CURRICULUM VITAE

OF

KREASHINI JUGGESSAR

PERSONAL INFORMATION

FIRST NAME : KREASHINI

SURNAME : JUGGESSAR

DATE OF BIRTH : 29 APRIL 1984

NATIONALITY : SOUTH AFRICAN

MARITIAL STATUS : MARRIED

NO. OF DEPENDANTS : 2

RESIDENTIAL ADDRESS : 25 DEESIDE DRIVE

MAYVILLE

BONELLA

4091

CONTACT NUMBERS : 084-***-**** (CELL) / 064-***-**** / 031-****-***

(HOME)

HEALTH STATUS : EXCELLENT

DRIVERS LICENCE : CODE 8 (Own Vehicle)

ACADEMIC QUALIFICATION

LAST SCHOOL ATTENDED:

ASOKA SECONDARY SCHOOL (2001) GRADE 12 – SENIOR CERTIFICATE

SUBJECTS PASSED: ENGLISH, AFRIKAANS, MATHEMATICS

BIOLOGY, ACCOUNTING, GEOGRAPHY

INSETA LEARNERSHIP

COURSE: SHORT TERM QUALIFICATION LEVEL 4 – SAQA

49929

SUBJECTS: ELECTIVES:

General Short Term.

Short Term Risk (underwriting and claims).

General industry.

Sales and client care.

Personal Lines.

Management.

Motor Assessors.

Personal Development.

Legislation.

Computer Literacy.

Commercial Lines

(including engineering agriculture, marine and

aviation and other specialized fields).

FUNDAMENTAL COMPONENT:

Mathematical Literacy

COURSE: GENERIC MANAGEMENT LEVEL 5 - SAQA 59201

SUBJECTS: FUNDAMENTALS, CORE & ELECTIVES:

Strategic Management

Lead teams

Develop teams

Manage risks

Relationship building

General management

FISA

WORKING EXPERIENCE

NAME OF COMPANY: THE UNLIMITED

RECEPTIONIST (JULY 2008 – FEBRUARY 2018)

KEY DUTIES & RESPONSIBILITIES:

Administration of the Front Office (Receptionist) - ensure smooth running of the office Render efficient switchboard operation (Switchboard: Snom 360) / PURECLOUD. Take & relay messages, Responsible for the cleanliness & maintenance of Reception. Stationery, kitchen/ grocery stock, Couriering - Receive & sort mail/deliveries.

Setting up of the Meeting / Boardrooms and Training rooms when required, and ensures all equipment required are available, Organize refreshments.

Other ad hoc duties include generating purchase requisitions & purchase orders, Liaise with clients, suppliers & Staff.

Meet and Greet visitors/ clients/ suppliers entering the organization, direct persons to correct destination.

Maintain appointment diary both manually & electronically for Senior Management.

Reporting all maintenance problems/ queries to the relevant Personnel.

Handle Petty Cash & Recons,

Updating of Telephone Extension lists and distribution thereof

Arrange Courier Services for HR, Recruitment and Senior Managers.

Data Capturing

I MOVED TO CUSTOMER CARE ADMIN IN FEBRUARY 2018 – OCTOBER 2018

Processing Refunds

Uploading of Manual Payments

Answering Emergency Lines

Refund rejections

Relieved Receptionist for Tea/ Lunch

Assessed Voice Logs, Contacted clients with Feedback of V/L Findings

I MOVED TO CUSTOMER SERVICE FACE TO FACE OCTOBER 2018 - CURRENT

Assist Customers Face to Face with Queries & Complaints.

Assist with Claim Queries as well.

Walk-In Leads – Opening New Policies for Customers.

Assist with Cancellations, Migrations and Retentions

Relief Receptionist/ Switchboard Operator - ensure smooth running of the office, render efficient switchboard operations (Switchboard: PURECLOUD

Responsible for the cleanliness & maintenance of Reception, Foyer and Client Walk-In rooms (Delegate tasks to Cleaners/ Office helpers).

Receive all Company correspondence (Faxes and Emails) and distribute it electronically to the relevant departments accordingly within the 24 - 48-hour timeframe 300 faxes & emails per day).

REFERENCE: KRUSHEN GOVENDER (RETENTIONS MANAGER) 072-***-****

Contact this candidate