James J. Stadelman II

** ******* ***** *** *** • New York, NY 10280 • Mobile 631-***-****

adm4yf@r.postjobfree.com

PROFILE IT Professional with 31 years of experience in banking, insurance, financial services, and systems management. Specialist in Metrics, Incident - Problem Management, and Service Management seeks a senior position offering executive potential.

SUMMARY OF QUALIFICATIONS

Senior Systems Manager with ITIL Foundation Certification

Broad-based experience in operations resource management, service level management, technology services, help desk services, asset disposition and procurement

Expertise in driving continuous IT improvements by initiating corrective actions through RCA/RRT and the post-implementation review process

Proven ability to achieve cost savings through financial analysis and negotiation

Proficient in performance metrics for effective incident and problem management

BUSINESS HISTORY

MUFG, Jersey City, NJ 2019-present

Operations Technology for the AMERICAS

Vice President –Problem Manager (02/19-present)

Lead all aspects of production issues, such as facilitating meetings, critical issue, notification, and resolution.

Produce weekly, monthly, and annual Incident/Problem Management analysis reporting for Senior Management.

Analyze data from diverse sources to find opportunities for incident prevention and reduction.

Engage on ITSM projects and any related initiatives with little to no supervision.

Prioritize with business partners and ensure the most critical incidents are addressed timely and successfully.

Hosts Problem Review calls to analyze root cause and action plan towards preventing problem recurrence.

Create yearly, quarterly, monthly, weekly, daily, and ad-hoc reporting for varies levels of management.

Drives complex technical problems where analysis of situation requires in-depth evaluation and technical knowledge of all areas driving restoration of service with support teams.

Conducts QA around Problem Management validation of known error resolution and final validation, protecting the production environment.

Leads the life cycle of all Problem records from Incident to root cause investigation. Being responsible for the process of seeing this through to permanent problem resolution and closure.

Partners with Service Delivery and Application Support teams to collaborate on Continuous Improvement efforts and drive stability on Production environment.

Possess project delivery skills and experience working directly with partners, customers, and clients.

MOODY’S, New York, NY 2013-2019

MOODY’S INFORMATION TECHNOLOGY

Assistant Vice President – Infrastructure Incident / Problem Manager (11/13-present)

Providing availability management services for critical incidents in the infrastructure space.

•Provide leadership in escalations of unplanned service interruptions from customers and internal IT

•Work with appropriate teams to trigger Problem Management process where applicable

•Escalate significant unresolved resiliency/stability issues to management

•Perform Root Cause Analysis review for outages of mission critical applications and systems

•Contribute to the Incident/Problem Management Service Improvement Stream of the Service Transformation Program to continually improve process as well as metrics

•Work collaboratively with Vendor Partners, Development/Product Managers, Production Support/Application Support Teams, Infrastructure Engineering teams, and users to ensure the execution of effective incident/problem management activities.

James J. Stadelman II

BUSINESS HISTORY (Continued)

GUARDIAN LIFE INSURANCE COMPANY, New York, NY 2006-2013

Situation Manager – Problem Management (4/09-11/13)

Drive continuous IT improvement in tools and process within all IT platforms. Proactively identify problem areas to initiate corrective actions. Chair of the corporate-wide IT Elite Recognition Committee.

Performance Analyst – Service Management (8/06-4/09)

Supported organizational initiatives through key performance metrics across IT and business application teams. Managed Operational & Service Level Agreement process across IT and LOB areas.

JPMORGANCHASE, New York, NY 2005-2006

Associate – Service Level Management (1/05-8/06)

Created a new and innovative Service Level Agreement process to measure effectiveness performance of infrastructure for various lines of businesses. ITIL Foundation Certified (2005).

IBM CORPORATION, New York, NY 2003-2005

Senior Systems Manager – Service Delivery & Integration (4/03-1/05)

Team Leader of Service Delivery & Integration Organizational Performance area for JPMorganChase account. Utilized instrument, metric, and competency models to develop effective method of assessing operational and organizational efficiency.

JPMORGANCHASE, New York, NY 1990-2003

Vice President, Business Management Office (12/02-4/03)

Provided world-class governance, administration, and finance oversight for Business-as-Usual projects for Global Computing Services (GCS) and its various business partners. As Project Manager on RFP for Outplacement Services, redefined service level structures and analyzed multiple platforms to facilitate corporate re-engineering (8/01-12/02).

Vice President, Service Analyst (10/98-12/02)

Developed Service Level Agreements between lines of Business and Corporate Technology Group.

Desktop Asset Disposition Manager (5/97-10/98)

Managed a staff disposing of bank-wide PCs for redeployment, retirement, or donation to charitable organizations. Authorized donation of 3,100 PCS worth $1.2 MM to charities in 1997, receiving company All Star Award.

Global Software License Manager (10/96-10/98)

Tracked global licensing of bank-wide software inventories to comply with contracts.

Procurement Specialist/Coordinator (10/92-10/96)

Purchased and leased $75 MM in mainframe and PC equipment, training internal staff on software applications.

EDUCATION ADELPHI UNIVERSITY NASSAU COMMUNITY COLLEGE

B.B.A., Management and Finance (1991) A.S., Business Administration (1987)

SKILLS/SYSTEMS Microsoft Office Suite Windows 10 Serena TeamTrack

Windows Service Now Lotus Notes

MS Outlook Primavera CA Clarity

ITIL Certification

REFERENCES Available upon request

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