Curriculum Vitae Laetitia Muller

Basic information:

Full Name: Laetitia Margaret Muller

Date of Birth: 14 May 1984

Identification Number: 840**********

Email Address: adm4f3@r.postjobfree.com

Contact Numbers: +27-84-361-****

Physical Address: 80 Silversands Avenue, Portlands, Mitchells Plain, 7785

Summary

I am a highly motivated and experienced Administrator. An effective team player with exceptional communication and interpersonal skills. My eagerness to learn, make it easy to adapt and achieve the skills required for any task I undertake. My vibrant personality ensures seamless communication with colleagues and peers on all levels. Given the opportunity, I know that I will be an asset to any company for the vacancy applied for. I firmly believe that what you put in is what you out. I am dedicated and hardworking, when I apply myself to tackle a task I do so with 200% commitment. Working overtime is just part of striving towards my goals.

Soft Skills and Abilities

Great communication skills

Leadership skills

Computer skills

Great Team player

Time Management skills

Great administrative skills

Experience

CONFIGURATION ADMINISTRATOR, MILPARK EDUCATION (INTERNAL MOVE)

MAY 2020 - OCTOBER 2020

RESPOSIBILITIES AND ACHIEVEMENTS:

Populated courses pages on Moodle (Student VLE) in order for students to prepare for their final exams.

Successfully uploaded assignments, study material and discussion forums for online courses.

Developed strong interpersonal skills to manage configuration of all new programmes and modules in SAM as per the system checklist, for all programmes across all faculties.

Ensured that all required data is accurately captured and maintained on SAM (Student Administration).

Developed a professional working relationship with all Milpark suppliers, regulatory authorities and 3rd parties due to my good communication skills.

Collaborated with Programme Managers to ensure all deadlines are met for outstanding documents.

Ensured that all relevant staff were continuously trained and provided with the necessary support.

Entrusted to assist the Data & Regulatory Administration coordinator

Ensured that all support data administration, housekeeping functions and all support VLE functions are timeously and accurately configured as well as ensuring that high standards of service delivery are maintained for all students and corporate clients.

REGULATORY ADMINISTRATOR, MILPARK EDUCATION

MAY 2015 – APRIL 2020

RESPOSIBILITIES AND ACHIEVEMENTS:

Successfully managed Internal and external systems without supervision.

Ensured that all relevant student records and documentation is accurately and timeously uploaded onto the Seta’s preferred system interface (INSETA, BANKSETA, PSETA and SABPP).

Successfully registered students, captured qualifications and achievements.

Performed MIE screening requests for qualification verification.

Verified student’s ID’s, Matric Certificate and Academic Certificates.

Ensured that all statement and invoices for Lexis Nexus/MIE were verified before authorized for payment.

Assisted with the training and onboarding of new employees into the department.

Developed leadership skills by monitoring new employees on boarded as Regulatory Administration related activities for probationary sign off.

Entrusted to assist Graduations Coordinator with their day to day responsibilities.

Verified graduate students.

Liaised with processing team in order registration deadlines to be met.

Good Communication skills and determination enabled me to assist students and clients with internal and external queries daily.

SALES ASSISTANT, WOOLWORTHS (COUNTRY ROAD)

MAY 2014 - OCTOBER 2014

RESPOSIBILITIES AND ACHIEVEMENTS:

Ensured high levels of customer satisfaction through excellent sales service.

Assisted customers finding items in the store.

Provided customers with information about items.

CUSTOMER SERVICE AGENT, WINE OF THE MONTH

MAY 2013 - APRIL 2014

RESPOSIBILITIES AND ACHIEVEMENTS:

Successfully updated customers personal details telephonically.

Confirmed credit cards/account details for payment from clients.

Confirmed date of payments for dispatch

Successfully captured customers personal information on system.

Negotiated with customers over the price of terms and sales and received a huge amount of money in return.

CREDIT CONTROL ADMINISTRATION CLERK, COURIERIT LTD

NOVEMBER 2011 – MAY 2012

RESPOSIBILITIES AND ACHIEVEMENTS:

Successfully processed documentation for credit applications

Updated client database for new businesses

Managed daily banking target reports.

Maintaining and organizing the company filing system

Scanning and emailing company documentation

Phoning for overdue payments when necessary

Blacklisting of overdue accounts and preparing legal documentation of overdue accounts

ADMIN CLERK, JAMES KOTZE ATTORNEYS (PART TIME)

SEPTEMBER 2009 – SEPTEMBER 2011

RESPOSIBILITIES AND ACHIEVEMENTS:

Managed Switchboard operator and transferred calls to colleges.

Performed Administrative duties, i.e. including filing, faxing and emailing.

Taking minutes in meetings, Dictaphone notes

Opening and closing client files.

Successfully drawn up legal documents

ADMIN CLERK, FTB ADMINISTRATORS (BOOKKEEPING FIRM)(PART TIME)

SEPTEMBER 2009 – SEPTEMBER 2011

RESPOSIBILITIES AND ACHIEVEMENTS:

Maintaining and organizing the company filing system

Captured clients expenses on excel spreadsheet

Entrusted to submit IRP5 documents at SARS

Collected delivered post at Post Office

Delivered documentation to clients.

MERCHANDISER, TIGER BRANDS

JULY 2008 – AUGUST 2009

RESPOSIBILITIES AND ACHIEVEMENTS:

Ensured that the right amount of goods were available in store.

Placed orders for outstanding stock from suppliers

Relieved field manager in his absence.

TILL OPERATOR, PICK N PAY

NOVEMBER 2007 – JUNE 2008

RESPOSIBILITIES AND ACHIEVEMENTS:

Registered sales on a cash register by scanning items.

Successfully collected payments from customers.

Processed return transactions.

Dealt tactfully with difficult customers with my friendly personality.

SHOP ASSISTANT, A & P BARGAIN SHOP

OCTOBER 2006 – OCTOBER 2007

RESPOSIBILITIES AND ACHIEVEMENTS:

Performed basic administrative functions

Successfully faxed and emailed customers documents

Developed Personal Customer liaison

Provided support to customers that entered the store daily.

Education

GRADE 12, PORTLAND HIGH SCHOOL (2003)

COMPUTER COURSE, PRINCETON SECONDARY SCHOOL (2004)

References

MILPARK EDUCATION - Cindy Hendricks - 067-***-****

WOOLWORTHS – Nicole Londt - 021*******

WINE OF THE MONTH - Meagan - 021-***-****

MEDI – CLINIC – Juanita Hanekom– 021-***-****

COURIER IT Ltd - Natalie Watlington - 021-***-**** / 073-***-****

JAMES KOTZE ATTORNEYS – James Kotze - 021-***-**** / 084-***-****

FTB ADMINISTRATORS – Frank Bold - 021-***-**** / 084-***-****

TIGER BRANDS – Mark - 083-***-****

PICK N PAY – Fatiema - 021-***-****

A & P BARGAIN SHOP - George l 021-***-**** / 083-***-****

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