Customer Service Sales Executive

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. MUJEEB PARKAR

SUMMARY

Reliable Customer Service Executive accustomed to building lasting client relationships. Seeking an opportunity to boost the company's success through attention to detail and drive for excellence. Award-winning Customer Service Executive proudly promoting career resolving issues quickly and effectively. Looking for service-driven opportunities to build customer loyalty and improve relationship building.

EXPERIENCE

Customer Service Professional, DEC2013 to Current

Emirates Group-dnata - Dubai, United Arab Emirates

• Resolved customer requests, questions, and complaints by analyzing individual situations and determining the best use of resources.

• Coordinated with ramp agents to successfully store, remove and transport customer baggage.

• Verified identification and travel documents to efficiently board passengers for an on-time departure.

• Used airline computer system to create airline tickets and boarding passes.

• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.

• Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.

• Maintained grace and efficiency in a fast-paced high call-volume environment with very detailed expectations.

• Received incoming calls, accessed customer information, and provided accurate and updated answers to all inquiries.

• Dealt with customer complaints professionally and politely, resolving issues with favorable solutions.

• Increased positive customer satisfaction by offering friendly, helpful, and informative customer service.

• Provided extensive knowledge to customers regarding Flight resumption during and other in-flight-related queries. Sales Executive, DEC2012 to Sep2013

Reliance Lifestyle Holdings LTD - Mumbai, India

CONTACT

Address: Mumbai, Byculla

Phone: +918*********

Email: adm3qe@r.postjobfree.com

SKILLS

• Executive Leadership

• Call escalation

• Call Center

• Administration

• Strategic Sales

• Airline Management

• Ground Handling

• Airport Management

• Make/Buy Decisions Enterprise

Marketing Exceeding

• Operational Strategy Monitoring

Services

• Hospitality

• Ticketing

• Process Improvement

• Client Rapport

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.

• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.

• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

• Analyzed past sales data and team performance to develop realistic quarterly sales goals.

• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics. Food & Beverage Associate, Jan2012 to Nov2012

Taj SATS - Mumbai, India

· Managed closing duties, including restocking items and reconciliation of cash drawer.

· Resolved complaints from guests by listening to issues and notifying Lounge supervisor.

· Checked on guests to ensure satisfaction with each food course and beverages.

· Adhered to quality expectations and standards.

· Guided guests through dining rooms and provided needed assistance.

· Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options

· Handling VIP guest and ascot them.

· Communication with the Airline Passenger guest and the management.

· Handling passenger queries and making the passenger feel comfortable.

· Making the passenger feel Special by highlighting his likes and by maintaining list of VIP amenities for the passenger.

· Handling companies other Departments responsibility in absence of other department Staff.

· Help the passenger get well equipped with the environment and the surrounding if he is not a locality.

EDUCATION

Bachelor of Arts, 2019

Sangai International University - Manipur

Diploma of Higher Education, BTEC Higher National Certificate, 2012 Frankfinn Institute Of Airhostess Training - Mumbai, Maharashtra India

Higher secondary certificate, 2011

D.B.J. College - India

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. ACCOMPLISHMENTS

1. Certificate of Appreciation from Federal Authority for Identity & Citizenship

In recognition of the efforts and outstanding performance in my job and the remarkable activity in my work.

2. Awarded a NAJM an outstanding contribution in the operation by Emirates Group.

In recognition of the professional handling of a high number of Inadmissible passengers.

3. Recognized as the most Consistent performer of the month while working in TAJ SATS.

CERTIFICATIONS

1.Customer Service working in a contact center

2. Aviation Security

3. Certified agent for Sprint, AS Connect check-in & Boarding system 4. Dangerous Goods for Passengers Handling

5. dnata Airport Operation Safety

6. Fundamentals of Human Factors

7. dnata Safety Management System

8. Business Excellence : The Fundamentals of Quality 9. Airside Safety for dnata customer services

10. Crime Awareness & Prevention Ground staff

11. Protecting payment card information

12. Leadership Fundamentals

13. Building and Managing a High Performance Sales Team 14. Interpersonal Communication

15. Customer Service Leadership

LANGUAGES

• English

• Hindi

• Marathi

ADDITIONAL INFORMATION

Nationality: Indian

Date of Birth: 25/01/1992

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