Section Leader Office Clerical
Resume:
Mary-Agnes M. Falaula
Eagle Mountain, UT 84005
385-***-**** • ****.*******@*****.***
EDUCATION
Utah Valley University-School of Business Orem, UT
Bachelor of Science in Accountancy - 12/2018
Section leader for Culture Envoy, Investing Banking Club; Member of Finance Society Club and UVU Student Association Club Committee
American Samoa Community College AA Degree 12/2012
PROFESSIONAL EXPERIENCE:
Wells Fargo Bank 11/03/2017- Present
Service Manager
Coaching Team Members to meet their goals
Providing customer service
Fraud and Loss Prevention
Beech-Tree Lab Partner 07/2016- 10/30/2017
Lab Assistant/Front Office Patient Service
Responsible for day to day management of front office including scheduling appointments, patient registration, cashiering functions, and answering phone calls.
Enters patient information (including demographic, insurance, and financial information) into appropriate computer systems.
Completes required patient paperwork and checks that patient charts are prepared for visits and available to clinical staff.
Collects payments to account and co-payments
Office clerical duties: Schedules patient visits and maintains provider schedules.
Answer phones, filing, scanning, and organization of the front office supplies/materials
Marriott Hotel-Provo 05/2015 – 07/2016
Guest Service Representative
Register guests into the hotel in a prompt and courteous manner
Respond quickly to guest requests for complaints in a friendly manner
Completes daily paperwork to include cashing out, documenting all adjustments
Provides professional image at all times through appearance
Processes guest charges voucher and credit card voucher
Prepares a summary of cash, check and credit card activities
Discovery Academy 11/2014 -05/2015
Youth Mentor
Provides a safe and secure environment for both students and staff through visual supervision of the students.
Acts as a resource and guide
Creates a results-oriented environment by assisting and tutoring math to the youth
Motivates, empowers, inspires students
Help student’s responsibility participating in daily chores while ensuring their safety
VOLUNTEER
The Church of Jesus Christ of Latter-day Saints San Francisco, CA
Volunteer Representative 05/2013 – 11/2014
Established and executed the goals and standards for individuals and teams
Created and directed presentations, conferences, and programs focused on effective instruction, education and service
Engaged leadership, training, logistics, reporting and materials acquisitions for missionaries and other volunteers
Developed leadership, teaching personal and communication skills with a work schedule of 90+ hours/week
SKILLS & INTERESTS
Section Leader for University of Utah Multi-cultural group
Polynesian performer
Bilingual: Excellent verbal and written communication skills in the English and Samoan language
References available upon requests
Contact this candidate