MISTY RAHM

**** *. ******* **, **** worth, Texas, 76104 682-***-**** adm4sk@r.postjobfree.com

Payroll Administrator with a clear understanding of complex procedures and payroll compliance labor laws and regulations. Looking to bring a reputation for professionalism, integrity, resourcefulness, creativity and competence to an industry- leading tech firm.

Accomplished finance professional with extensive experience leading and planning financial and operational audits. Dedicated to managing, coordinating and facilitating assigned audits.

Highly analytical, deadline-driven [Job Title] able to complete accounting activities with accuracy and speed.

Dynamic and highly qualified Payroll Manager with extensive knowledge of accounting principles, taxation policies and tax procedures. Seeking position motivating a payroll or human resources team at a leading social networking company. Seasoned Credit Control Officer knowledgeable about collections procedures, payment plans and regulatory compliance. Offering [Number] years of experience in financial and customer service positions.

Reliable Payroll Specialist with expertise managing payroll processes and procedures for large, fast-paced companies. Capable of handling multiple tasks and working in collaborative environments. Ready to bring a wealth of great skills to a new organization.

Innovative accounting professional proficient in extracting financial data from various reporting systems and suggesting key operational changes. Enthusiastic professional with a background spent processing multi-state and global payrolls. A hardworking Payroll Specialist focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations. Dynamic and highly qualified Payroll Manager with extensive knowledge of accounting principles, taxation policies and tax procedures. Motivates payroll or human resources teams to strive for performance excellence.

Highly trained payroll professional with experience processing transactions, identifying problems, performing detailed analysis and finding solutions. In-depth knowledge of banking procedures as Payroll Administrator.

Results-oriented Credit Control Officer focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels.

Detail-oriented auditing professional with extensive experience working on complex and high-risk audits. Dedicated to reviewing work papers promptly and validating exceptions and overall feasibility of suggested resolutions.

Reliable Payroll Specialist with expertise managing payroll processes and procedures for large, fast-paced companies. Capable of handling multiple tasks and working in collaborative environments. Ready to bring a wealth of great skills to a new organization.

Astute Manager of Internal Audits possessing sound understanding of business processes, risk and control frameworks and auditing standards. Dedicated to building and maintaining relationships with clients to facilitate auditing processes. Responsible and detail-oriented Manager of Internal Audits well-versed in overseeing weekly audits and ensuring stores operate within state and federal laws. Enthusiastic professional with a background spent processing multi-state and global payrolls.

A hardworking Payroll Specialist focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations. Professional Summary

Certified Public Accountant with extensive experience in full life cycle of general accounting. Experience preparing complex tax returns. Motivated Payroll Manager seeking to lead payroll department at emerging firm. Excellent team-building skills combined with passion for deadline-driven work. Motivated Payroll Manager with experience leading large-scale payroll departments. Excellent team-building skills combined with passion for deadline-driven work. Astute auditing specialist experienced in preparing and reviewing exception summaries and drafting audit reports.

Dedicated Bookkeeper capable of leveraging initiative and resourcefulness to deliver excellence in meeting business objectives.

Recording data

Team management

MS Office

Organization

Math skills

Regulatory compliance

Filing

Problem resolution

Budgets

Team building

Reviewing data

Relationship development

Data entry

Communications

Customer service

Project organization

Operational improvement

Supervision

Business operations

Financial software

Process improvement

2005

High School Diploma Charles Page High School Sand Springs, OK 2008

Diplima Pharmacy technician Career centers of Texas Fort Worth, TX 2009

Diploma Paralegal Studies Penn Foster College Scottsdale, AZ Skills

Education

4/17 to 3/20

Billing And Payroll Specialist/Secretary Stonegate Nursing & Rehab Fort Worth, TX

Adjusted employee tax status along with information regarding withholding. Maintained employee privacy and protected payroll operations by keeping all information confidential.

Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.

Monitored social media and online sources for industry trends. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Managed payroll data entry and processing for 122 employees to comply with predetermined company guidelines.

Responded to employee questions and requests for information in timely and knowledgeable fashion.

Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

Updated employee files with new details such as changes in address or salary levels. Maintained excellent attendance record, consistently arriving to work on time. Drove operational improvements which resulted in savings and improved profit margins.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Processed employee W-9 and I-9 forms and managed benefits and leave time. Maintained employee confidence and protected payroll operations by keeping information confidential.

Work History

8/12 to 7/17

Collections Supervisor Dollar Car Rental Fort Worth, TX Trained

Resolved

Generated status reports, brief books, and IPO pitches. Initiated

Processed payments and applied to customer balances. Aligned all financial activity with GAAP regulations and standards. Assessed clients' financial situations to develop strategic financial planning solutions.

Organized financial analysis, market research and due diligence filings materials for potential investors.

Advised clients on mortgage, education and personal loans. Processed quarterly vault and ATM audits with zero error rate. Acted as central point of contact for both employees and customers on routine credit and collection issues.

Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.

Maintained accuracy when reviewing and reconciling general ledger. Fufilled client requests in accordance with established processes and procedures, providing necessary updates and resolution.

