H.NO. **, PEACE ROAD BYE LANE, LALPUR, RANCHI-****01

Phone +91-995*******

E-mail: adm5ah@r.postjobfree.com

VIVEK AGARWAL

OBJECTIVE

To achieve continuous career progression and personal development by working in a learning environment that offers exposure and opportunity where I can contribute highly to the growth of the organization and can enrich my experience.

PROFESSIONAL EXPEREINCE

Working in Nimbus BPO (An Undertaking of Nimbus Adcom Pvt. Ltd.)

As a Process Executive (since 01st Oct.2020):

Responsible for selling, counseling and customer service for India's largest online B2B marketplace “IndiaMART InterMESH Ltd” over the phone, email and chat.

Consistently performed effective outbound/inbound sales calls on a daily basis in line with targets provided.

Made good commercial judgements and take quick decisions in line with company guidelines.

Take ownership of customer issues & take immediate action to provide a quality service.

Awarded as “Spark Of The Month” as Process Executive.

Proven track record of delivering exceptional sales results and increase in growth in customer accounts.

Promoted as a Quality Analyst (since 26th Dec.2020):

Responsible for assurance of quality service delivery to the client and its customers.

Responsible to arrange for the checklist of special requirements in customers' profile, control possible defects & functions in their profile.

Responsible for Time Management, Problem-solving, Multitasking, Attention to detail.

Responsible for implementing a detailed plan to achieve results with errors being fixed.

Responsible to ensure whether the plan is appropriate considering its performance, reliability, functionality and compatibility.

Possess knowledge of quality assurance testing tools.

Responsible for Written & Verbal Communication to the team as well as customers.

Ability to work as a team by maintaining co-ordination with the Sales & Production team.

Worked in ‘THE BEST’ Restaurant as a Head Cashier & Operations Manager

(28 Nov. 2016 - 31 Oct. 2019):

Billing & Accounting, managing Cash Registers, Banking Activities, Payments & Receipts & create reports at the end of the shift to ensure accurate accounting of all transactions, take & confirm reservations/orders on phone, email, mobile-apps, provide expert customer service to both internal & external customers.

Assist with all HR functions like Payroll Management & distribution of salary, oversee working time registration & reporting working time, ensure employees records & documents are accurately maintained, provide support in professional development & onboarding of newcomers, provide support to management team about performance management & employee relations matters, train junior resources to improve their services on a continuous basis.

Play as the main point of contact for all managers & M.D., Assist with the development of internal processes & procedures & provide input to ensure optimal service to the organization & its maintenance, perform other duties & special projects as requested by the management.

Worked in INDUSIND BANK as Associate Sales Manager (04 Apr. 2016-24 Nov. 2016):

CA/SA & Mutual Funds sales, generate leads for LI, Health Insurance & other products.

Acquiring new customers for the bank & full completion of their KYC process.

Worked in ADITYA BIRLA MONEY LTD. as an Equity & Derivatives Dealer in stock markets (30 Nov. 2011-13 Feb. 2013):

Dealing with investors & HNIs, punch orders on behalf of them on Equity Cash, Equity Derivatives, Currency Derivatives & Commodity Derivatives terminals.

Research on stock markets & share with the investors & HNIs.

Worked in MICROSEC CAPITAL LTD. as an Equity & Derivatives Dealer in stock markets (10 March 2011-14 Oct. 2011):

Dealing with investors, punch orders on behalf of them on Equity Cash, Equity Derivatives & Commodity Derivatives terminals.

Research on stock markets & share with the investors.

Acquiring new investors & completion of their KYC process.

Worked in RELIGARE SECURITIES LTD. as an Equity & Commodity Derivatives Dealer in stock markets (05 Nov. 2009-16 Nov. 2010):

Punch orders on behalf of investors on Equity & Commodity Derivatives terminal, share market research on stock markets from research team with the investors.

Re-Activation of Dormant/Inactive investors & full completion of their KYC process.

Worked in MLA Capital & Financial Services as Back Office Manager & Equity Dealer in stock markets (Mar 2004 - March 2008):

Manage Accounts Section & Back Office, scan & verify Depository Cheques & uploading through FTP, Bank Reconciliation, helping the customers with their ledgers.

