Iloilo Brgy
Resume:
SHENA MAE JAYONA GEVERO
Blk ** Lot ** MS* Lancaster Brgy. Navarro,
General Trias, Cavite 4107
***********@*****.***
OBJECTIVES
•To be involved in your company where I can exploit my skills and apply the knowledge I have learned and to contribute in the institution's goal achievement with all my devotion, hard work, patience and discipline.
•To excel in my field through the best of my abilities, to gain experiences that I can be used in the future, and to become a contributor of success in this institution.
RELEVANT SKILLS
•Possess outstanding communicational and interpersonal skills and abilities
•Extremely encouraging to handle the multiple assigned tasks and additional activities
•Bilingual: English - Filipino - Hiligaynon; able to provide clear customer service in any of those languages.
Interest: I enjoy reading and good in researching.
Application: Proficient with Microsoft Word, Excel, and PowerPoint, Access and Internet.
PERSONAL INFORMATION
Age: 25 Citizenship: Filipino
Birthday: June 27, 1995 Height: 5’5’’
Place of Birth: Iloilo City
Civil Status: Single
Language Spoken: Tagalog, English and Hiligaynon
EDUCATIONAL BACKGROUND
Elementary
2001-2008 N.J. Ingore Elementary School
IngoreLaPaz, Iloilo City
High School
2008-2012 Philippine American Progress School Inc.
Lopez Jeana St., LaPaz Iloilo City
College
2012-2016 Rizal Technological University
Boni Ave., Mandaluyong City
JOB EXPERIENCE
•Telepormance
8th Flr. MAAX Building Mall of Asia
Position: Technical Coach
Aug 2016 – Aug 2018
JOB DESCRIPTION:
•Handles escalation or Tier-2 calls mainly from USA and Canada customers.
•Submits daily reports (such as EOD trackers, approval records and etc)
•Involves developing agent’s skills when it comes to handling calls
•Ensures that agents are updated and equipped with product knowledge.
•Concentrix Philippines
8th Flr. Three-ECom Center
Mall of Asia, Pasay
Position: Customer Service Representative II
November 19, 2018 – June 2020
Job Description:
•Taking 30+ Inbound and Outbound International Calls daily
•Providing excellent customer service
•Submits daily tracker (Inbound and Outbound Calls)
•Making sure that Team's action plan are always followed and being put into action.
CHARACTER REFERENCE(s)
Ms. Felnalin Fernandez
Technical Coach
Concentrix - MOA
Michael Anthony Reginaldo
Communication Coach
Concentrix Moa
Mr. Jayson Tapalla
Assistant Contact Center Manager
Teleperformance
Mr. Marvin Fernandez
Assistant Contact Center Manager
Teleperformance - Pasay
DECLARATION
I hereby declare that the above-mentioned information is correct and true as per my knowledge.
Shena Mae J. Gevero Applicant
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