Rabia Ali

Ph: 773-***-****

Chicago, IL

Visa Status: USA Citizen

●Salesforce Administration Certification(ADM 201)

●Salesforce Certified Platform developer 1

●Microsoft certified for .NET Framework 3.5, ASP.NET Applications (for Visual Studio 2008)

●Microsoft Certified for Office sharepoint server 2007-Application Development

Availability: Immediately

Current Location: MortonGrove, IL

Objective:

To acquire an ever increasingly challenging position in an aggressive, people-oriented organization in the field of software by utilizing my strong technical, analytical, communication skills and my experience and training in database, desktop and internet related applications.

SUMMARY:

●Over Eight years IT experience across various industries, this includes Financial Institutes, Mortgage, Insurance and Retail.

●Over five years of experience in managing and delivering cloud based CRM ( salesforce) Design CRM solutions, Develop CRM solutions,Deploy CRM solutions and integration.

●Strong development knowledge and experience in Service Cloud and Community Cloud.

●Experience in Salesforce Architecture, Design and Development.

●Salesforce Reports & Dashboards.

●Experienced using Salesforce lightning UI, creating lightning apps combining Lightning design system, Lightning App Builder and Lightning Component features.

●Proficient in Salesforce developer toolkit including Apex Classes, Controllers and Triggers & Visualforce,

●Used Visual Code as an IDE, ANT Migration Tool.

●Thorough knowledge of data management, SQL and RDBMS technologies, SOA design principles

●Solid understanding of Visual Code Studio.

●Implemented quality Web, Mobile application as well as Windows based application.

●Hands on technology experience of designing and developing software applications with .NET Framework 3.5 using C#, ASP.NET, MVC, AJAX, JQuery, JQuery mobile ADO.Net and Crystal Reports.

●Applications for IPad, Android tablets and mobiles.

●Extensive experience with Web technologies like ASP.NET, Web Handlers, WCF & Web Services, HTML, XML, JSON, JavaScript, JQuery, AJAX.

●Proficient in Object Oriented Development of applications using .NET Technologies.

●Extensive experience in creating rich content Web-Forms, Web User Controls, Custom Control, Windows Service and Web Service.

●Hands on experience with MS SQL Server 2000/2012 for writing Stored Procedures, Functions, Triggers, Views and Database design

●Experienced working with Agile methodology.

●Experience of working with clients in all aspects of the Software Development Life Cycle (SDLC).

●Experience with DevOps tools Like Jenkins, mavins etc.

●Used Visual Source Safe (VSS), TFS and Tortoise SVN 1.4.4, GitHub for Code Management.

Education:

Masters in business Administration, Pakistan

Bachelors in computer Science, Pakistan

Training:

Got training in Mulesoft Developer level 1.(July 2020)

Got training in Salesforce Admin from Intellipaat Chicago, IL(November’ 2016)

Got training in Salesforce developer from Intellipaat Chicago, IL(December 2016)

Got training in Testing applications using Selenium Chicago, IL ( Jan, 2018)

PlumLogix, Allentown, PA Aug ‘19- Present Lead Salesforce BA

Responsibilities:

●Involved in the continuous deployment process using GitHub and Flosum. Worked with Team members as well as the rest of the company staff in employing agile and scrum practices to improve workflow.Led Sprint reviews and daily Scrum meetings to touch base with the whole team. engaged in experiencing the Sprint(based on two weeks approx.) Planning.

●Involved in giving the LOE to the client and making SOW for them once LOW approved.

●Validating branches and then deployed into UAT after then QA and finally to Prod.

●Maintained and customized salesforce.com scopes such as Users, Roles,Profiles,Groups,Accounts,Contacts,RecordTypes,Sharing rule,Custom Objects,Picklist and page layout customization to support business rules.

●Worked with standard salesforce objects like Accounts, Leads,Cases and Opportunities.

●Gathered requirements from clients and create BRD and CBP documents for the developers.

