Community Liaison Project Officer

CURRICULUM VITAE

Tashatha Patella, Mr

Mobile: +267-******** Email: ***************@*****.***

LinkedIn: linkedin.com/in/tashatha-patella-aaa8bb167 OPERATIONAL COMPETENCIES

Project Management, Analytical skills, Auditing, Team coordination, Problem-solving skills, Communication skills, Commercial Awareness, Financial Management, Business Operational Efficiency, Business Strategy Development, Contract Management, People relationship, Microsoft Office Applications: Word, Power Point, Excel, Outlook, Computer Systems, Leadership Skills, Risk Management,

TECHNICAL COMPETENCIES

● Relationships – Have the ability to build and maintain relationships with external stakeholders and internal cross-functional team members (services, sales, support, product development, etc.).

● Project management - I am an effective Project Manager who is able to handle multiple complex projects.

● Customer Experience Strategies I am able to identify improvement opportunities and develop innovative Customer service strategies to increase customer satisfaction, loyalty and retention.

● Data-driven – I have the ability to collect customer data from different sources (surveys, mapping customer journeys, to analyse it using analytics tools and to convert data into insights to identify opportunities.

● Performance Measurement (Metrics) - I have the ability to define key success metrics, set performance goals, and continually monitor key performance indicators for improvement.

● Software Knowledge – I have experience using office applications and other software related to the position

PERSONAL DETAILS

Nationality: Motswana

National Identity No: 717519425

Languages: English, Setswana

Work Experience (Years) 2 years

Age: 24

PROFILE

I am a seasoned Bachelor of Arts (Economics & Accounting) Graduate with strong business acumen leveraging over 2 years of experience working for different organisations in the financial 1 Page

services. I am also well versed with implementing profound transformation of business and organizational activities, processes, competencies and models to fully leverage on the opportunities presented by today’s dynamic world of work. My experience entails key performance areas such as Change Management, Finance, Risk Management, Transformation & Culture, Business Intelligence and Leadership, Project Management, Business Strategy Development and Implementation, People Management, Training & Development, Performance Management and coaching others for success. I proved to be an experienced professional who demonstrates outstanding people skills to manage personnel and ensure that all business goals are delivered. I have experience in managing and coordinating key projects where some of my roles included meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, campaign analysis, and tracking/ monitoring procedures. EDUCATION

Certificate of Proficiency (Short Term Insurance) March 2021- Ongoing Insurance Academy Botswana

Post Graduate Diploma In Advanced Taxation September 2020 - Ongoing Botswana Accountancy College

Bachelor Of Arts(Accounting & Economics) August 2015 – May 2019 University of Botswana

WORK EXPERIENCE

External Auditor Oct 2019 - March 2020

Ernst & Young

Manage and Coordinate

● Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations

● Determine internal audit scope and develop annual plans. Obtain, analyse and evaluate accounting documentation, previous reports, data, flowcharts etc

● Prepare and present reports that reflect audit’s results and document process

● Act as an objective source of independent advice to ensure validity, legality and goal achievement. Identify loopholes and recommend risk aversion measures and cost savings

● Maintain open communication with management and the audit committee. Document process and prepare audit findings memorandum. Conduct follow up audits to monitor management’s interventions

● Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards 1 Page

Organisational Effectiveness & Culture

● Ensure the inclusion of all colleagues, regardless of background or circumstances.

● Support management in identifying resolutions for control issues identified.

● Contribute to the attraction of the best people through their role in the recruitment process.

● Manage audit teams on a day to day basis, working to ensure that audits progress as planned, as regards scope, budget and timetable.

● Scope audit assignments including preparation of the scoping document.

● Manage audit work to ensure that relevant risks and controls have been identified and appropriately assessed.

● Write high quality observations and audit reports (with input from the audit team). Strategic Thinking and Innovation

● Support management in the design, planning and launch of all new initiatives and projects. Work with your team to brainstorm new and innovative strategies.

● Measure and report performance of all campaigns, and assess against goals (ROI and KPIs)

● Identify trends and insights, and optimize spend and performance based on the insights Capacity Building

● Develops department operational requirements by scheduling and assigning employees and following up on work results.

● Maintains team results by counseling, training and disciplining employees; and planning, monitoring, and appraising job results.

● Develops team by providing information, educational opportunities, and experiential growth opportunities

Culture and Transformation

● Help develop and implement a culture framework that guides the entrenchment and support of programs that promote and drive a high-performance culture

● Help develop and ensure implementation of communication strategies that deal with issues of stakeholder involvement and participation in transformation issues

● Actively participate in organisational restructuring and / realignment initiatives and formulate the necessary plans to achieve this.

● Ensure implementation of interventions that address uncertainty, apprehension, non-productivity and other such discomforts caused by a change initiative within an organization

Accountant August 2020 - May 2021

SWCTP

Manage & Coordinate

● Examining bank statements and reconciling them with general ledger entries. Examining expenses submitted by employees

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● Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable

● Creating company financial reports with the above information included. Analysing data collected in order to determine the state of the company’s financial health

● Analysing data to understand where the company is generating and losing revenue. Examining the proficiency of the software programs used to organise data

● Generating financial reports that display the company’s profits, equity and cash flow Operational Effectiveness

● Developing business management goals and objectives that tend to growth and prosperity

● Designing and implementing business plans and strategies to promote the attainment of goals

● Ensuring that the company has the adequate and suitable resources to complete its activities

People Management

● People and Resource management aiding in reduction of organizational costs and increased level of performance

● Organize and coordinate operations in ways that ensure maximum productivity

● Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness

Sustainable Work Environment

● Implementation of Water Demand Management policies for sustainable water supply

● Promoting a safe work environment by ensuring compliance of staff to HSE standards and regulatory requirements

● Support the development of OHS policies and programs. Advise and instruct on various safety-related topics (noise levels, use of machinery etc.) Budgetary Control

● Aid management decision making through critical analysis of operational statistics and Reports. Budget preparation and cost control

OTHER RESPONSIBILITIES

Project Officer – University Of Botswana Economics Society (April 2017 – August 2019) Manage & Coordinate

● Maintains broad oversight of all activities relating to the relationship between the University and its community – students, staff, faculty, and local residents.

● Work with members of the Office of Student Affairs, the School Community Liaison, and others to improve the lives of students by helping to create opportunities for socialization, exercise, and service with the UB Community.

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● Manage the planning and preparation of all events and extra-curricular activities hosted by UB Economics Society. Also responsible for meeting regularly with members and overseeing society related events, including venue selection, budget allocation, and date-setting.

Project Management

● Responsible for all aspects of projects, including meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, campaign analysis, and tracking/ monitoring procedures

● Establish and articulate project scope, strategy, and objectives to internal clients, production team and key leadership

REFEREES

Freeborn Mukozho – Audit Manager, Ernst & Young, Tel: +267-********, Email: ********.*******@**.**.***

Bakani Masuku – Financial Accounting Lecturer, Botswana Accountancy College, Tel: +267-********* Email:*********@*****.***

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