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Learnership Customer Care

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
June 15, 2021

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Resume:

CURRICULUM VITAE OF PEARL THABSILE ZIKHALI

I am self-motivated individual striving for the highest level of success. Keeping in mind that experience is a vital step toward success. I seek to improve my knowledge and gain experience in my field as I can. My ambitious nature and inherent will to succeed make me avail myself to learn new concept. Given the opportunity, I will monopolize and excel on the opportunities that lie ahead.

PERSONAL DETAILS

Surname : Zikhali

Names : Pearl Thabsile

Identity Number : 840**********

Date of Birth : 10 September 1984

Marital Status : Never married

Dependants : None

Nationality : South African

Home Language : IsiZulu

Other Languages : English and IsiXhosa

Cellphone Number : 076*******

Home Address : BB 261 Umlazi Township

: 14 Gala Place

: Umlazi

: 4031

Driver’s License : C1

Health : Good

Email Address : adm5kr@r.postjobfree.com

SECONDARY EDUCATION

Highest Standard Passed : Matric with exemption

Last school Attended : Umlazi Comtech High School

Year of Matriculation : 2003

Subject : IsiZulu

: English

: Afrikaans

: Accounting

: Economics

: Business Economics

Position of Responsibility : Class Representative Grade 12

: Student C.O.L.T.S member

: Prefect

Hobbies : Reading motivational books

: Playing Netball

: Shopping

ACHIEVEMENTS:

Dux achiever in grade 10

Certification for the best performance in grade 11

Trophy for IsiZulu

Trophy for good behavior

TERTIARY EDUCATION

1. Institution : Durban University of Technology (D.U.T) Qualification : National Diploma in Commercial Practice Subjects : Business Management 1, 2,3

: Communication 1 English

: Communication 2 IsiZulu

: Computer Operating 1,2

: Economics 1,2,3

: Financial Accounting 1,2

: Mercantile Law

: The Personnel Function

Year : 2008

2. Institution : University of South Africa (UNISA) Qualification : Postgraduate Certificate in Education (PGCE) Foundation Phase

Subjects : Reception Year and Foundation

: Read, Write and Spelling

: Health, Safety Education and Nutrition

: Management and Assessment

: Inclusive Education B

: Teaching Mathematics, Science and Technology

: Visual Art & Music and Movement

: Teaching Practice

: Philosophy & History of Education

: Psychology of Education & Socio-Pedagogic

Year : 2019

DEVELOPMENT ABILITIES

COMPUTER SKILLS : ACCOUNTING SOFTWARE (QUICKBOOK)

: MICROSOFT OFFICE WORD

: MICROSOFT OFFICE EXCEL

: MICROSOFT OFFICE POWERPOINT

: MICROSOFT OFFICE ACCESS

: INTERNET AND INTRANET EXPLORER

PERSONALITY ATTRIBUTES

Have a strong will to achieve

Good communicator

Goal oriented

Creative

Optimistic

Supportive

Team Player

CAPABILITIES

Research : able to investigate and come to a positive conclusion Represent : able to stand on behalf of my superiors Support : able to dedicate myself and give credits to successful happenings Teamwork : able to work well with colleagues so as to achieve perspective goal Creative : able to initiate programmers and monitor them with enthusiasm WORK EXPERIENCE

INSTITUTION SECTION PORTFOLIO PERIOD

Standard Bank of S.A

in Chatsworth Centre

Customer Services Learnership 03 January 2005 to 30 June 2005

I issued bank statement to clients.

I assisted customers on opening of new accounts

I attended complains and queries from clients.

I assured that the resources are well delivered to the customers

I assisted customers with ATM knowledge

WORK EXPERIENCE

INSTITUTION SECTION PORTFOLIO PERIOD

EThekwini

Municipality at

Sizakala Centre in

Mega City

Customer Service Learnership 01 November 2011 to

31 October 2012

I recorded statistics from the Centre and highlighted areas of concern for submission to Supervisor.

I attended to all enquiries by addressing enquiries, guiding the enquirer with information so as to ensure statistics enquiries are efficiently attended to and resolved timeously and satisfactorily.

I ensured that all customers leave the Centre with relevant information and acquired knowledge.

I compiled documents by utilizing relevant computer applications and ensuring all correspondence documents are professionally completed.

I undertook duties related to monitoring of statistics by attending to complaints or queries and requests in order to ensure that reliable assistance is made available, to ensure most favorable accountability.

I attended to collection and compilation of reports related to statistics by recording on prescribe schedules relevant information received.

I was in charge of filling office correspondence and other documents, faxing relevant documents, word processing and general office administration. WORK EXPERIENCE

INSTITUTION SECTION PORTFOLIO PERIOD

Department of

Education Truro House

Leave section Internship April 2017 to May

2018

Assisting public servants with leaves on gratuity.

I was filing annexures for educators and other public servants of the Department of Education.

I was capturing data from the leave forms of the educators and other employees, according to their category.

I was filing relevant documents for each employee into their files.

I audited files for each and every public servants.

I sorted leave form for every employee alphabetically.

I ensured that the work is all done by the end of the day.

I made photocopies and scan to be sent to schools. REFERENCES:

Name : Rasita Brujman

Position : Supervisor

Company : Standard Bank (Chatsworth Centre)

Contact Number : 031-***-****

Name : Sandile Dlamini

Position : Senior Supervisor Customer Care

Company : EThekwini Municipality

Contact Number : 031-***-**** / 074-***-****

Name : Mr B. Gurumurthi

Position : Senior Personnel Officer

Company : Department of Education

Contact Number : 031-***-****



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