●Used Jira for time logging and managing projects.

●Involved in the code review process and maintaining code review checklist and making sure we are following the best practices of salesforce coding standards.

●Worked with a client which has different communities maintained in salesforce.

●Using data Loader for migrating the data.

●Worked with conga composer for generating the AFA Feedback report in three languages which are English, French and Spanish.

●Involved in testing as well to ensure that there is more than 75% of test coverage of all test classes.

●Developed another community for the client called Institute community. Worked with LWC for developing new pages.

Environment: Salesforce Sale, Apex, Salesforce.com, Lightning component, VS Studio, Jira, Flosum & Github

Tectonic Chicago, IL Dec ‘17 to May ‘19

Salesforce Consultant(Community Cloud application)

Responsibilities:

Worked on Salesforce Community cloud like how to engage with employees, customers, partners

Leveraged clients existing IT framework/CRM system for better data visibility and system integration.

Responsible for Salesforce development using Lightning, Apex, JavaScript, and other Force.com development tools

Performed customization using Apex and Visualforce.

Planned community rollout framework as four step - cyclic process (Establish, Manage, Engage and measure).

Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.

Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business.

Responsible for all custom code development across our 600-person Salesforce org(Community Cloud)

Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases

Add methods that can be called from Visualforce pages to Controller Extensions.

Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions

Facilitated the creation of test scenarios and test scripts.

Frequent formal and informal client interaction

Used Visual SourceSafe (VSS)\ Team Foundation server (TFS) for software code management.

Worked on CRM tool BlackBaud.(using vb.net, sql server 2008R2).

Managed database systems relating to Blackbaud data flows.

Resolved technical issues in coordination with Blackbaud technical teams.

Environment: Salesforce.com platform, force.com IDE, Salesforce 1, Salesforce Lightning Design Components (SLDC), GIT and JIRA, Integration, workflows and triggers, data loader, Data Import wizard, Mulesoft 3.7.0, web services, custom and standard object, sharing rules, Apex classes, Test cases - unit testing, validation rules, formula fields, Angular JS, Pardot, Bootstrap, Visualforce, SOAP, REST API, Community Cloud.

Dhoop Technologies Feb ‘16- Oct ‘17

Sales/Service cloud implementation Consultant

Sales / Service Cloud implementation, Salesforce Service Cloud, Sales Cloud implementation and Integrations for 360’ View of Data

Worked as onsite Technical Lead handling the Application Development Lifecycle activities

Introduced process improvements using Rally and Agile Sprints to ensure enhanced productivity and 360’ view for performance tracking

Migrated the Salesforce ORG (Internal users, Customer Portal, Partner Portal) to Lightning Experience

Implemented Knowledge Management through automations for agent and customer article needs

Bi-directional integration between Salesforce, UMS, Billing System and Data ware house

Integrated Marketing Cloud with Salesforce for transactional emails

Implemented partner and customer portal using Lightning Communities

Sales Cloud Implementation Project:

Implementation of Live Agent in salesforce and Integration of Live Agent and Pardot with customer web portal, ongoing salesforce customization support for ad-hoc client requests.

Worked as a Solution Architect and Senior Developer in the project

Analysis, design and development of custom solutions using Apex Trigger, Visualforce, Process Flows etc.

Configured Pardot forms and set up automation rules

Configured Live Agent and integrated it with Pardot based external forms

Testing of integrated solution with concurrent customer chats

Environment:

Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud.

Progressive Insurance Cleveland, OH Jan’15 to December ‘15

.Net Developer

PolicyProUI Proteus was developed for progressive insurance to support their business based for their internal working as well as collaboration with partners and franchises.B2B Project.

Responsibilities:

• Involved in the lifecycle of the project starting from Design, development, testing and deployment.

• Active participation in designing of User Interface screens using ASP.Net (Web forms), Win forms using C#. Used various .NET Web and Win forms controls for showing and displaying data.

