Personnel Manager Service Consultant

PERSONAL DETAIL

Surname: Kganakga

Full names: Phomotso Calphus

ID no: 850**********

Gender: Male.

Home Language: Northern Sotho

Other languages: English, Venda, Tsonga and Zulu

Residential address: 23 Fisant Street, Makhado, 0920

Email Address: adm46t@r.postjobfree.com

Cell no: (067-*******

Drivers licences: Code 10

EDUCATIONAL QUALIFICATION

1 .Name of school: Litshovhu Secondary School.

Grade: Grade 12

Year obtained: 2003.

Subject and Grade: Tshivenda HG, English HG, Accounting HG, Economics HG and Business Management SG.

2. Institution: Tshwane University of Technology.

Diploma: Commercial Practice.

Faculty: Management Science.

Course: Computer Operating, Business Management, Office Administration, Secretarial Duties, Personnel Function, Financial Accounting, Financial Record keeping, Communication and Kommunikasie.

Year obtained: Pending subject.

3. Institution: Tshwane University of Technology.

Certificate: Computer Literacy.

Software packages: Ms Word, Ms Excel, Ms PowerPoint.

Year obtained: 2007.

Year obtained: 2014

PROFESSIONAL WORK EXPERIENCE

Company: Mangalani Publishing (Book Shop)

Year: 01 September 2019-December 2020

Position: Client Service Consultant

Responsibilities: - Offering assistant to customer to ensure they find the right product/service

- Communicating/Assisting with customer by email phones and face to face

- Assisting with customer complaints and queries, courier services and Sales support

- Ensure that feedback is always provided to the relevant areas, Ordering consumables and stationery.

- Invoicing the suppliers, Petty cash, and Stock control.

- Cataloguing products and Updating stock lists.

- Printing, scanning and sending all documents as instructed.

- Upkeep of hard copy filling system for each project in accordance with standard filling format and Liaise with supplier.

- Setting up and management of electronic system (smart sheet) for each project relating to quotations.

- Apply standard operating procedure to obtain quotations relevant to each project by issuing plans to suppliers and subcontractors, verification of quotations and request quotation approval.

- Scheduling meetings and appointments

- Taking notes and minutes in meetings

- Ordering and taking stock of office supplies

- Record keeping and tying all documents

Reason for leaving: Pandemic

Company: Shoprite Group of Companies

Year: May 2015 - 30 May 2019

Position: Trainee Admin (Front End)

Responsibilities: -Maintain optimal level of customer services and ensure optimal satisfaction and analyse all issues and provide effective resolution.

-Managing Cash office, counting main float, validating the deposits with drop safe and Banking control.

-Analysing and interpreting trends to facilitate planning including Profit and loss report, fixed assets register.

-Analysing sales figures, consolidated mark up and markdown per department and forecasting future sales.

-Balancing/ Reconciling OCB and Weekly business report.

-Working-out the overcharges and claim from suppliers.

-Reconciliation of Grant money received from bank and withdrawn by customer with main ledger and receipts.

-Transmitting hours for Part-time and Full-time employees weekly.

-Capturing weekly schedule, balances allocated hours and printing schedule for employees from Workforce Management.

-Auditing store departments, including key control and safe keeping of main float of the store.

-Analysing electronically journal, Weekly business report and Office cash balancing.

Competences: Excellent communication skills, Telephone etiquette, Customer service, and Computer skills (Ms Word, Ms Excel, Ms Access, Ms PowerPoint, Ms Outlook, Ms Project, Tying and Internet browser).

REFERENCE:

1. Mangalani Publishing Company

Mr Thiathu Nemutanzhela (Managing Director)

Tel No: 015-***-****

Cell No: 072-***-****

2. Shoprite Group of Companies

Ms Lindelani Maladze (Regional Personnel Manager)

Tel No: 012-***-****

Cell No: 079-***-**** / 083-***-****

3. Bridging the Gap educational Foundation

Mr Mulibana Humbulani (Managing Director)

Cell no: (073) 010 646

-Analysing Profit and loss and main ledger and make query where there is differences, for refunds.

-Assist branch manager with tracking reports and compile the feedbacks.

-Liaise with supplier for the orders created, yet the stock and invoice not received.

-Setting up and management of electronic system for each project relating to quotations.

-Apply standard operating procedure to obtain quotations relevant to each project by issuing plans to suppliers and subcontractors.

-Verification of quotations and request quotation approval.

-Respond to customer complaints, comments and legal and security issues.

-Attending and chairing meetings, updating colleagues on business performances, new initiatives and other pertinent issues.

-Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

-Monitoring the department equipment’s working properly and logs a call if not functioning properly.

Reason for leaving: Training Contract.

Company: Bridging the Gap Educational Foundation

Year: January 2009 – October 2012.

Position: Human Resources Clerk

-Maintain employee recorded e.g. Files, Sick leaves

-Prepare monthly compensation an attendance spreadsheet

-Screen resumes and job applications

-Update internal databases with new hires data e.g. contact details and bank accounts

-Distribute physical and digital training material

-Store, copy and scan company policies

-Address employee queries

-Prepare ad-hoc report e.g. expenses

-Communicate and update superiors orally and in writing

-Direct visitors and employees to appropriate offices

-Conduct all displinary hearing

-Perform any other task or function as assigned by employer

Reason for leaving: Labour broker contract expired.

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