Executed accounts receivable reporting enhancements and reconciliation procedures. Updated customer accounts with interactions, payments and personal information. Generated and mailed updated statements monthly and processed demand letters. Performed financial statement audits of security broker dealers for purposes of SEC/FINRA purposes.

Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

Case to case review with executive

Assisted in the creation of vendor contracts for outside vendors. Supported department staff by performing wide range of clerical and administrative tasks.

Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies. Advised

Reported on and recommended actions related to financial stability of potential clients.

Reconciled debit reports, margin reports and trade settlement reports to reach in- house goals and objectives.

Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.

Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Scheduled employees to provide full coverage of incoming and outgoing calls. Established key procedures for teams preparing documentation, models, and presentations.

Reconciled bank statements to clients' books and prepared financial statements from client documents.

Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.

Identified high priority situations and took the appropriate escalation action, following predefined criteria.

Supplied detailed tax documentation needed to submit accurate corporate returns. Recommended and implemented techniques to improve productivity and cut costs for company.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Accessed credit records to evaluate customer credit histories. Prepared financial and regulatory reports required by laws, regulations or boards of directors.

Coordinated the approval or rejection of lines of credit and commercial, real estate and personal loans.

Investigated and reviewed credit risks and collections. Educated management on strategies for minimizing tax liability. Worked with management to document and offset unusual expense variances in respective areas.

Gathered information and entered data into computer system. Coordinated fixed asset additions and retirements. Collaborated with the compliance department to eliminate procedural errors and margin breaks.

Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.

Received and submitted payments and applied amounts to customer balances. Documented conversations with consumers and research into accounts. Reviewed credit records to evaluate customer histories. Collected member loan payments.

Led and educated investment team on customer relationship management techniques.

Performed field audits on wide variety of clientele using Quick Books System Executed wire transfers, stop payments and account transfers. Translated risk and control processes into day-to-day responsibilities and delegated tasks to the collections team.

Translated risk and control processes into day-to-day responsibilities and delegated tasks to the collections team.

Audited financial services clients, including banks and asset management companies.

Achieve monthly target against projection/allocation Prepared month end closing entries for detailed reporting and recordkeeping. Researched industry competitors and compiled detailed analysis data. Identified needs and provided training to clarify expectations of collections agents. Organized and removed online banking files no longer in use. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Visit the high value case and problematic case with executive Reviewed all tax returns prepared by individual departments before approval. Reached out customers to collect outstanding payments via one-time or negotiated installment methods.

Created member account profiles on organization's online banking program Updated and reconciled accounts payable with purchase orders for accuracy. Met with clients to generate new business and negotiate contracts. Created and distributed updated customer statements. Raised money to complete business development projects such as mergers and company purchases.

Evaluated accounting requirements during discovery meetings with potential clients Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.

Maintained friendly and professional customer interactions. Collaborated extensively with auditors during preliminary and year-end audit processes.

Organized, stocked and maintained the teller window area. Update & deliver the collection & allocation to the team Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Analyzed financial statements and income statements to review company's financial performance.

12/06 to 3/12

Travel Coordinator Supervisor The Ritz-Carlton, Dallas Dallas, TX Maintained thorough and accurate records of transactions. Resolved service-related problems in a timely manner. Reviewed account information and charges with guests during check-out. Updated team members about changes in hotel products, services, pricing and policies.

Collaborated with various team members to ensure guest requests were addressed appropriately and timely.

Maintained client profiles and ensured special requests and reward program information was up-to-date and included in travel planning. Verified and finalized arrangements to deliver smooth and efficient travel for all employees.

Interviewed and qualified clients to determine travel and lodging needs and recommended points of interest to maximize travel experiences. Arranged travel accommodations for groups, couples, executives and special needs clients.

Solicited feedback through questionnaires to evaluate levels of guest satisfaction. Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests.

Developed process improvements and long-term business strategies through analysis of customer feedback.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Reviewed, input and paid invoices for travel-related services. Verified that personal and payment information on guest accounts was accurate and complete.

Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.

Escorted guests to assigned rooms and transported luggage. Verified and finalized arrangements to ensure smooth and efficient travel for all employees.

Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Offered appropriate reservation options based on expected attendees when coordinating events.

Continuously strengthened relationships with international partners through effective communication and active listening.

Provided services efficiently and with high level of accuracy. Greeted and assisted guests by gathering information pertaining to reservations or requests.

Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences. Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives. Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Kept staff passports, visa information and other paperwork current and organized for easy access and use.

Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Complied with company standards while preparing internal, informal and official documentation.

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Answered customer telephone calls promptly and appropriately. Provided clients with literature outlining available services at destinations and transfer points.

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships. Set up domestic and international flights for staff and contractors. Implemented automated office systems, optimizing client and data communications as well as records management.

Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.

Consulted with internal and external clients to assess travel requirements, document needs and discuss options.

Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Greeted and welcomed all hotel guests with a smile. Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Developed departmental objectives, work schedules, budgets and policies. Notified traveling personnel of constraints such as luggage limits and insurance requirements.

Identified and eliminated safety hazards and issues during travel. Arranged hotel accommodations, cars or drivers and all related documentation. Increased customer service ratings through personable service.

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