• Extensive development of ASP.net UI pages using Master pages, AJAX

• Involved in database design and developed of stored procedures, triggers, cursors, views and UDFs for both Sql server 2000/ 2005

• Developed CLR objects in Sql server 2005 and used Sql server Integration services (SSIS).

• Used ADO.net 2.0 extensively for Sql Server 2000/ 2005 access.

• Involved in optimization of database queries, made extensive use of query execution plan, Sql server profiler, index tuning wizard tools in Sql server 2000.

• Extensive implementation of OOP concepts for code reuse in developing business layer, database access layer. Implemented them in designing & developing order, routing and admin modules of the application.

•Designed & developed EDI process for exchange of data with external vendors via web services, flat files and XML files. Make extensive use of XML and XSLT.

•Implemented serialization\ deserialization of objects to persist state of web services.

•Used remoting for developing distributed modules

•Used Visual SourceSafe (VSS)\ Team Foundation server (TFS) for software code management.

• se Team Foundation Server for Update the code and for testing purpose

•Optimized .Net code using Multithreading for parallel processing and GZIP Compression over web services.

•Implemented serialization\ deserialization of objects to persist state of web services.

• Implemented SOA architecture making extensive use of web services

• Extensively Designed reports in Crystal Reports XI R2 for reporting purposes.

• Involved in development of WCF components and XAML with WPF.

Environment: ASP.Net, C#.Net 2.0,3.5, ADO.Net 2.0, Web forms, Win forms, Web Services, SQL Server 2000/ 2005, XML, XSLT, COM, Sql server 2005 CLR Objects, web parts, Master pages, Ajax, VSS, Team Foundation server( TFS), .Net framework 2.0, Visual Studio 2005.

Synnefo Technology Solutions, Schaumburg,IL April ‘13 to Dec ‘14

.Net Developer

Synnefo is a premier technical and business strategy consulting firm dedicated to providing custom-designed, world-class, technology services for the next generation data center. Responsibilities: Exchange Place Admin: I worked on admin tools for Exchange Place that handles all administrative activities like setting up auction parameters, and validation engine to run on buyer’s data for verification. The tool is developed using multi-layered architecture and different layers for UI, service, business and database interactions.

Responsibilities:

• Involved in the lifecycle of the project starting from Design, development, testing and deployment.

• Active participation in designing of User Interface screens using ASP.Net (Web forms) with C# and making enhancements to win forms using VB.net. Used various .NET Web and Win forms controls for showing and displaying data.

• Created test drivers and effectively used and executed using n-unit

• Debugged and fixed existing application that was making use of windows socket programming.

• Extensive development of ASP.net UI pages using Web Parts, Master pages, AJAX • Used DevExpress controls with WinForms and webforms.

• Implemented Globalization and localization. • Involved in database design and developed of stored procedures, triggers, cursors, views and UDFs for both Sql server 2000/ 2005

• Used ADO.net 2.0 extensively for Sql Server 2000/ 2005 access.

• Extensive implementation of OOP concepts and Generics for code reuse in developing business layer, database access layer. Implemented them in designing & developing order, routing and admin modules of the application.

• Extensively Designed reports in Crystal Reports XI R2 for reporting purposes.

• Extensive use of com interop to invoke legacy VB6 code libraries and involved in upgrading VB6 module to .Net

• Maintained and did extensive development on VB6 as well as classical ASP using VB6. • Developed stored procedures, triggers, views and optimized database queries.

• Used SSRS for reporting purposes.

Environment: visual studio 2015, .Net 3.5, ASP, ASP.NET,C# (Web Forms), VB.Net(Winforms),WCF, WPF, TFS, VSS, Ajax, Web Services, SOA, Java Script, IIS 7/7.5, Sql Server 2008R2, Windows XP, VB6 2.0, COM, windows API, XML, XSLT, webparts, master pages, generics, Crystal reports 11, Devexpress controls, Localization and globalization, DTS\ SSIS, SSRS.

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