Quality Specialist Brgy

DANIELLE YSABELLE M. HOYOS

Customer Service Representative

CONTACT

PHONE: +639*********

EMAIL: adm409@r.postjobfree.com

Address:

Block 56 Lot 63 Mangabon St.

Alta Tierra Homes,

Brgy. Olaes GMA, Cavite

EDUCATION

Polytechnic University of the Philippines

San Pedro, Laguna

Bachelor of Science in Business Administration Major in Marketing Management (Apr 2018) Our Lady of Guadalupe Academy

Sta. Cruz, Ilocos Sur

High School Diploma (Mar 2014)

WORK EXPERIENCE

Apr 2018 – Oct 2018

Product Quality Specialist

H.S Craft Manufacturing Corp, Silang, Cavite

• Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization.

• Review production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities.

• Coordinate and implement quality control objectives, activities, or procedures to resolve production problems, maximize product reliability, or minimize costs.

Nov 2018 – August 2020

Customer Service Representative

Sutherland Global Services, Carmona, Cavite

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Confer with customers by telephone about products or services, take or enter orders.

• Upsell product to keep customer

August 2020- May 2021

Technical Support Representative

Sutherland Global Services, Carmona, Cavite

• Provide assistance with customer that has technical problems with their service or device

• Ability to handle client calls in a timely manner

• Walkthrough customer to help in identifying the cause of each issue Upsell the benefits of self-help option to reduce repeat calls SKILLS

• Customer Service

• Data Entry

• Attentive Listening, empathy

• Troubleshooting and research

• Patience

• Speed and Efficiency

• Positive Attitude

• Communication Skills

• Time Management

Contact this candidate