 2014 to November 2014

ITC Maratha, Mumbai, MH November 2011 to February 2014

Housekeeping Associate

Highlights

Overview guest preferences and history and serve each guests as VIP

Increased SOP efficiency by 10% by prioritizing and organizing the replacement of soiled linens, vacuuming, and other daily schedules in 400 rooms

Trained 10 new staff members and industrial trainee in all aspects of housekeeping, ensuring that they meet health and safety standards

Commended by management for punctuality, presentability and attention to detail

Achievements: Implemented new cleaning processes and team strategies

Internship

Trained at Intercontinental The Lalit, Mumbai, MH November 2009 to April 2010

Education

Rizvi College of Hotel Management and Catering Technology, Mumbai, MH

Bachelor’s Degree in Hotel Management, Mumbai University August 2008 to May 2011

Accomplishments

Two consecutive year 100% attendance certificate achieved from Rizvi College of HMCT

Awarded appreciation certificate for working during natural calamity in August 2017 from Jet Airways

No unnecessary leave, for consecutive two and half years at Jet Airways

Reference

Mr.Dhananjay Samarai

Director of Human Resources, The WESTIN Mumbai

Add: International Business Park, Oberoi Garden City, Goregaon East. Mumbai - 400063,

Tel: +91-22-673*****

Email: adm5o5@r.postjobfree.com

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