Janiene Du Plessis

***** ***** ******* **; Katy, TX; 77450; adm5ih@r.postjobfree.com; 484-***-****

Professional Summary

A Senior Manager with 27 years of experience in Program/project Management, Quality, Risk and Training professionals. Driving improvement for leading enterprises in Consulting for Public Sector, Financial, Retail and Mining. Proven success in developing high performance teams, implementing industrialisation, executing quality and risk management processes, and leading the delivery of complex large-scale projects for Accenture South Africa. Demonstrated the ability to deliver mission critical projects on time and budget. Established and managed several profitable Units to support Client projects. Performed Quality reviews for KPMG.

US experience –project manager for software development company supporting several clients. Established a call centre, recruiting and training delivered.

Skills

Process Improvement, Ethics and Compliance and Quality and Data Security - Using the principles of process re-engineering and improvement, analysed operations of multiple organizations and achieved improvements in output and efficiency. Driven across the board to all projects.

Training - Delivered training to internal/external end-users on quality and industrialized best practise processes. Trained persons across all levels of the organisation.

Financial Analysis & Reporting - Derived and analysed revenue and sales forecast of business units with multi-million-dollar budgets. Presented findings to company executives on budgets and actuals in excess of USD 26 million.

Program Management – Program managed the Public Sector Logistical system (USD 21 million project) as Senior Manager. Responsible for teams implementing an integrated logistical system, performing maintenance, training and provide operational support to clients using a newly established support call centre. Managed the efforts of over 130 project team members.

Competencies

Organising and Planning Risk Management Financial Operations and Performance

Program Project Management Client Relationships Best Practice Process Improvement

SLA Management Training, Coaching, Development Quality Management (ISO9001)

Performance Management Build High Performance Team Information Security (ISO27001)

Experience

Project Management; Upay – USA 2020 – 2021

Performed project mgmt. tasks related to specific client development requirements. Recruited, established, and trained call centre resource. Support system users and delivered compliance reports.

Moved to the US 2019

Catering; Italtile – Self-employed, South Africa 2017 – 2018

Catered a formal lunch for 18 people during the week. Included food for vegetarian.

Quality Controller; KPMG, South Africa 2017 – 2018

Investigated and evaluated services and products of Fortune 500 company in the retail industry.

Flagged and improved customer issues. Realized improvement in customer experience and satisfaction.

Quality Ethics and Compliance Senior Manager, Delivery Centre; 2010 – 2016

Responsible for creating the Program Control Services (Quality incl. ISO, Risk and Security), Industrialization, Workforce Management, Service Management and Program and Project Management units within Accenture South Africa Deliver Centre. Designed programs, implemented and executed methodology and recruited resources for these units.

Successfully implemented PMO processes to improve project execution of clients across industries. Supervised and participated in training of Accenture resources on PMO and financial processes in line with GAAP as well as implementing financial controls. Improved stakeholder knowledge and operational efficiency in the areas of project budgeting and deliverability.

Implemented, monitored and controlled system development process methodology and tools. Trained teams on concepts of information security as well as tracked and monitored compliance of information security processes. Led teams in preparing the organization for ISO 27001 and 9001 certifications.

Senior Manager, Quality Process Improvement; 2006 – 2010

Led Quality Process Improvement activities for Financial Services, Health and Public Sector and Communications and High-Tech business units for Accenture, South Africa. Audited over 60 complex, high value projects. Designed and implemented best practice processes based on CMMI principles. Responsible for Accenture SA receiving CMMI rating for Development for Technology and Delivery Centre projects. Trained Accenture resources on operational best practice processes.

Senior Manager, Business Development Support; 2004 – 2006

Responsible for running the business development unit for public sector client, e.g. Justice. Led tender process for USD 4 million worth of projects. Won all tenders.

Senior Manager, Program Manager Lead – Logistical project; 1997 – 2004

Led over 130 resources including senior managers on a national public sector project spanning several provinces and government departments. Through implementations and maintenance, the team modernized manual processes through systems optimization and implementation. Reduced waste and duplication of effort in key government departments. Delivered project deliverables such as fully operational call centre and user training within budget (USD 20 million project) and on time.

Analyst to Manager to Senior Manager, Coding, System Development, Testing; 1990 – 1997

As a programmer, developed Comp Base-training, and maintained manufacturing and Payroll&Tax systems respectively. Design and implemented the financial structure of the Basic Accounting systems specific for the Public Service within SA. Lead teams in different systems testing, i.e. performance and stress, Year 2000.

Education

Bachelor of Commerce Informatica: University of Pretoria - 1990;

Certifications: CMMI – Dev v1.3 2006 with upgrade 2010.

Interests & Activities

Cooking, baking, and reading educational books

Following Cross Country and Track events

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