ROGERS BAGUMA

Kampala, UG +256********* adm57z@r.postjobfree.com linkedin.com/in/rogers-baguma-sli5m EXPERIENCE

NUMIDA TECHNOLOGIES. – Kampala, Uganda

Junior Product Analyst Sep 2019 – Present

● Helped automate the lending process for the repeat loans freeing up more time for our CRO’s hence doubling the number of clients each officer handles.

● Designed training and onboarding manuals for new customers hence reducing friction during the onboarding process and a 30% decrease in the drop off rate.

● Helped guide the company's future product development to maximise ease of use for clients with product insights and ideas learned from the field.

● Help to test out new products that the company is developing booths client-facing and internally as for the company to improve processes.

● Synthesised feedback from existing clients to help prioritise which features we build next. Methodically used qualitative and quantitative observations to develop better products

● Built queries for informative business decisions. MTN – Kampala, Uganda

Customer Support Jan 2018 – Jul 2018

● Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention.

● Demonstrated professional etiquette and manners, improving 30% positive feedback immediately.

● Frequently set up training materials, therefore, grew the effectiveness of the customer service department by 20%.

● Resolved an average of 50 inquiries per day.

OPPORTUNITY BANK UGANDA LTD. – KAMPALA, UGANDA

Credit Officer July 2017 – Dec 2017

● Maintained a relationship with several clients of the organisation.

● Trained clients in different economic and financial training offered at the bank.

● Assessed over 200 client’s businesses and collateral and recommend disbursement

● Monitored different clients to make sure they use the funds appropriately for the intended purpose. EDUCATION

MAKERERE UNIVERSITY – Kampala, Uganda May 2012 – Jan 2016 Bachelor of Agri-business Management

KYAMBOGO COLLEGE SCHOOL – Kampala, Uganda May 2010 – Jan 2011 Uganda Advanced Certificate of Education

KITANTE HILL SCHOOL – Kampala, Uganda May 2006 – Jan 2009 Uganda Certificate of Education

ADDITIONAL

Technical: SQL, Python (Django & Flask), HTML/CSS, Google Cloud Platform(GCP), Docker, Kubernetes. Languages: Fluent in English, Luganda; Conversational Proficiency in Kiswahili. Certifications & Training: Google Cloud Platform

Github: Github side projets

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