Marie Gratton

Home office appointment setting

Plainville, CT 06062

adm4x0@r.postjobfree.com

860-***-****

I can work in the United States. I am a American citizen. I am ready to work.

Authorized to work in the US for any employer

Work Experience

Telemarketing/appointment setting

My home office. - Plainville, CT

August 2012 to Present

Calling on clients that are going on medicare. setting appointments for the agents.

Customer Service Representative

Raytel medical corporation - Windsor, CT

January 2002 to August 2012

I was in medical billing/collections in the radiology call center. Inbound and outbound calls with patients, insurance companies, institutions, doctor

offices. I was also supervisor in the call center. Department was sold to a Euro company.

Accounts Receivable Specialist

BBI laboratories - New Britain, CT

November 1997 to December 2001

Accounts receivable collector calling on hospitals and institutions, patients, doctor offices. Company was sold to a california company.

Education

Associate in Business/Insurance

Central Connecticut State University - New Britain, CT High school diploma in Business

New Britain High School - New Birtain, Ct

Skills

• Telephone Skills, customer service, accounts receivables (10+ years)

• Customer Service

• Medical Office Experience (10+ years)

• Typing

• Microsoft Office

• Marketing

• Telemarketing

• Microsoft Outlook

• Cold Calling

• Outbound Sales

• Intake Experience (10+ years)

• Sales Experience (10+ years)

• Computer Literacy (10+ years)

• Negotiation

• Medical Collection

• Medical Billing

• Insurance Sales

• 10 Key Data Entry

• Inside Sales

• CPT Coding

• Outside Sales

• Upselling

• Insurance Verification

• Medical Terminology

• ICD-9

• Medical Scheduling

• Medical Coding

• Phone Etiquette

• English

• Medical Records

• QuickBooks

• Salesforce

• EMR Systems

• Sales Experience

• Microsoft Powerpoint

• ICD-10

• HIPAA

• Training & Development

• Microsoft Excel

• Microsoft Word

• Quality Assurance

• Laboratory Experience

• Anatomy Knowledge

• Sales

• Basic Math

• Physiology Knowledge

Awards

John Hancock million dollar award

August 1983

Award for insurance sales.

Certifications and Licenses

Driver's License

Assessments

Attention to Detail — Completed

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Verbal Communication — Familiar

December 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar

Customer Focus & Orientation — Familiar

January 2020

Responding to customer situations with sensitivity Full results: Familiar

Call Center Customer Service — Completed

March 2020

Applying customer service skills in a call center setting. Full results: Completed

CRM Skills with Salesforce — Completed

March 2020

Knowledge of Salesforce objects, fields, and processes. Full results: Completed

Verbal Communication — Familiar

May 2020

Speaking clearly, correctly, and concisely

Full results: Familiar

Sales Skills — Familiar

August 2020

Influencing and negotiating with customers

Full results: Familiar

Supervisory skills: Interpersonal skills — Familiar August 2020

Fostering a collaborative environment and conducting difficult conversations Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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