Managing the Front Office & Administrative duties including drafting letters & emails, fax & other office duties.

Entry of New Application forms through Foxpro, Oracle & Tech Excel (CRM) software with full completion of KYC & uploading through FTP.

Punch orders on behalf of investors on Equity terminals like NEAT, ODIN etc.

PROFESSIONAL SKILLS

Constant achiever in terms of Performance, Discipline & Attendance.

Excellent communication and interpersonal skills with the ability to interact with many types of personalities.

Skilled to manage Quality service by taking ownership of customer issues & taking immediate action, HR functions, Payroll, train and manage staff to the highest standards of customer service, ensuring increased customer satisfaction and helping with increasing sales with best customer service & all Operations work.

Skilled in Digital Marketing, Tele-Sales, KYC norms, Cash Counter Activities, Cash Registers, Banking Activities & Accounting.

Well versed with Outbound/Inbound sales calls, Billing, Accounting & BRS, Private Banking, Financial Products like CA/SA, Mutual Funds, SIP, Stock Markets and software (like WEB-ERP, MARG, NEAT, ODIN, SAP, ORACLE, Tally etc.) & FTP related to them.

Ability to work efficiently under pressure & towards strict deadlines, without losing focus on goals, accuracy or quality of work.

Fast learner, effective team worker, excellent managerial skills, good communication and listening skill, creative, hard working, honest, punctual, committed & dedicated to job, loyal, try to complete my project on time and learn new things easily and quickly.

A keen planner & implementer with demonstrated abilities in devising marketing activities and accelerating the business growth.

Proficient in implementing competitive marketing strategies and contributing towards enhancing market penetration, business volumes and growth.

An effective communicator with excellent relationship building, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.

Possesses inter-personal and strong analytical skills with exposure of working in computerized environment.

PROFESSIONAL ACHIEVEMENTS

13 Years of experience in different roles in my career like Quality Analyst & Process Executive in BPO, Advisor in Stock Markets & Banking Domain, Head Cashier & Operations-cum-Payroll Manager in one of the best Restaurants in Ranchi.

Awarded as “Spark Of The Month” as Process Executive in BPO.

Provided the highest level of prompt & friendly customer service.

Increased sales by up-selling activities & Focusing on high revenue with low costing.

Followed appropriate procedures for KYC rules, Accurate Accounting & Cash handling which reduced the chances of errors considerably.

The Greatest achievements in my life are the learning which I accumulated over the span of my career. They always inspire me to do better.

Experience of working in various fields which makes it easy for me to enlighten a company.

Experience which I have gained in my professional career and harmonious relationship with my subordinates, colleagues and my seniors.

TECHNICAL SKILLS

Diploma in Computer Application, Computer Hardware & Computer Handling.

Microsoft Office tools 2010 – Word, Excel, Google Sheets, Access, Power Point Presentations.

Digital Marketing & Payroll Management.

Tally ERP9 with GST, SAP (FI-CO, MM, SD, Integration, Tables & Queries), Web ERP.

CERTIFICATION

NCFM (NSE’s Certification in Financial Markets) in Capital Market (Dealers) Module & Derivatives Market (Dealers) Module.

NISM (National Institute of Securities Markets) in Series-I: Currency Derivatives Certification Module & Series-V-A: Mutual Fund Distributors Certification Examination.

Certification in Life Insurance from Insurance Institute of India.

ACADEMIC DETAILS

Examination

University/Board

Year of Passing

Percentage

SSC

CBSE

2003

60.60

I.COM

JAC

2005

53.88

B.COM

(Account Honours)

Ranchi University

2009

62.63

Pursued a six-month course for IBPS competitive exams in 2013 from Sachdeva Institute, Ranchi.

PERSONAL DETAILS

Father’s name : Mr. VINOD AGARWAL

Date of birth : 14thJanuary, 1987

Languages Known : English, Hindi and Marwari.

Marital Status : Unmarried.

INTERESTS & HOBBIES

Research on Financial Markets and Banking, solving problems of people analytically and creatively, brainstorming to improve my skills.

Listening to Music, Watching Movies, Internet Surfing.

DECLARATION

I am self-assured of my ability to work in team with commitment and dedication. I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

Place: Ranchi VIVEK AGARWAL

Contact this candidate