MISTY MASE

adm4qc@r.postjobfree.com 607-***-**** Elmira, New York

Summary Accomplished Director, offering 7 years’ experience in various healthcare roles, in combining cross- functional competencies in staff management, operations planning, physician/staff recruitment, customer retention and financial management. Expert in boosting revenue, quality, and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels. *Seeking an opportunity to relocate. Experience Director, Practice Administration - Internal Medicine & Geriatrics 06/2019 - Current Guthrie Medical Group Sayre, Pennsylvania

• Managed daily operations by overseeing financials, key performance indicators and employee performance of the Internal Medicine and Geriatrics ambulatory service line. Including large internal medicine clinic, physician residency, and six (6) skilled nursing facilities.

• Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.

• Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.

• Recruitment of providers for Internal Medicine and Geriatrics service lines

• Developed and supervised staff by providing orientation, training, support and direction. Responsible for 35+ FTE's.

Manger, Physician Residency & Recruiter 09/2017 - 06/2019 Arnot Medical Services/Arnot Health Elmira, New York

• Responsible for the administrative duties surrounding 2 medical residency programs within a teaching hospital.

• Work closely with medical residents to ensure they receive the education required by ACGME and maintain current knowledge of accreditation standards.

• Identify and interview potential candidates within all residency programs for attending opportunities when completion of residency.

• Programs responsible for including: General Psychiatry Residency & Endocrinology Fellowship. Front Office & Patient Experience Coordinator 07/2016 - 09/2017 Arnot Medical Services/Arnot Health Elmira, New York

• Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.

• Evaluated employee job performance and motivated staff to improve productivity.

• Analyze Press Ganey Survey data to increase patient experience scores.

• Coordinate patient complaints by taking appropriate steps to ensure issues are resolved in a timely manner and followed up on.

• Scheduled new provider meet & greets including escorting new providers to meet existing providers and build relationships with individuals and organizations within the community as part of community outreach development.

Recruitment and Marketing Assistant 02/2016 - 10/2016 Arnot Medical Services/Arnot Health Elmira, New York

• Scheduling orientation and escorting permanent and locum providers to ensure they receive all the appropriate training when starting.

• Invoices and payments to outside organizations.

• Updated web pages and social media profiles to reflect proactive strategies and engage customers.

• New providers meet & greets escorting new providers to meet existing providers and build relationships with people and organizations within the community.

• Assisting Operations Directors with on boarding of all new providers.

• Recruiting locums and working with locum agencies to fill temporary vacant positions.

• Maintain excel spreadsheet of all locum and recruitment expenses. Administrative Assistant 09/2015 - 02/2016

Arnot Medical Services/Arnot Health Elmira, New York

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

• Managed electronic calendars using Microsoft applications and scheduled meetings, appointments, and conference calls.

• Developed and continuously improved digital filing and document management protocols.

• Support directors and executives in daily functions of operations.

• Coordinated travel arrangements, including ground transportation, flight reservations and lodging. Medical Office Assistant 08/2014 - 09/2015

Arnot Medical Services/Arnot Health Elmira, New York

• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process including vitals.

• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

• Submitted diagnosis and procedure codes for insurance companies.

• Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals, and insurance carriers to ensure swift payment and issue resolution. Education and

Training

MBA: Healthcare Management 01/2020

Southern New Hampshire University Manchester, NH

• Summa Cum Laude GPA - 4.0

• Presidents List Honoree (2018)

• Dean’s List Honoree (2018)

• Member of The National Society of Leadership and Success BBA: Business Administration, Healthcare Management 06/2018 Southern New Hampshire University Manchester, NH

• Summa Cum Laude GPA - 4.0

• Presidents List Honoree (2018, 2017)

• Dean’s List Honoree (2017, 2016)

Associate of Applied Science: Business Administration 01/2011 Corning Community College Corning, NY

Skills • Strong Leadership Skills

• Budgeting/Forecasting

• Recruiting and Hiring

• Proficient in Microsoft Applications

• Good communication Skills

• Works well in fast pace, stressful environment

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