Care Manager Receptionist

Vivian L. Kedeveresia

Address: P.O. Box 596**-***** Nairobi

Telephone: 072*-***-***

E-Mail:*********@*****.***

OBJECTIVES

To apply knowledge acquired in every given opportunity, learn new skills and participate in teamwork that is geared towards giving better customer service.

EDUCATIONAL BACKGROUND

2008-2012: Institute of Advanced Technology (IAT)

1. International Computer Driving Licence (ICDL)

Certificate

2. Diploma in Business Communication

Information Technology, Attained Grade B.

2003-2006: Mukumu Girls Secondary

Kenya Certificate of Secondary Education

Attained Grade C+ (KCSE)

1994-2002: Rabai Road Primary School

Kenya Certificate of Primary Education

Attained 325/500 marks (KCPE)

WORKING EXPERIENCE

Jan 2021-Currently

Position:Customer Care Manager

Duties

• Handling clients calls queries and emails

• Seeking authorizations for procedures

• Ensuring all claimforms are signed and attached to invoices

• Handling clients complaints and ensuring they have been resolved

• Keep all Patient records and contact details

• Prepare various reports for senior management

May2016- August 2018: Gertrudes Garden Childrens Hospital

Position: Receptionist

Duties

• Receiving and directing clients to different departments

• Registration of clients

• Receiving cash

• Handling claim forms/preauthorization

• Admissions/Discharges

• Sending/receiving mails from various corporate insurance

and forwarding to the respective, department

• Handing over cash/invoices on daily basis

• Handling patients complaints/inquiries

• Receiving incoming and outgoing calls

May2014 –April 2015: Metropolitan Hospitals Nairobi

Position: Receptionist

Duties

• Registration of clients

• Receiving cash

• Handling claim forms/preauthorization

• Admissions/Discharges

• Sending/receiving mails from various corporate insurance

and forwarding to the respective, department

• Handing over cash/invoices on daily basis

• Handling patients complaints/inquiries

• Receiving incoming and outgoing calls

2010 - 2014: Fotomwa Kenya limited

Position: Counter Sales Lady/Cashier

Duties

• Receiving and introducing customers to the different products available

• Counter sales persons i.e. writing receipts.

• Answering to customers queries and complains.

• Maintenance of high standards of hygiene.

• General accounting functions

• Photocopying

2006-2008: Eldoret Hospital (Doctors Plaza Wing)

Position: Secretary/Cashier

Duties:

• Front office and secretary

• Receiving cash

• Receiving and directing patients after consultations.

• Schedule appointments and maintain up to date confidential files.

• Handling incoming cheques, parcels telephone calls and messangerial services.

• General accounting functions.

• Maintain office files i.e. patient records, invoices etc.

• Taking care of day-to-day office operations.

SKILLS

• Telephone reception.

• Computer operations.

• Accounts payable / Receivable.

• Quick to learn different billing systems

• Cashier using ETR machine

• Good customer care relations

• Good communication skills

Training

First aid Certificate

REFEREES

Gertrude’s Children Hospital

Ms. Christine Oside Kimungui

Tel:071*******

Metropolitan Hospital

Kelly Odhiambo

Tel: 072*******

Fotomwa Kenya Limited

Mr Peter Mulei

Tel: 071*******

Email:**********@*****.***

Eldoret Hospital

Dr. Edward L. Mugalo

P.O Box 2593-30100

Eldoret Kenya

Tel: 020-****-*** / 072*-***-***

Contact this candidate