Karizma Whitfield

Memphis, TN 731-***-****

adm4o2@r.postjobfree.com https://www.linkedin.com/in/karizma-whitfield/ SKILLS Account Management, Business Operations, Collaboration, Communication, Quality Assurance, Decision- Making, Leadership, Teamwork, Adaptability, Microsoft Suite, Time-Management, Organization, TerraDotta EXPERIENCE

Operations Associate/Project Coordinator, RR Donnelley 01/2020 – Present

• Lead cross functional projects including resolution initiatives and root cause analysis for the 1.89% increase in quality issues. Implement solutions for different departments to manage the order issues and communicate the plan back to the customers. Update Company KPIs to highlight quality control resulting in a reduced 20% error rate in correlation to quality issues which helped the company maintain its quality standards and good relations with our clients.

• Supervise the training of 3 personnel by providing work procedures, reports, training sessions, programs, and materials: helping the personnel into a new supportive role while task-tracking given assignments. Mitigate any mistakes or misunderstandings between personnel and customers through open discussions and clarification.

• Confer with 6 customer accounts throughout daily stand-up meetings to keep the customer informed on the status of jobs by soliciting additional information from production team on current or upcoming jobs. Ensuring the supply chain and logistics run effectively to drive customer success and a positive customer experience.

• Attain proofs for over 5 clients on a regular basis to review any quality assurance concerns and integrate project briefings and project planning to discuss production flow and status updates of materials such as artwork, color separations, or ink samples. Providing a quality account metric that monitors customer satisfaction after each proof.

• Generate real-time daily, weekly, and monthly account metrics reports through excel and google sheets for clients and internal departments that monitor the trends for client SLAs and material usage through the production batch records. Analyzing the data shows a 10% increase in late ground shipments. Team incorporate a sprint planning process to define company priority and flexed personnel effectively resulting in an 80% weekly decrease in late ground shipments improving customer satisfaction and company client relations. Study Abroad Peer Advisor/Project Management, University of Memphis 7/2018 – 12/2019

• Scheduled and coordinated event planning, new student orientations, class presentations, advising and staff meetings to promote office programs recruiting 10 students per presentation. Oversaw the Study Abroad Office social media platforms increasing their post per day by 40% and attracted 100+ more followers.

• Partnered with the Marketing and Communication Office at the University of Memphis to help prepare the rebranding of 50 programs marketing materials. Successfully launched those materials for the Fall Fair and saw an increase of attendees by 15% from previous year.

• Marketed over 200 programs in 70 countries to 300+ prospective students who wish to study abroad providing information about policies, procedures, financial aid, etc. Conducted one on one advising sessions with university students helping with their application process.

• Served as first point of contact for over 400 international students for advising, request forms and retrieval of international students’ official documentation. Monitoring and updating any given documentation while following the University of Memphis compliance and NDA regulations. Field Operations Intern, ALSAC St. Jude Children’s Research Hospital 1/2017 – 4/2017

• Created prospect list of 100+ local and national businesses to seek funds for research against catastrophic diseases. Categorized each business according to Field Operations department standards. Extended public relations through vendors, volunteers, and community members.

• Attended meetings, conference calls, committee meetings and local events to measure, analyze and communicate progress toward strategic goals for all upcoming events incorporating potential and strategic partnerships to utilize for the year-round fundraising.

• Assisted with event planning and logistics for 4 local and national events working under 2 regional department heads. Interacted with several volunteers providing event specific information while making sure every event was running smoothly.

Education

Google Project Management Certificate Completion date: 6/2021 University of Memphis International Master of Business Administration University of Memphis Bachelor of Business Administration