IT Manager- all computers based hardware/software

*** ********* **. ****** * Aguiniga home:650-***-****

S. San Francisco, California 94080 ******@*******.***

To obtain a position that will enable me to use my strong organizational skills and utilize my many years of experience in various IT fields or a new opportunity that my skill set might come in handy in whatever position I’m considered for.

Talented, customer-oriented problem solver with 20+ years’ experience identifying and resolving complex hardware and software issues for end-users, system administrators, and programmers. Expertise in installing, configuring, and troubleshooting client/server networks. Comfortable with high-profile projects involving developer collaboration, direct customer contact, and multiple-location support. Fast and eager learner.

Networking: Voip, QNAP, VM ware, LANs, WANs, TCP/IP, client/server networking, analysis at the packet level using network analyzers, firewall/proxy servers, IIS and some Apache web servers.

Software: iOS, VM ware, SQL Server 2008, Microsoft Networks Sniffer Pro, Etherpeek, Ethereal, Microsoft Office,/Outlook, Lotus Notes, Oracle (installing and configuring), SQL scripts (modifying) and familiar with some SQL database’s including Oracle 8I, Thoroughbred 8.0

Hardware: Promise, QNAP, VM ware, QNAP/NAS, Apple Extreme, Ubiquiti, Promise VTRAK SAN, ZUND G3, SCSI, IDE, MF/M, and ESDI systems, XT – Pentium boards, hard drives, IRQ and DMA conflicts, Canon plotters

Systems: Gmail Admin, ESX VM Ware,Windows 2012, Windows 2008, Mac iOS, UNIX (basic), Ring Central

Protocols: TCP/IP, HTTP, RPC, SSL, DNS, iSCSI

Scripting: Javascript (editing)

WORK EXPERIENCE.

10/12/2020 Allied Universal Security San Francisco, CA

02/12/2021 Security Guard

09/20/2019 GAT Airlines SFO _ San Francisco, CA

12/20/2019 Ramp Agent

03/03/2008-

09/09/2019 BarkerBlue Digital Imaging San Mateo, CA

IT Manager

Was responsible for planning, installing and maintaining all the company’s application. Including their main app called DFS, which was a document managed web/SQL, based system, that provided customers access to web portals for access through their iDevice or PC.

Responsibilities included;

Maintained and supported In house VoIP phone system through Ring Central

Setup nightly backup on all applications using Syncovery software

In house desk support for all departments

Maintained and trouble shot network using Cisco ASDM software

Main point of contact for company iPhones/iPads using both ATT and Verizon.

Server/software application updates and new VM Ware installs on various OSs

Evaluated PC upgrade’s and replacement of outdated equipment and peripherals

Maintained and supported specialized production printing equipment necessary for day to day operations

10/98 - SmartForce, Inc./Skillsoft/Open Text Redwood City, CA

01/03 Senior Technical Support Specialist

Support entire Smartforce product line via phone and email, including web- and LAN-based deployment systems installation, client-level installation, and hosted web environments, in all Windows type OS, Mac 9/10, and some UNIX environments.

Counsel customers on installation, configuration, firewall/system requirements, web server setup and authorization (NTFS), browser setup, player (Java, SmartForce, and HTML) issues, printing problems, and error messages.

Served as Lead Technical Trainer for Webex, My SmartForce, CBTLive, SmartForce Player, various LAN-based products, and Integrating SmartForce Courseware with third-party LMSs.

Provide top-level escalation support for calls involving extreme technical difficulty and/or irate clients.

Perform latency studies using tracerts and other tools to determine problem source and effect a solution.

Resolved SmartForce deployment server issues like Campus and CBTWeb running on other companies servers by monitoring packets, analyzing traces from clients using Sniffer Pro and other network analysis products, and interfacing extensively with Development team.

Created first-level support guidelines, FAQ, and knowledgebase to eliminate unnecessary escalation and created internal technotes on the most common types of errors so that another analyst could use this database and quickly resolve a customer issue.

Did periodical training with new recruits along with current technicians’ to improve there skill sets and was reflected in the number of calls that did not need follow up and were resolved on the first call in.

Planned and coordinated all new system hardware from floor layouts to air conditioning requirements in computer room, including network layout for all incoming data/voice lines.

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EDUCATION

05/89 Associates Degree in Electronics at DeVry Tech. – Chicago, Il

Many other classes/seminars that required certification to use some applications

References available upon request:

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