Patient Services Dental Assistant
Resume:
Heather Rust
*** * **** ** ******, WI ***** 715-***-****
**************@*****.***
Experience
March 2020-May 2021
Office Operations Assistant, Ascension
Perform general day to day administrative functions and office duties but not limited to word processing, copay’s, filing, faxing, answering phones and data entry.
Welcome and greet patients/clients/visitors; determine purpose for visit and direct them to appropriate place or department.
Schedule or reschedule appointments for patients in person or over phone.
Enter all information when scheduling patients like addresses, insurance information, to emergency contacts etc.
Checking in and checking out patients and scheduling any testing and/or follow up appointments.
Collect co-pays or any other payments due before services.
Roomed patients and took vitals to help out medical staff when necessary.
October 2018 – October 2019
Dental Assistant, Chippewa falls dental center
Assisted multiple dentists during procedures by handling required instruments.
Checked the general condition of all instruments and equipment.
Prepared the patient prior to procedure.
Laid down all dental instruments needed by the dentist for the procedure.
Administered anesthesia to patients.
Took patient X-rays.
Took impressions of the patient's mouth to make dentures.
Managed all files and documentation.
Updated patient records.
Performed administrative duties such as taking phone calls, setting up appointments and managing the dentist’s calendar.
Ordered supplies.
August 2014 – August 2018
Printer, Sawdust city llc.
Take and understand work orders for screen printing jobs, and inquire into any further instructions.
Examine work orders to determine details including quantities to be printed, production timelines, and stock specifications.
Handle screen preparation, such as stretching, screen selection, degreasing, and film emulsion coating.
Select, mix, and modify ink to be used.
Perform quality checks throughout the printing process ensure that quantities have been verified.
Set up screen printing equipment, and ensure that any issues are identified and handled promptly.
Perform both regular and preventative maintenance on screens to ensure that it works throughout the shift.
Maintain a clean and organized work environment, ensuring that any ink spills are immediately cleaned up.
Ensure screens are clean and safely stored.
October 2005– April 2014
patient services representative, Mayo clinic health system
Interviewing incoming patients prior to admission to gather demographic, insurance, and emergency information.
Ensuring completion of paperwork, sign-in, and security procedures.
Explaining facility policies, preparing and distributing patient identification bands, and arranging for transportation to assigned rooms.
Collecting copayments, answering phones, assisting family members, and conducting research for prior medical records and account folders.
Team lead and trainer.
On call and covering in the emergency department as needed.
Education
1995 Graduate
CVTC
Skills
●Strong Work Ethic
●Excellent Communication Skills
●Time Management Abilities
●Problem Solving Skills
●Team Player
●Ability to Accept and Learn From Criticism
References
Amber Fink
Debbi Messenger
Megan Herrick
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