Mary-Agnes M. Falaula

**** * ******** ******

Eagle Mountain, UT 84005

385-***-**** • adm4yd@r.postjobfree.com

EDUCATION

Utah Valley University-School of Business Orem, UT

Bachelor of Science in Accountancy - 12/2018

Section leader for Culture Envoy, Investing Banking Club; Member of Finance Society Club and UVU Student Association Club Committee

American Samoa Community College AA Degree 12/2012

PROFESSIONAL EXPERIENCE:

Wells Fargo Bank 11/03/2017- Present

Service Manager

Coaching Team Members to meet their goals

Providing customer service

Fraud and Loss Prevention

Beech-Tree Lab Partner 07/2016- 10/30/2017

Lab Assistant/Front Office Patient Service

Responsible for day to day management of front office including scheduling appointments, patient registration, cashiering functions, and answering phone calls.

Enters patient information (including demographic, insurance, and financial information) into appropriate computer systems.

Completes required patient paperwork and checks that patient charts are prepared for visits and available to clinical staff.

Collects payments to account and co-payments

Office clerical duties: Schedules patient visits and maintains provider schedules.

Answer phones, filing, scanning, and organization of the front office supplies/materials

Marriott Hotel-Provo 05/2015 – 07/2016

Guest Service Representative

Register guests into the hotel in a prompt and courteous manner

Respond quickly to guest requests for complaints in a friendly manner

Completes daily paperwork to include cashing out, documenting all adjustments

Provides professional image at all times through appearance

Processes guest charges voucher and credit card voucher

Prepares a summary of cash, check and credit card activities

Discovery Academy 11/2014 -05/2015

Youth Mentor

Provides a safe and secure environment for both students and staff through visual supervision of the students.

Acts as a resource and guide

Creates a results-oriented environment by assisting and tutoring math to the youth

Motivates, empowers, inspires students

Help student’s responsibility participating in daily chores while ensuring their safety

VOLUNTEER

The Church of Jesus Christ of Latter-day Saints San Francisco, CA

Volunteer Representative 05/2013 – 11/2014

Established and executed the goals and standards for individuals and teams

Created and directed presentations, conferences, and programs focused on effective instruction, education and service

Engaged leadership, training, logistics, reporting and materials acquisitions for missionaries and other volunteers

Developed leadership, teaching personal and communication skills with a work schedule of 90+ hours/week

SKILLS & INTERESTS

Section Leader for University of Utah Multi-cultural group

Polynesian performer

Bilingual: Excellent verbal and written communication skills in the English and Samoan language

References available upon requests

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