EDUCATION

Bachelor in Management of Tourism. Graduated in november 2019.

GPA: 7.98 over 10.

02.2013 /2019 Universidad Nacional de San Martín. Buenos Aires, Argentina. WORK EXPERIENCE

Tours by Locals. June 2019 – March 2021

Account Manager

Groupon. April 2018 – june 2019 (1 year and 2 months). As an account manager at Tours by Locals, I analyzed the performance of a great number of areas and products where the Company offers its services, providing business support to partners all over the globe. I gave feedback, coached and encouraged them, setting a clear expectation and working closely to improve their performance, achieving the following KPIs: pricing, availability and quality. I was constantly in contact with managers from Canada and United Kingdom. I worked 100% independently, breaking down problems and developing creative solutions with a design thinking mindset, In a field that is necessary to be very comfortable with numbers and data analysis, using spreadsheets and other analytical tools such as Google analytics, Adwords and Google Workspace. In this role, It was a must to have analytical and problem-solving skills, combined with excellent business judgment. Besides, I negotiated and achieved the company's goals by giving daily coaching and feedback, not only to the partners but also on workflows and workloads that my team suggested to implement. Finding new opportunities with tools such as Adwords and Analytics was one of my last tasks and sending submissions to create landing pages to generate more traffic on site. Account Manager

My main work activities at Groupon were: business advice, preparation of advertising campaigns, back office tasks, B2B sales, monitoring of accounts, generate prospects, cold calls and loading of contracts. I also analyzed the market, had constant 1-on-1 meetings with managers and directors, partners and revenue managers of prestigious brands. I was responsible of informing and consulting partners in regards to their business performance. I had to track record of effective sales on CRM (Salesforce). Phone calls with prospects closing deals. Follow-ups based on the Playbook Instructions were also part of my tasks. I constantly worked building partnerships ensuring quality in order to deliver the best offers on site and the newsletter. Also, I had a project management approach to seek and find opportunities in order to benefit the company.

ABOUT ME

I consider myself a creative person, always

willing to learn. I am very comfortable with

technology, responsive, outgoing, energetic

and sympathetic. I am good at project

management, capable of seeking new

initiatives and finding opportunities. I have

experience in leading teams and complex

projects.

A passionate, hard-working team solving

person. I create and own my success, and I am

excited to play a part in refining and building

opportunities.

ERIC LAINO

KEY SKILLS

Languages

Spanish : native spoken language.

English : fluent written/ spoken.

Portuguese: fluent written/ spoken.

French : intermediate written/ spoken.

Computer skills:

Google Workspace

Google analytics and Ad Words

MS office

SAP

CRM: Salesforce, Jira and Sugar

Qlikview analytic tool

Trello and calendly.

CONTACT INFO

Nationality : Argentinian.

Residence: Torino, Italy

Date of birth : march 24, 1993.

Mobile phone : +393*********

E-mail : adm5dc@r.postjobfree.com

Linkedin:

https://www.linkedin.com/in/ericlaino

Despegar.com. February 2017 – September 2017 (8 months) Business Analyst

As a business analyst, in the most important OTA in Latam, I had more than 500 accounts assigned to myself to manage in a burden for the improvement of sales and customer fidelity, offering support for the commercial development to increase sales, avoid price dispersion compared with the competition and improving quality of accounts on site. I had to upload contracts, do follow up to partners in order to achieve the main goals and constantly encourage them to create campaigns for specifics dates and seasons. I had to make 60 calls daily and gain prospects for the end of the week. I had to use CRM tools such as Jira and Sugar to organise my daily tasks.

LATAM Airlines. August 2015 – December 2016 (1 year and 5 months) Customer Service Agent

At the Ezeiza International Airport, in Buenos Aires, I carried out migratory tasks, embarking / disembarking, administrative tasks and reservations for GDS Amadeus and Sabre systems. In addition, as a Passenger Service Agent, I was in charge of receiving clients at the airport, including corporate groups and assistance for passengers in business class categories, performing their check-in and subsequent boarding, giving them their flight information in a clear manner: timely, guiding them in an agile and safe way in the information of their gate and time of departure. Bachelor in Tourism and Management. Complete. International mobility scholarship. Selected among 1500 Argentinian students from the National University of San Martín. 10.2017 / 03.2018/ Universidad de Málaga (UMA), Spain. ACHIEVEMENTS

I have been given a scholarship to

study abroad, at Malaga

University, Spain, for a semester,

in the Erasmus program.

I had the opportunity to travel to

36 countries worldwide.

Contact this candidate